April 2024 by Alan Przybylski
Absolute nightmare! Never will I order anything if it has to come thru FedEx UK again!!! Initially impressed with my packages journey via FedEx, starting in Hong Kong, across all of Europe in less than two days.... And then it hit the UK depot and that's when all the trouble started! After three days it still showed as sitting in the depot, I'd arranged for it to be delivered to my local shop, there is no way of talking to anyone in FedEx (it's all automated phone lines and you can't talk to a real person unless you actually sent the package). After numerous emails/tweets I was reassured that the package had been delivered to my local shop, but where was the notification that it had left FedEx and arrived at the shop, still said at the depot in the app. The shop refused to even look at my details unless I could show them the delivery bar code, which wasn't sent. I discovered the depot was 10 minutes from my home, turned up in person and asked where package was, they so said it had been delivered. I said no, it's here because if it HAD left it would have had to be scanned as leaving depot and scanned again as delivered at shop. Still insistent it was delivered they said you don't need the barcode, just show ID, well obviously that didn't work. After SEVEN days, I finally get sent a barcode from somewhere but I was miles away and had to make a fast journey back as packages are only held for 7 days before being returned. Thankfully they had it. THE most frustrating events that has happened in my entire life, all caused by FedEx and their idiotic system. I just think they lost package in depot and only found it after all the fuss I caused. DO NOT use FEDEX!!!!!!
March 2024 by Damian Lubanski
Hard to find, gate was closed so had to call a bell but person who brought my package was very helpful. Visited Saturday.
March 2024 by Alecia Francis
Really disgusting service, I waited for a delivery yesterday 05/03/2024 that was scheduled to be delivered between 9:10am and 13:10pm. The delivery time suddenly changed to anytime before 22:00pm. I received another email at about 7pm stating it would be delivered the next day, now on the next day the same thing happened. I have literally wasted 2 days waiting for this delivery only to get another email stating the delivery date has changed to 07/03. I rang FedEx only to get a bloody computer telling me the delivery was attempted but no one was at home. I'm still in my bloody house waiting. How disgusting!
March 2024 by A (Anthell)
I?m not sure what these people get paid to do. Monday I was allegedly not in. Tuesday I had allegedly moved home. Tuesday I was told by three agent it would be delivered that day. It wasn?t. Tuesday I was told I would be delivered to a retail store and would get a pin. Wednesday I was told it wasn?t being delivered to a retail store and I have to go to the depot.The local depot lie, customer service lie. They?ve been paid by the company I bought from and they do t care about the service they offer.If you have someone sending you something by these monkeys then buy somewhere else.
January 2024 by Jenny HOBDEN
Shocking service. They have had my package since 21st December 2023 in the Croydon depot with no attempt to deliver.
January 2024 by emrah guner
Edit to the review: 19/12/23 still haven't received and noone is helping from the centre or depot.today is 16/12/23 and I am still waiting for my parsel since "will be delivered today" 12/12/23.
December 2023 by SuperHoodlumz
I went to collect my parcel and I had to wait 25 mins for one parcel. Because of this, I missed my daughter's dentist appointment. Wells done FedeX
December 2023 by Michael Shima
Fantastic
December 2023 by Tafadzwa Tim
I had a very disappointing experience with FedEx's service at Croydon depot. My package was supposed to be delivered on Monday, November 6, 2023, and would not have received it if I didn?t follow up. When I tracked the package, I discovered that it was marked as "shipment refused by recipient," even though there was never any attempt to deliver. I went to the Croydon depot on Friday, November 10, 2023, to collect the package, it took me an hour to get help and unfortunately it turned out that the package was damaged by water. Save yourselves time by collecting directly from the Croydon depot if possible.
November 2023 by Zhi Chen
Good service
October 2023 by Arnoold Meshi
The worst company delivery I have ever seen
October 2023 by Dr Atta ul waheed
Good experience
October 2023 by Sephora Bola
Absolutely shocking, item marked as delivered but I have not received anything, it has also been signed in my name by the driver
October 2023 by Robert Deans
Say they attempted delivery x3 when you are in all day. Save yourself the time and collect directly from Croydon depot. They will never deliver to your home
September 2023 by Tatania Baye
appalling service
