January 2024 by Aakash Trivedi
The service being offered was great. We have been given all the requested information. The store personal showed us all the relevant beds based on our requirements. At no point we felt that there is no one around to address our questions. We have been offered with beverage as well and the check out process was all extremely smooth.
January 2024 by Marie-Elsa Roche Bragg
Amira was kind and very helpful Couldn't be better, thank you.
November 2023 by Irvine Arditti
Great server giving all information and getting us to try out lots of different mattresses.
November 2023 by Melodia Moda
Great experience at Dreams Staples corner. I was served by Nirali several times and she was both knowledgeable and patient.
November 2023 by Kemal Reshat
Delivery was not carried out by team on the original date. I was told by the team they would come back another day when they "arent so busy". I then spent 30m on customer service who told me they wont deliver to the apartment on the 6th floor by stairs because its against policy and health and safety. The Box is 50kg i carried it up the following wednesday between two people. I then opened the sofa to find out it is the wrong product, I ordered Tapue colour not Grey. This was confirmed on the phone with customer support. I was told if i were to change it I would have to carry the sofa all the way back down and then bring the other one back up. In good will customer support offered a free duvet and pillow set. Honestly this is extremely dissapointing regardless of the good-will and the whole process has been a disaster. I will not be using Dreams again, I will be publishing this review on Google and also informing my friends and family accordingly. Thanks.
November 2023 by R j
Eve the lady that helped with my purchase was amazing very helpful and i got a great deal. I still need another mattress and bed and will return to the staples corner branch to get it.?
October 2023 by rishi shah
Fantastic customer service. Nirali is great person. Even though store closes at 8pm she stayed till 9pm to serve us and to help us buy the right bed for us. Can?t ask for more.
October 2023 by Shahrouz Salimian
Absolute thieves of a company and such shocking service. Just look at the low rating they have. If you are desperate go buy from them. Am starting the process to take them to court.
August 2023 by Ebtihal Abid-Ali
We were served by Nirali who was very friendly and helpful. She helped us check which mattress is suitable by a smart machine which checks the way you sleep. She gave us a really good service and made it easy to make a decision. Thank you for your help.
August 2023 by Philip Rawlings
We went to Dreams Staples corner, because we were unhappy with our mattress, we were greeted by Elizabeth, who's friendly and totally professional. We got on the dream match machine , got our results and Elizabeth asked us the right questions, as in "what do you prefer?" So she narrowed down the results to 6 mattresses, which we tested and came up with the one, Elizabeth was fantastic through out the whole ,short, experience. If you go to Dreams Staples Corner ask for Elizabeth she will put you on the right track and ensure you get what you want and need .Great service thank you
August 2023 by Melody White
Great experience here! The machine that measured the body is very cool. The staff member, Nirali, who helped us was lovely and very helpful
June 2023 by Liz Hepple
The staff are extremely helpful kind thoughtful and professional
June 2023 by Antony Freelove
It's so nice to go into a store and have good service, something that seems lacking a lot these days. Staff were attentive, but not pushy. Informed throughout and very helpful. I went back to Dreams from a previous good experience, and I like to reward good service.
May 2023 by Sharon Rose
I went into dreams with a very hard remit as I needed a small double bed with a side ottoman but the bed could only be this certain size. Abdul went above and beyond to help me. He gave me a drink showed me all the beds that were penitent to me and my needs. I tried the mattress machine that was there to ascertain the mattress I needed just for me. He was so informative and helpful. I had to get finance which he explained really well and went through it all with me, he was so patient and he made stress free and quick. I got pillows free and throws and even a travel pillow as well. So for me I would recommend dreams to everyone who?s looking to get a decent bed with people who are SO HELPFUL AND PATIENT 100%. Thankyou Abdul.
May 2023 by william
Ian was extremely helpful and professional. We were in and out in 30 mins with excellent service! Would recommend to ask for Ian when trying to choose a bed!
