December 2023 by Sally Wang
Terrible service especially the manager. She was the worst manager I've ever met. She was so rude and had this anger tone speaking to customers. The other staffs were so much better than her. They were so sweet and patients unlike Chanelle (the manager)
December 2023 by S
The manager was so rude, I don?t know why is she the manager when the other staffs were so much better and nicer than her. Her name is (CHANELLE) she was speaking in a teacher to a students type of tone. What a bad customer service. Don?t go!
December 2023 by Loreen
Absolutely worst experience, the manager ?Chanelle? seriously need to fix her attitude towards her customers and well as her staffs.I only gave a second star since the other staffs are very helpful and friendly.
December 2023 by Opeyemi Abe
I got a pair of shoes for my son hereSo nice
November 2023 by MIR ABIDALI
Polite staff nice place to shop in Deserted looking Whitgift shopping centre
October 2023 by Parisl
the managers Jo/Chanelle treat their staff like absolute dirt. wouldn't recommend
October 2023 by Mariana Fedchyshyn
Lovely service. Good quality shoes.
August 2023 by ALAN JOBY
I gave 2 stars just because of the friendly behaviour from the staffs. There hadn't any collections or new arrival.i went there thrice looking for a model which i found from online. But i couldn't get the product. And there is not much selections for adults in that store
August 2023 by Miss_St_bess
I went in to have a look. The staff's we're very helpful.i had to get them. They also have sales.
July 2023 by Vio M
Sarah/ Croydon was very helpful in showing me options for ? . Made my shopping experience very pleased being so friendly and willing to assist.
July 2023 by jennifer charles
Great store. Served by Leann. Very helpful and polite
July 2023 by Chantal Rogers
Waited almost 30 minutes to get the kids feet measured- I've just walked out without it even happening.We arrived, got a ticket and waited.... and waited... and waited. It was busier than usual but not ridiculously busy. Plus there were atleast 6 staff members working. We spoke to one of them after 10 mins to double check that they were operating a ticket system because the number on the board wasnt changeing despite them serving a number of people. Although they said yes, people came in after us and were served as and when they approached staff members. We also let another staff member know that we just wanted our children's feet measured and planned to order on the Clarks outlet online. Another male staff member went off to ask one of his colleagues to serve us but still nothing 10 mins later. We even offered to use the device to measure their feet ourselves- this was more out of desperation than thinking we could actually do it accurately. So disappointing. What awful service!
June 2023 by Mariann Ivanyi
I have just arrived to the shop, one of the staff attacked me and started talking about kids shoes offers, instead of letting me talk about what I looking for. He was helpful but tried to serve some customers with no result. People are loosed patient because of waiting time. He totally lost, I was waiting for him to back to me, finally left the shop as he was busy with another customers. I will order from Amazon now.
May 2023 by Ben Dover
Approximately one week ago I came here to return an online order as i received the completely wrong shoe i asked to return these shoes as i got the wrong shoes the women who i am quite familiar with due to her unfortunate looks (Mrs Channelle)she started yelling. i was quite furious because this women was so rude , and now that i think of it i wish i gave her a slap across the face.very bad customer service.
April 2023 by Sandra Bynoe
The shoes are neatly laid out into the respective ranges of womens shoes, mens shoes and childrens around the store. Choice has been reduced because the store is now on one floor rather than two. Many of the shoes in the store are non-heelable, so when they become worn they will be throwaways. Many summer shoes, are reworked styles of the last couple of years, so different colors of what has been before and no real new designs.
