March 2024 by Ilham Anwoir
Excellent customer service and professional team working together to give an amazing furniture such as dining tables, sofas and more stuff???
March 2024 by Sharmin Rahman
Great in store service, worst delivery and installation service.Ruhel, the person in store at staples corner was absolutely amazing, very kind, informative and made us feel comfortable with our purchase of two sofas. However, we had the absolute worst experience with delivery men "Rich" and "Dean". They couldn't reach me over the phone, however, I arranged for my family to be at home and recieve the delivery as scheduled. They just had to arrive and deliver and this was confirmed via text and email. They told my family extremely rudely that I was not picking up their phonecalls, my family explained that I was at work but they are there to recieve the items anyway. They were angry at this and were extremely aggressive with the delivery and assembly of the items, they scraped our walls on the way to the sofa area and continued to speak in a rude manner throughout the process. My family were unable to communicate well and my younger sister felt scared around them that she couldn't speak.Making people feel this way is completely unacceptable. For this reason I will not be continuing my carpet purchase with ScS and may not return for any future purchases.
March 2024 by Julie Stancombe (Jools)
Great service from SCS, Staples Corner! Deepak couldn't have been nicer or more helpful and answered all our questions. We ordered a 3 and a 2 seater sofa. They arrived to warehouse on the original scheduled earliest date. Due to us having 76 stairs to the flat with no lift, Deepak arranged delivery through an independent removals service, The Removals Taxi. Well, the sofas were delivered on the agreed date by Graham from this company and what lovely people they were to deal with. Ultra efficient, they removed the old sofas and we are sitting pretty on two new sofas, all done and dusted in an hour! Would highly recommend both companies. Thank you again, Deepak and Graham!!
February 2024 by eduard cojocaru
Great help from staff
October 2023 by Jahanara Rahman
(They keep deleting my review. I will repost until the stop) All I can say is PLEASE do not choose this company for your carpet. I placed an order over £2000 and had to wait over 2 months for fitting and delivery. (Which they cancelled on me last minute TWICE) it gets worse? on the delivery day they come with the WRONG CARPET! I straight away called the store (staples corner spoke to Ruhul) who was extremely rude and told me several times to stay/stick with the wrong carpet (it was grey and fluffy. I ordered cream and flat wool carpet) not to mention cheaper than the one I originally purchased. He kept repeating it?s a best seller and that it?s an amazing carpet. That I should go ahead with that one even though I DID NOT ORDER IT or choose it. Trying to force me to stay with that carpet.Later to find out when he and his team served me in store they put the wrong carpet down on the receipt. Despite knowing what I wanted. Did not correct it our double check. It was their fault. I came into store x3 times to finalise it. So it was an error on their end and It doesn?t even match with the price I paid? The one I wanted was £20 more per square meter. Trying to scam me?After me telling him more than x10 times I don?t want the wrong carpet they came he began to shout and scream on the phone. He told me I won?t be receiving a refund and was extremely unprofessional. I have the whole phone conversation recorded as I could tell they would be difficult. But this is completely out of order and no one should have to go through this. But ruhul was absolutely disgusting. Store manager? With an attitude like that. Horrific. Why he was so adamant on me keeping the wrong carpet I have no idea. Maybe because he makes commission per sale, but I would avoid this company a million times. Useless. I want my refund.
September 2023 by Faye L.
Absolutely disgusting company, I bought a snuggle chair 18 months ago and after 10 months the leather on the back of the chair went a funny colour, they replaced it with some obviously inferior leather at 10 months later it has done the same thing, I am now left with it looking a mess as they say it is my husband's hairs fault!!! I will never use this company again
September 2023 by S A
The worst customer experience. Stay away from this circus. They promise the world but are experts in underdelivering. Fitters will turn up and charge more money then whats written on the contract. You can not get through the store unless you speak to a generic telephone line. They promise the Operations Manager will call but not materialised.
September 2023 by Sharp Shooter
Nice when go in store. Not happy at all with there service. Was promised that they were going to deliver on the 16th of August or near. Earliest date they gave was the 30th. Didn't pick up the waste or bag it. Over charged on fitting. I've emailed the CEO Steve Carson. Let's see how much he cares to do something about this. In this day and age its all about customer retention and your doing your best to do the exact opposite.
September 2023 by Super Saiyan
The worst customer experience. Stay away from this circus. They promise the world but are experts in underdelivering. Fitters will turn up and charge more money then whats written on the contract. You can not get through the store unless you speak to a generic telephone line. They promise the Operations Manager will call but not materialised.
August 2023 by naughty40z BOAZ
SCS Staples Corner is one of the worst furniture store in London ! Manager (Linso) is an ego driven lying conman, sales staff (Antonio) is a scammer with violent tendencies. Will promise you anything but deliver heartbreak with their contradictions and inconsistencies. Once I exposed their dishonest lies and fraud, I requested an immediate refund of £1380.00. Drove 1.5 hours only to waste over 4 hours with thugs and low-lives.
July 2023 by Mark Daniels
Staff were helpful, store was clean and we'll organised.We were with our daughter who was buying her first sofa, the manager was supportive of her budget, and gave plenty of options, genuinely nice and helpful manager.
July 2023 by Charles Dubow
Awful experience. The staff at ScS are liars and when you have an issue the helpline is a joke. They tell you to speak to the manager who is rarely available and when he free to talk with he refuses to help. It's almost impossible to get a refund if they breach their terms and conditions. Do NOT buy from this place. I would describe this place as a scam honestly. DO NOT BUY FROM HERE.
June 2023 by Sam James
Awful experience. The staff at ScS are liars and when you have an issue the helpline is a joke. They tell you to speak to the manager who is rarely available and when he free to talk with he refuses to help. It's almost impossible to get a refund if they breach their terms and conditions. Do NOT buy from this place. I would describe this place as a scam honestly. DO NOT BUY FROM HERE.
April 2023 by N Tahir
Great quality items, spacious showroom with lots of examples to choose from along with an enormous choice. The staff are very friendly and welcoming - they even got me a Costa coffee while I had just come to browse. The amazing salesmanship paid off though as I walked out having purchased a great sofa and I?m glad I did. These are superb people to get a sofa from - far better attitude and quality than their competitors (also a company with three-letters in its name).
October 2022 by Majid Nazarpour
Scam with full lies con people selling very very cheap stuff for very very expensive price lies with untruthful statements claiming warranty photos added for their response by email for broken sofa