Banks in Croydon, Greater London

“Hanaa, Billy and Ana = DREAM TEAM! I’ve not been to a bank branch for over 15 years! But this experience was second to none. Amazing team. Helped me reset my mortgage account details, walked me through online set up with patience and knowledge! Well done.”

“Isha, the lady that attended to me at the Bank as very helpful and was able to close the bank account I wanted to close. My thanks go to a very able and helpful Banking staff.”

“I visited the branch last week. I must say I was impressed by all staff. They were very attentive and Bella in particular was lovely. Thanks alot Happy Christmas to all of you. I believe in Ethical banking. Bella explained this well.”

“Mrs Hayley delivered an absolute 5 star service. At the brink of frustration and desperation to be seen and get support after waiting for over 40 minutes. Hayley approached us today and was so kind, welcoming and bubbly, and offered to help in her trainers. The branch was about to close and she was able to be done for the day hence changed into her trainers. But instead of turning us away, and saying we needed to come back tomorrow - she turned this into a little joke which really lightened the mood and offered to support us. She demonstrated clear professionalism, charisma, intelligence and multi-tasking skills. She quickly, yet efficiency got to work and understood our issue and resolved it in great speed, as soon as we sat down she knew the number of the fraud department from memory. She is a class act, a true delight within the branch, and a clear lover and passionate individual who loves her job. She went the extra mile like none other, she ensured the matter was dealt with. She shown genuine care, a true example member of staff. I am absolutely impressed, and will treasure the interaction. I informed her how impressed I was and I hope she knows what a difference she made, not by doing her just her job, but doing it well and doing it with such ease and class. Much appreciated.”

“Nilesh and Kamila were incredibly helpful and patient in answering all my questions. I was so impressed with the speed and efficiency of their customer service, and I felt heard and valued, they went above and beyond to ensure my satisfaction.
I highly recommend this Santander Branch to anyone looking for exceptional customer service and a positive experience.
Thanks.”

“This historic financial establishment was born out of care for those in a less prominent position in the community and still serves with that attention and professionalism today.”

“I went into the branch to get help with my mobile banking and saw a polite young man that helped me get back online and even showed me features I wasn't aware of. He showed me that nationwide now have demonstrations that i can use should I need help and can't get into branch.Will definitely come into the branch should I need any further help.”

“Last week we had to get an account there.. Simon the very great person do all the help for that.. very friendly and helpful staff.... patiently waiting for the response and everything we had done there... thanks Simon for the great help...”

“Came into branch today with my mum and was served by Jay who was a really great help and he is an asset to the company. Made sure all my mums needs were looked after. Well done Jay keep it up”

“An amazing team of staff, very great always ready to help and always accommodating to all. I love going in here just saying morning or using the cash machine as they also look after their customers and look out for wellbeing. They have security which is a major plus as this protects the customer and are always on the watch for people lingering around so if anyone is doing this they are then approached to see if they need help so this is a deterrent and this branch is probably only one in Croydon or bank that does this so thank you Natwest for keeping the community safe.”

“We tried to open a bank account for our business. It took 7 days to open it because my name didn’t match with the company details.It would have been quicker if someone had let us know which documents our accountant needed to upload to the companies house website. We were very confused about the procedure and had many calls and visit to store.Thank you to Mr. Boon and Mr. Winston for finally sorting this out.”