January 2024 by Stuart Jones
Not so much the store but the delivery service that they supposedly call themselves. Shopping was saying it was delivered when it wasn't and we found out it had been delivered to a different address, disgusting customer service, poor attitude and done very little to help......won't be using their delivery service or shopping instore with Asda........this is the second time its happened.
December 2023 by Richard young
Well stocked Asda with really helpful staff. Reasonable prices as ever ?
December 2023 by Simona Ivanova
Security staff, very unprofessional and rude.I come to this Asda very often and spend a lot of money. I do not appreciate being stopped by the security guard on your door when the alarms do not go off, he is embarrassing people with no reason and spending their time.
December 2023 by Alison Sheldrake
I've heard that there is no longer a ladies loos, just mens and a disabled cubicle that you would need to que up to collect a key for. Managers ...what a disgrace.
December 2023 by Agnieszka Czarnecka
If I could I would leave 0 stars!!!Really horrible customer service experience today.Both ladies on shop floor not even willing to help with my request.Went to customer service where another lady couldn?t call anyone to assist as her microphone has been broken.Waisted time here.Do not recommend at all.
December 2023 by Thailandkrabi Trip
I went to ASDA Wallington on 17/11/2023. While there were two amazing staff one of the staff name was Tessy. There were other members who were completely miserable. One of the staff name was kumu, who had zero customer service, talked with attitude, and arrogance. When I complained about him to manager Tony, he did not even say sorry once, while I was explaining the issue he cut me off in middle of conversation, did not resolves the issue and even smirked when I asked for customer service number. This asda was known for their customer service. I urge everyone to complain as soon as they see these sort of behaviour in this store.-- its been some time, i called customer services too, no reply from the store or any sort of apology. Pathetic!!! Not surprised with all 1 star reviews here.
November 2023 by Lou Hearne
Lack of open tills, so expect a little wait in line. Toilets not nice far from clean, could do with a make over.
November 2023 by Ray Jackson
This ASDA was my favourite place to shop until today's visit. As soon as we got in we looked around for a cab phone due to our phones dying and we needed to ensure we could get home, they had none. So we choose to get an adapter and a charging wire, paid for it and charged our phone around supermarket. However, getting the charger, we had to twist this thing that said turn to get it which made a loud sound, we had an incredibly rude woman scream at us to stop, then called the security on us, he said its nothing wrong it's just the sound that made her panic, why have the sound there then? What was we supposed to do? RidiculousWe just walked off and continued shopping, eventually finished and the alarm was beeping on everyone, this security guard was digging everyone horribly, he was INCREDIBLY rude, despite showing our receipt several times he kept on digging us and then started pointing at my LIDL and argos items which CLEARLY stated LIDL on it and were clearly items you couldn't get in ARGOS and tried arguing with us about having recipets for them. Mind you, it's 8 at night, it's been a long day but this man holds up so many people who just seem confused why its going off on everyoneThere was no reason for the suspispn, but we were targeted from the MOMENT we got in to the moment we left, absolutely horrible security guard and very rude unorganised staff
November 2023 by Kool J
A huge store with a great variety of food and drink.Use scan and shop during busy hours to avoid the queues, with either in-store device or mobile app.Plenty of parking too.Open until midnight Monday to Friday and 10pm on Saturday.
November 2023 by Sana Khan
Want to give a big THANK YOU to Tony the security guard! I went to Asda to buy some chocolates and presents for my cousin who I was seeing after a while (I?m from Leeds so not very familiar with Croydon) and once I?d finished my shopping and returned to my car I accidentally locked my phone and car keys in the boot of the car?. I know, pretty frustrating lol.Anyways I went in and Tony was SO HELPFUL! He allowed me to use his phone to call local garages to see if they can help, one agreed to come out and help.Tony kept an eye on my car, stayed in communication with the guy who was coming from the garage and then connected us in the car park.I wouldn?t have been able to do any of that without Tony?s help, so once again, thank you so much for your kindness Tony I truly appreciate it! You are a legend, May God bless you and Asda is very lucky to have someone like you as the security guard.
November 2023 by joseph campbell
I must admit I like the store. However I have had 3 punctures in the vicinity of visits to this store. I guess this is because the council don't roadsweep as they used to and the whole area is an industrial area with debris all over the roads around and they seem to carry over into the petrol station and car park. I don't go anymore. Shame.
November 2023 by bhavin patel
Very rudely treated by the cashier at the tobbac/lottery till. Halfway serving me, she decided to totally ignore me and talk to another member of staff when I asked to finish serving me before talking to other staff member she said what's your problem. I am absolutely disgusted by the attitude of your staff.
November 2023 by Layla Ruth
I come to this Asda at least once a week and spend a lot of money. I do not appreciate being stopped by the security guard on your door when the alarms do not go off. He is rude, has an attitude problem and certainly does not know how to be polite or deal with customers. Please sort it out or I will take my custom elsewhere. He stops people all the time and embarrases them when they haven?t done anything wrong!
November 2023 by P Watson
The gentleman on the customer service desk was very rude.After queuing I asked if this was the collection point. He pointed to what looked like the till next to him.I stood there in his full view for 15 minutes. When I asked what was going on he said "well you need to put your QR code in the computer darling".The computer was hidden behind a temporary firework stand and he could have told me this at any point rather than calling me darling in a condescending tone.
October 2023 by Simon Baker
Just to be clear, it's not necessarily the staff that's the problem, but at the time of my visit, it was extremely busy and only one member of staff was dealing with customer queries, and was clearly frustrated and overwhelmed with the amount of work they were having to do by themselves. The management needs to have a deep look at how many staff they have on duty at any one time, one person on duty is nowhere near enough, I had to rescan my shopping, because the poor member of staff couldn't get to me quickly enough.
