September 2023 by Tony Christophis
Michal was an absolute gentleman and he was thoroughly helpful. With respectful, patient and experienced staff like him, we will definitely return to your store in Croydon.
September 2023 by laraba momodu
I went to the store looking for sofa and the store manager, Armir attended to me, he was very helpful and took his time to show me round the store and offers available. I ended up buying bed and mattress and sofas. It was my lucky day as I got some managers' discounts and some freebies. I found favour going to the store and served by Amir. Talk about good customer service, Amir have it all. It felt like I have known him before and he understood what I wanted. He explained the quality of the goods I ordered to me and the payment options available. He made sure I was comfortable about the offer and paymentI can't wait for my goods to be delivered.Thank you so much Amir and God bless. You made my day!Regards
September 2023 by Rahim uddin Miha
I?m very annoyed and upset with the customer service we have been receiving for the past 3 weeks. They have made an error from their side and got the wrong part to my house and couldn?t fit it in. The guys that was suppose to fit it took off. And then customer service lying about how long it will take to get our part to our house. 2-3 weeks then said we will make it faster. Then they say 6 weeks but they give attitude to us on the phone as if we are in the wrong, when we are the one that paid for this product(ottobed) and we are sleeping uncomfortably because of a mistake that the delivery guys made. We deserve compensation for the time for the wait and the uncomfortable sleep we are having to endure during this time waiting. Also the lack of respect on the phone when calling up and asking for help. Even asking to forward it onto management they make it difficult. I told them they won?t be able to help as they never do so give the call to someone higher up but I never get on the phone call with them. I will be personally coming into the store to speak to the management as on the phone they show no respect or care about how we feel or how uncomfortable we are. The bed like this I be hitting the metal parts and I?ve hurt my arm, my face my leg. But that doesn?t matter a lot. All I hear is I?m sorry and that?s about it. No resolution. Even had the audacity to say we will refund the bed back and take it? so what.. I threw my old bed and mattress to now be left without a bed or mattress in this house ? I wasted 3 months for a bed that I?ve paid for then 3-4 weeks in a unfixed bed and sleeping uncomfortably and getting hurt to get just my money back ? And not have a bed at all? Compensation will make me feel better. But that they say isn?t on the table and I don?t accept that so I?ll come into the store and talk directly.
September 2023 by Ruth Pentecost
The salesman Ahmed was very friendly and answered all my questions fully. He made sure all charges including delivery were clear, and explained exactly what the delivery guys are responsible for when they attend. He did not rush and also took no for an answer when I declined any extra items.
September 2023 by Jess M
Visited on the 28/08. I was specifically interested in The Lounge Co. range. Danny was extremely helpful and knowledgeable. He was not pushy and gave me plenty of time and space to make my decision, informed by his expert help. He did not pressurise me in any way. Overall a great experience, thank you Danny!
September 2023 by Flo & Ben
We went in discovery of a new bed and were extremely happy with the service and shop. We'd highly recommend Bipin in the Bed section who was extraordinarily helpful and made the process all the easier. He's extremely knowledgeable and experienced and went out his way to ensure we had a great experience. Thank you again Bipin.
August 2023 by Nezrine McLeggan
The staff and management were fantastic. We were able to find the the sofas we wanted, the colours and the service was 5 star. Ahmed & Ali were our go to people for the deal and we left with a full set for our home. Would recommend Croydon as a place to visit, as the store is much bigger than our local and you won?t be disappointed.
August 2023 by sarah rees
Amir, was simply a delight and very knowledgeable about the furniture selections offered. Amir definitely did remind me of the old days Servises where the client is appreciated! He helped us to feel at ease around the store (Henri my 4 year old running around) as he was kindly explained the products we were interested to purchase . We feel positive about making our purchase here, and are excited to see it all come together. Thank you, Amir! From Sarah & Henri
August 2023 by Sally French
We had visited many sofa shops in the Croydon area over the course of the day looking to replace an armchair.On our visit to Furniture Village, we were greeted with a friendly and genuine welcome.The gentleman introduced himself as Ahmed, he checked back in with us a few times, to offer coffee & biscuits, nice little touch.When we were ready to ask some questions, Ahmed was an absolute star, with great customer service he showed genuine interest in our needs and advised us accordingly with no hard sell!We went away to think over our many choices ,but we kept coming back to Furniture Village and Ahmed.As soon as Ahmed saw us on our second visit to the store, he welcomed us with the big smile and no added stress or pressure. Ahmed came across attentive and courteous, without being overbearing.Ahmed knew exactly what we wanted, and he helped us make a great choice and he also threw in a few extras, happy days!Ahmed was an absolute delight to talk to and even made my partner rethink his fantasy football team.Thanks, Ahmed, for all your help, you're a true legend! We left the store very happy and satisficed.
July 2023 by Siany Peters
Bipin at the Croydon Branch was so friendly and helpful. Had so much information on the beds. Furniture village had a lot more choice than any other shop. So much so that we came back the next day to purchase
July 2023 by JustAnotherBrotherHD
Bipin was very helpful, patient and friendly in assisting us when buying a new bed. I recommend going here just for the customer service!
July 2023 by Louis Lawson
Met Bipin and discussed Tempur mattresses. He gave me a very thorough and detailed overview of my options and was able to answer all my questions. I'm very happy with my selection which was cheaper than the website offers. I look forward to recieving the mattress.
July 2023 by Diana Evans
Atrocious customer service and very unprofessional and sloppy. They provided no updates on delivery then when I did finally get a delivery date they threatened non delivery the evening before, cancelled it, reinstated it, and then got the times mixed up. Do not shop at Furniture Village if you value your health.
June 2023 by Seema Jan95
I would like to share a terrible experience I recently had with the Croydon Furniture Village store. My sister ordered a dining table that we both had selected from the showroom, but when the table was delivered, it was a wobbly, cheap, and poorly made model that my sister wouldn't buy from a charity shop.My sister's old table was much stronger and better than the one delivered by furniture village.When we both went to the shop to address the mistake, we were met with unhelpful and rude staff who wrongly accused us of ordering the wrong table. The manager was particularly arrogant and unprofessional, which made us feel extremely uncomfortable and undervalued as a customer.Their lack of customer service skills and inability to resolve the situation left us feeling frustrated and out of respect.Overall, the experience we both encountered was incredibly frustrating and hostile . We would not recommend this store to anyone, as their customer service is severely lacking respect and problem-solving and their products are of poor quality. Instead of spending your money at this furniture Village store, go to Fishpool and DFS instead since their helpful staff and first-rate customer service make you feel heard and respected.
June 2023 by Dianne Gill
The staff were very friendly & helpful.Spoke to Sean Duplessis who was great friendly & helped me understand what sort of bed & mattress i wanted. Had to wait a little while as they?re short staffed but they had a hot drinks machine for customers to use which was nice. Also there was a lift to all the floors which was great cause i?m disabled.
