August 2023 by T G
Service is incredibly slow in this store. I?ve been into this store multiple times, and each time, there are customers clogging up every till, browsing the catalog, asking the staff a million questions, and wanting to inspect items. Despite the staff seeing an ever increasing queue forming, they don?t open another lane, or at least keep 1 lane as an express lane for people just collecting or who know what they want.Whilst it?s nice that the staff provide this assistance to customers, my view is stores like Toolstation and Screwfix are ?for the trade?. I.e people who know what they want, and want to get in and get out FAST. For customers who need the ?retail? experience, they should really be going to the retail version of these stores? Wickes and B&Q where they can find items on the shelf to inspect at their leisure.Ps. Whenever I?ve done a click and collect at Toolstation Colindale, and receive that notification that my item is ?ready?, when I go into the store to collect, it has NEVER been ?ready?. The member of staff still has to go and pick it from the shelf. This is not what I consider to be ?ready?. I may as well just have walked into the store to place the order as I?m waiting just as long.All I am asking is to ensure that your queue is moving forward at a fast rate at ALL times, and find a way to ?manage? all the help you provide so that it doesn?t slow down the pace at which you turnaround customers.By contrast, if you go into screwfix and are waiting to be served for more than about 60 seconds, they press a buzzer to call more staff to the front desk to open another lane. This is awesome service!
August 2023 by Frank Otuo
Great store incredible helpful was Luke who single-handedly loaded 9bags of 25 kg Ultraplan self-levelling compound when I said could not help owing to my back problems. Highly recommended.
April 2023 by Vinny Parmar
Wow. Visited yesterday and was served by Lydia. She is the most well spoken person who works for tool station.My usual branch is Harrow bit as I cover all of the M25, colindale was nearer. Her mannerism was so professional and she deserves to be more than just serving customers. If she was working for me, she would be promoted instantly as people like her are so hard to find these days.
April 2023 by Matthew Shamshoom
Great store amazing customer service, Lydia is extremely attentive & efficient especially on click & collect orders always greet you with a big smile and is pleasure to deal with !Keep up the great work Colindale 5*
April 2023 by Hiren Patel
Had the pleasure of being served but not one but two young ladies Lydia and Stacey. They are always both very helpful whenever I have been into the branch so thought i'd recognise this!
March 2023 by Anand Dattani
Not surprised at all the love that Lydia gets. I'm sure all the staff are great but I was lucky to get served by her. Very helpful - took her time to answer my question in proper detail. Best service i've received out of any Toolstation.
February 2023 by D Radman
Very helpful customer service. Very kind and nice sale woman Ms Stacey who kindly assist me for my problem. Really appreciate her kindness.Recommend this branch to all traders. .
December 2022 by Adarsh Gurung
Went toolstation yesterday and the staff guided me with everything that I needed, lovely customer service from Luke and I will be visiting again.
November 2022 by Muhammed Mobibi
Awful customer service.Very rude woman.Wanted 2 heaters. I showed her what I wanted on catelog and she walked away without confirming that she's going to get it.So when she got it, I then requested for 2 and she started getting rude and so I left the place. I'm not going to pay somewhere that I'm not welcome.Disgusting customer service.Now in screwfix. Much more welcoming. They know what customer service is.
October 2022 by laurie tichborne
Most helpful assisting me to find the correct cupboard hinges for our 35 year old kitchen. Full marks for knowledge and perseverance. Good price as well.
October 2022 by J L
Very polite customers service and always do their best do help. Lydia is a gem! Best tool station in UK??
August 2022 by K L
Great service usually, staff friendly and happy to give a bit of advice if you need it.
August 2022 by Paul Goodman
I dealt with a member of staff named Lydia who was very cheerful and extremely helpful. My experience of this branch is the staff are excellent and I would definitely go back.
August 2022 by Ian Carib
Lydia & Kishan, ?? thank you both for the great service. Very professional, helpful n efficient. Hipe you enjoy the rest of the day! Blessings
July 2022 by himanshu trivedi
Very friendly and cooperative staff!! Wonderful experience with Lydia in particular...keep it up!! Thank you!!
