March 2024 by carol-anne turner
As a property manager, I used to use this store frequently. But a while ago, they closed the customer toilet.Having forgotten that, I went to do a big shop for supplies for a new flat we are refurbishing. Having just started, call of nature came! It was suggested by staff that I walk out and find a cafe, I did walk out, took my shopping list and bought my large amount of supplies online elsewhere.This kind of disrespect for the customer does not go unnoticed. I run 4 large properties locally to the Cricklewood branch, but I will not be giving them my custom.
March 2024 by Nick d Souza
James was a good customer focussed staff. The Asian lady at the till was helpful. What I see is the staff do their bit , within the process.. can't complain.
February 2024 by Ben D
They supposedly have a cutting service in store - I turned up today and was told ?no it?s only 10-12?. So annoying. Also nobody ever picks up the phone.
February 2024 by Marilyn Hall
Actually, I did not shop today at B&Q. Just passed by hence I had to rate it midrange so as not to hab a bias rating.
January 2024 by Silverline Asani
This started off as a great experience when Jess and I planned my new kitchen addition. However, it began to get annoying when some important items weren?t added to my delivery but Donna Nayana came to the rescue!She?s so lovely ( with beautiful long locs) and quite hands on. She made sure she resolved the issue and that I left the store happy. This is not really a review for the store itself, it?s a review for Donna and Jess! Absolutely wonderful ladies. I?ll always use it as my one stop shop for everything DIY.
December 2023 by inayat h
Me and my family were looking for a wooden plank of a certain size and we asked a worker named Aaron to help us, who was plain rude and did not know how to speak to customers, I recommend he has an intense course of customer service. However, staff members called Iesa and Devashir (I don?t know if that was his name correct me if i?m wrong) were very helpful and helped us find and cut the wooden piece of which we were in need of. They were very helpful and had amazing customer service skills. They made our experience better after Aaron was rude.
December 2023 by Qazim
Customer service is as close to 0 as possible. No customer toilets and plenty of walking around pointlessly
December 2023 by Joey Scott
Great experience and customer service from Barry when we were picking out our Christmas tree, and we massively appreciated him helping to get the tree in the car..
December 2023 by Liliya-Anastasiya Yanakieva
Donna and Fiona were so kind and helpful with my queries. Helped me find suitable boxes for my needs and were just so genuinely joyous and accommodating. Wonderful team!
December 2023 by Mahesh Gordhan
Free money! I bought a 6ft natural looking Xmas tree today for £80 (on special from £100). When I opened the box, I found 5 x £20 cash inside. Wow, I got paid £20 to get this Xmas tree! Wow!
November 2023 by Alex Dawson
An organised store where staff located my order within minutes (phew!). Will definitely be using again for my home improvement needs
November 2023 by Ivan Gisotti
Avoid this place I come with a list of 45 parts to buy ? I go out with only 2 ?.because I can?t found the item I ask to the stuff 4 different people to help me and they only say ceck the corridor 10-8-6-5-3 and they not help or support ?. I ask help to a guy was walk and he say was the security?. Than the employees if you ask a prosò duct they show you they do different stuff only to not help .. when I go to the till to pay this item I ask to the person on the till if they can help me and they say they don?t know about the product on the store ?. Than I suggest you to buy stuff online because I waste 1 h on this place without buy all my stuff
October 2023 by Vincent Hutton
I paid the store a quick visit to pick up some kitchen paint and Stain Block, which I purchased then left.As is always the case with shopping at B&Q, this was a speedy and easy experience whereby it was not difficult to find what I needed. Great place to get all your necessary DIY bits and pieces from at inexpensive prices.
September 2023 by Anwar Adaoui
Was as expected but don?t know where all the staff are hiding in this store not easy to find what you want if not a regular but also found they were a lot more expensive compared to mp Moran and sons just down the road that had staff able to be seen from everywhere and were able to answer what was needed so might have to stop going here if I?m honest
September 2023 by Szymon Ilczyk
Good selection of items, nice house and garden plants too, at really good prices.