November 2023 by Melih Mia
Fantastic staff,very helpful patient and smiling face.they find solutions quickly when anything gone wrong or when u need any meterials. Bruvnesh is the best staff ever in Wickes.
November 2023 by Brazilian Prestige
Excellent service received at customer service and in store from Bhugnesh, Heidi and the general manager Lindsay. Being in the building trade, it?s always nice to find a building shop run by a female. Store is well stocked, the items are displayed well and all key items are easy to find. Staff are always willing to help and advise. They go the extra mile for a customer. Professional, personable, friendly and capable. Well done. I have no hesitation in recommending this business.
November 2023 by Claudia De Diego
It was fantastic service we received from Bugnesh and Lindsey, they sort out my issue in such nice service.Definitely I recommend this branch.
October 2023 by marc t
Dinesh a supposed manager in this store, was disgustingly rude to me using condescendingly "Thank you for your custom" language. Over a faulty 2 month old £14 product when he clearly doesn't grasp basics of sales of good act.
October 2023 by shay meshulam
The new manager Danesh has unacceptable behavior doesn't know how to give customers service and shouts like an animal would definitely not ask he's help again
October 2023 by Peter Palfy
I recently moved to the area, just wanted to do a bit of DIY on the flat we rented. I kindly asked help for 4 (FOUR) shop floor assistant. From the four - 1 (ONE) was able to say hi?. I know we have recession, and UK has lots of issues? no comment, I?ve ordered everything I need online, lots of item was way cheaper?
October 2023 by kamran shirazi
I work quite late into the evenings so i sadly could not attend in store until 19:30.Despite this Niamh and Heidi were absolute stars, they helped me acquire all of the materials i needed in order to renovate my flat and even assisted after closing hours.They are a credit to your staff.Thank you massively
October 2023 by Abubaker Sayed
Very bad service by Roberto new manager doesn't really know about refund policy needs some knowledge from head office
August 2023 by RB Maintenance
Lindsay, answered my query by phone, promised to call me back and did, I believe she has gone above and beyond to assist as other branches have not been so helpful and as there was only 1 item in stock she asked for some time to find it, which she did and placed it behind the till for our engineer to collect, Thank you
June 2023 by Mo Alwan
The customer service here is shocking. The staff didn't make any effort to help me find an item. They were rude and dismissive. I won't be returning to this store.
April 2023 by Chris Martin
Bought laminate on click and collect. Arrived to find order on a trolley all ready and friendly staff member loaded into my car. Can't get better than that for service!
January 2023 by Christine Fleming
I would leave no star because the staff are very rude to my daughter today 13/97/22 11.55am when she ask them for Hozelock tap connector parts and they rude to her for no reason Staff in Wickes need change their attitude NO NEED TO BEING RUDE TO CUSTOMERS!!!
December 2022 by M Tehran
This place full up useless employees which don?t wanna help out the customersDear wickes Managment pleasePlease train your workers here and explain to them that when customers need help try to not be careless.
November 2022 by D Fitz
I had a delivery of tile trims from Wickes online on the Tue, unfortunately it was the wrong product, after raising this issue, we were contacted by Ali from this branch,Who I must add, was most proactive and keen to get it resolved, he personally sourced the correct producl and amount , from the Ealing branch. Above and beyond efficient, personable and professional customer service! ?
November 2022 by Mandy Anstee
It is an absolute joke here. It seems everyone is afraid of answering the phones in all departments?? Now I have to drive all the way there to get an answer . The sub contractors they give the kitchen fitting to be done are also useless and dont answer text or calls. after being promised our kitchen done before Christmas I can't see that happening. We wish we had never used wickes
