March 2024 by Simon Joseph Harvey
Sarcastic manager
March 2024 by Diane Ruggles
Today we were going to donate an electric bed to BHF.The bed was bought for my mother in law last year at a cost of £2300. It is in immaculate condition, the mattress is unmarked and has always been protected.For much of the year she has been in hospital.The collection was arranged for this morning and we made a special trip to get to Croydon from Kent at 07:00.When the collectors turned up they refused to take it as we (a pair of pensioners) were unable to dismantle it.Never mind, your loss
March 2024 by Isabelle M
Appaling! I booked an appointment several times and never received a response or confirmation back. A gentleman in the BHF Birmingham office was really lovely trying to coordinate a pick up date for me. Despite his best efforts the Croydon branch never responded, neither to his nor to my emails.I also called a few times and no-one ever picks up.Unfortunately I am not surprised that other people are leaving negative reviews too.
March 2024 by erida paraskevopoulou
We will never donate anything.the collecting process is a nightmare!they changed the delivery day two times,deliverymen were rude and they didn't take a piece of furniture in perfect condition because the drawers were off for the ease of transport.we sold it on marketplace and got 70 pounds of it.
January 2024 by Mo Haider
Worst experience ever booked a delivery for tomorrow as it is my off day then later they called me to tell me we changed it and it will be delivered after 4 days.The other issue the tracking they gave me today which is the delivery day is not my things i bought its totally different things for someone elseCalled them and OMG you need to repeat yourself 5 times so they can understand you both the ladies were giving each other the phone to avoid answering my questionMy advice to you Avoid this place total chaos.
December 2023 by jun ong
Good service
December 2023 by Marceline Astro
Save yourself the trouble and just buy furniture somewhere else. Horrible customer service.
November 2023 by Nick Gladstone
Appalling service and total lack of communication or care. Delivery booked for today between 8 and 1. Paid over £200 for dresser and a further £35 for delivery. No delivery. Phoned the store, told delivery times between 11 and 7. Not what we were told when we bought dresser and paid for delivery costs. Tracked the driver, 10:15 this morning showing as planned delivery and 3rd stop, 14:41 it?s changed to ?To be planned? but still 3rd stop. No phone call, no explanation, nothing! Piss poor service. Charity or not we paid for delivery today!! Have wasted a day waiting for a delivery.
October 2023 by Steve O
I think it was a case of bad luck but the collection I arranged never happened and as a result I had to get refunded for the items I bought from BHF. The driver failed to use the buzzer to the apartment so I couldn't hear him knock as the doors in our building are extremely well sound-proofed. When I called the store to report the collection was cancelled the lady on the phone just laughed and said the next one was in two weeks time. If you're managing a tight move and need reliable people I'd say give yourself LOTS of time when dealing with this store as the drivers can't follow fairly simple instructions. The sofa, not even a year old, went to landfill in the end and I replaced it all with brand new items which is precisely what I wanted to avoid.
October 2023 by JoelJoel A
Utterly useless. Filled in online form for a donation. They called me from a withheld number on a Saturday, and emailed to say they couldn't collect donation without speaking to me, even though all the details were on the online form. (What is the point of the form then?) I emailed back and called back. No response. No-one picks up the phone. Take your charity elsewhere. More trouble than it's worth.
July 2023 by James Cann (Jc)
Don't every buy there. If u buy something you are expected to take it on the same day even through if your on a bike ? they do not care.And there is no policy up within any where in store.Stay well away from this store.
July 2023 by Divya Markande
Their range on the 2nd hand furniture that they sell is great! I ended up purchasing, in my 1st ever visit today to them -1. A dining table with 3 chairs,2. A computer shelfAnd 3. A kitchen trolley/table with wheels,With Delivery of the above items to my apartment,All for a price of 180 GBP!Checkout was smooth too. However the only adverse experience today is - Delivery is NOT customisable. I'm having to postpone an airport visit to pick up my family, all because they cant give me an extra 2 days after the time slot.If their Delivery was customisable to my requirements, they'd have received their 5 stars.
June 2023 by Linda H
Great selection of super competitively priced furniture and other homeware items. Have previously bought some retro bar stools and today bought a riser/recliner chair, very cheap and lovely condition....delivered at a very fair price. Definitely worth a visit.
June 2023 by Naresh Kumar
Worst Store, I don't recommend this store for any purchase, especially for the customers who dont have parking space. I had a very bad experience with this store and they didn't do full refund due to parking space issue. Poor customer services.Note- I consider the amount they failed to pay me as my donation to the British Heart Foundation. I no longer consider this as a charity shop.
May 2023 by Daria Adamus
Scheduled collection, the man in the van didn't call me before showing up on the entrance to my building and rang the intercom while I had important business video call. When I called him back 10 min later he said he will not collect my things because I didn't pick up the intercom. Called the BHF to ask for help, the lady on the phone promised to call me back once she understands what happened. Obviously she never did, and now my every call is being rejected! BHS IS Horrific communication and disappointment. AVOID IF YOU CAN!
