December 2023 by Shabnam Ali
Hi went to the store to get a refund for a expensive console which was the meta quest 3 as it only has a short battery life and it was not suitable for my son as he is 7The staff was very rude did not offer me a refund or anything had my receipt the only problem was it was open the box my son only had it for a day.I do not understand why they cannot refund a product if you are not happy with it and it?s not suitable for my sonVery upset and disappointed with this store not happy at all very rude staff and manager didnt take anything in consideration please do not buy any electronic products which is very expensive because if you are not happy with the product you will not get a refund!!!I was well in my consumer rights within 14 days
December 2023 by Roxana Raoufi
You will find whatever you need in a wide range of prices, good for yourselves or as a gift??
October 2023 by Abdiqani Haashi
I am deeply disappointed by the appalling customer service my family and I received at Smyths Toy Superstore in Staples Corner, London. Yesterday, we inadvertently purchased the wrong toy for my daughter's fifth birthday. Today, we hoped to rectify the situation by exchanging it.Upon reaching the store, we were met with an unhelpful and rude attitude from the staff, particularly the lady at the counter. We explained our predicament, expecting some understanding and assistance, but instead, we were met with indifference and hostility. Despite our polite requests for a refund or an exchange, she showed no willingness to help, leaving us utterly frustrated.It is disheartening to witness such a lack of empathy and professionalism, especially in a store catering to families and children. Customer service is pivotal in retaining loyal customers and fostering positive experiences. Unfortunately, Smyths Toy Superstore failed miserably in this regard.I implore the management to address this issue promptly and provide proper training to their staff in customer relations. Families deserve to be treated with respect and courtesy, even in challenging situations like ours. Our daughter's birthday was marred by this encounter, and I sincerely hope no other family has to endure such a distressing experience in the future.
September 2023 by SAAD RAHI
The employee Asmaa has experience and helped me buy a child car seat. I wish you happiness
August 2023 by Zat N
There are not much toys store in UK, i think this one is quite decent & fair price
July 2023 by Javed Zahir
Non of the staffs are friendly they are rude and horrible towards kids with attitude. The staffs seems like they been forced to work for smyths. Their customers service is horrible no meet or greet with customers all moody don't even smile.
June 2023 by D Patel
Very big storeAmple amount of toys and other things for all kid ages.Normally long qs at tills they should have self checkout would help with small products purchased.
June 2023 by Paddy
There okay to shop with. I mean there no Toys r us or anything but there decent. Staffs ok, no complaints there. They are overpriced on alot of toys though in my opinion.
May 2023 by Sharp Shooter
European lady there needs to put back on customer service training schedule. She might have called in sick that day or wasn't concentrating enough.
May 2023 by Hiu Fai Jay Leung
Great collection of JW dinosaurs
April 2023 by Tuoyo-E
You are very likely to be able to find something for the kids here. Probably the best you can find with the extinction of Toys r Us. Not necessarily cheap but no more expensive than you would expect.
April 2023 by Rajaaa9t
Upstairs staff member and duty manager need to improve their customer service, 20mins wait for a click and collect and a refund for an item that was in stock but couldn't be located... No apology just moody staff on this occasion unfortunately.
April 2023 by Jamie Shemie
Absolutely awful, store accused of lying, and shouted at by employees, who did not want to listen to me.Ravi and nico both ganged up against me when returning a faulty toy.Nico was shouting at me and spoke in such a disgusting manner.Avoid this store
March 2023 by Shay Shay Sugarcane
Special thanks to Pina and Dhar (not sure of spelling) very polite, helpful and attentive with my click and collect order today. Covered the bike well so my son did not see his present. Thank you for a lovely experience
February 2023 by Houssni Zouhair
Amazing toys store my kids love it
