March 2024 by Ryan Francis
The pharmacy has gone from 2 stars to 4 stars with the way it has been run .keep it up .Ryan francis.
February 2024 by Dan M
Great chemist usually has everything o want including prescription medications.
December 2023 by Boris Castagna
I tried to buy a canesten thrush capsule and external cream and the head pharmacist refused to sell it to me, she said that she can only sell the cream to me but not the duo pack and that I need a prescription for it.This is not correct! It's an over the counter medicine and there is no need for prescription, in fact I bought it in another farmacy near by.Very incompetent and I will not return.
August 2023 by Debs Whitelock
I noticed all the pharmacy staff came across as very arrogant!! Couldn?t even get eye contact from them.The cashier lady was very helpful and her customer service skills were far better than the pharmacist.Run down pharmacist and big hole in the ceiling.Didn?t enjoy going to this pharmacist and I would suggest the pharmacist go on some customer care training as their attitude stinks.I would avoid this pharmacy and go over the road to the other pharmacy, 2 mins walk, where your met with professionals and make you feel welcome ?
March 2023 by Scar Map
Appalling service. Repeat prescription is never ready. Had to go without medication for a whole weekend!
February 2023 by John Cazabon
This was our go-to local pharmacy. It seems the ownership has changed, and in the last 6 months it seems to be in a state of permanent chaos. Repeat prescriptions aren't ready or can't be found. Just had to return today to pick up an item that was missed. Check your items before you leave. We are trying to find an alternative pharmacy for the future, as we have given them enough time to improve, but things are not getting better. We didn't even get an apology today.
December 2022 by Alan Laing
Unbelievably bad service, I waited for ages to be served. I was the only customer in the pharmacy and I just wanted to pay for something, then they serve someone who just walked into the pharmacy.
November 2022 by Ann Barnes
I needed blood thinning injections to enable me to fly in a couple of days. I gave my prescription to the chemist 8 days ago but when I went to collect it on Saturday they just said we have ordered them twice and they haven?t arrived yet, they offered no help even though I told them I couldn't fly without them, they just gave me my prescription back and told me to find a chemist that might have them. I tried Harris chemist and 2 in Selsdon and they just said no we haven?t got any. Then I rang Dougans chemist in New Addington and he couldn?t have been more helpful he searched the internet found some and ordered them for me, he took my mobile number and rang me this morning to tell me they had arrived. I picked them up this afternoon.I can?t believe you couldn?t have helped me out as this chemist did, it took less than 5 minutes to find them so disappointed in your customer care.
November 2022 by Sarah Messias
This pharmacy have always been polite and helpful the staff are very nice wouldn't have a bad word to say about them.
July 2022 by John Baron
Used to be good, but since the takeover have descended into chaos. Went down to collect prescription twice, first time they hadn't ordered it, then they rang to say it had arrived. Got there, and it had arrived... at my new nominated pharmacy. Like they couldn't have told me that on the phone. Utterly useless - avoid.
May 2022 by Mahwish Sarfraz
Last time for the very first time I went to this pharmacy and I was served really nice by this man named Shivam but today I went and I wasn't served good at all,not only this, I was standing there after this man, and another lady came after me so technically i was 2nd in number where as out of three pharmacist's one actually looked at me and said sorry for long wait I replied it's okay so she started checking my son's details andTold me it's getting ready while the other and I think,the main lead over there started getting with the third lady,obviously there is no problem because I was being served but in between THIS main lead asked to help this lady as well where as I was waiting for myself to get and done with and leave as I had waited long....seeing this I interrupted and asked this particular lady who was serving how much longer do I need to wait well she was about to ans but there This main lead jumped in and asked me rudely "what's that's i replied how much longer she instead of apologising to me that sorry for this n that interruption she very rudely said to me 5mins( and I am sure she said this on purpose) I said I'll went to coop meanwhile as I wasn't happy with their service at all.Two stars I have given one because of Shivam and other because of the girl who made me comfortable knowing that m waiting long:).Will not going to go again....I don't understand what's with this rudness with people now a days
February 2022 by Henk Parmentier
Poor service. Tried to collect urgent prescription on Saturday, found pharmacy closed, to be opened again for an hour between 17:00 and 18:00. Excuse was COVID pandemic, weakest excuse ever since all restrictions are almost ended. Very poor service!
February 2022 by Bill Bryant
Went to collect a new prescription. Very quick. Explained how to use the new medication.
February 2022 by janet peden
We use the forestdale branch and they have been very helpful and efficient
September 2021 by Jacqueline Wilkinson
A decent pharmacy, from my experience, but I have not needed to go to them for advice, yet. I have been in 4 times now; once to stock up for supplies such as plasters and ibuprofen, twice for a personal medication and once to pick up a prescription. The store is huge, and has a great selection of all of the things you would expect of a good chemist. Both times I asked for the personal medication, the pharmacist stepped from behind their counter and came to the desk to talk to me, so I wasn't shouting my responses to them, but this was still done on the shop floor and not in a consultation room as I have had in the past. I am personally not ashamed of saying this information out loud but I know many people would be. When picking up my prescription, this was last week after an over the phone doctors consultation. The doctor told me they would send the prescription straight to the pharmacy; this was at 2pm. I gave it some time for this to be filled and went down there around 4pm. There was only the pharmacist in, and he couldn't find my prescription, nor could he find me on the system. He had to check three computers (I assume three systems) to find me, but my prescription was eventually filled and I left with my medication just fine.
