August 2023 by Google user
Imagine the worst possible service you can, now this place is going to top that. If you want to see zombie walking, this is the place to go. Waiting in line and watching the people behind the counter work is more dreadful than watching paint dry. Trust me, do yourself a favour and drive/walk to another post office. You will get your deeds done faster than waiting in line here.
June 2023 by Your Story
came in yesterday to get some euros but refused me because I didn't have my ID went into Asda travel money but was told bring my valid id which was Full driving licence or Passport polity which I did and got my currency stick to Asda travel money if you want your travel money
May 2023 by saiyinie easwar
Efficient and friendly staff! Love this post office
April 2023 by mina
Staff are always helpful with both post office and the till, variety of items which are well stocked
March 2023 by Jir Stara
Everybody at this post office has always been nice to me, but this morning deserves a special note! I came by at 9 AM with 6 packages to different countries. I was anxious about how to wrap and ship them safely, how much it was all going to cost, and hoping that no customers would come by while I?m dealing with all this. I was chaotic. Three clerks have helped me - because I took so long. At first, there was only one lady, who was very kind and tried out box sizes with me! Then, two younger clerks took her place, and one of them spend about 25 minutes just loading the packages into the system, patiently waiting for me to fill the addresses into the little forms, one by one, and joking around with me. 10/10. ??
December 2022 by Yiannis Costopoulos
Usually there is a bit of a queue, but it serves the local community very well. Posting items, paying cash and/or cheques to your bank account, buying food and drinks. Exactly what we need in Colindale.
November 2022 by Komathy Easwarakumar
Staff are working very hard to fulfill customers needs!I don't know why other customers are complaining about the service! It is hard to satisfy everyone! Hats off to the Colindale Avenue Post Office staff!
October 2022 by Earth Love
I have experienced really terrible customer service by two Asian ladies. My parcel was re-delivered to this post office by my choice (I was hoping it will be the safest way to make re-delivery). Firstly, although I did had my redelivery email confirmation, the lady said she doesn?t know if the parcel is here because the card itself had no tracking number( ok, maybe that is the RM personnel issue because they didn?t did that once they left the card for missed delivery). I went to the Hyde office to get the parcel, I was told it was sent to my ?re-delivery? preferences, and that I should check with the post after 3 pm. Which I did. I went the second time, after 5 pm on same day. The lady again, start asking me about the parcel number which was not given originally. At least for the curtesy of the customer, if you do tell them, to come back later and they do come back, why not to check the parcels? How is the checking online going to help you if all the parcels (mind this is a very small post office, the parcels are just behind you!!!). Never mind the stress. The second post office lady kept telling me to go back to the original The Hyde office (which I did), or call customer service (whyyyyy). If I have chosen the parcel to be re-delivered with you, and the main Hyde post office has confirmed it is done so, why give so many questions to customer, when it?s no need for that! Just do the job, check the parcels behind. End off. Tomorrow, it?s my third time I will have to go this post and face again 101 unnecessary questions. But this time I actually myself I did found online the tracking number, and who sign for the parcel inside this Colindale post office so it will be fun! They really do give you an attitude. I hope this can be improved, as the time is valued for everyone. With all the respect, if you?re too busy to look- just tell the customer, please come back tomorrow. But what that will change? You will have to check physically the parcels 1 by 1. Today or tomorrow. I hope my comment can make an improvement to the customer services. I can come back 1-2-3 times but what different that makes, I think post office personnel should be trained how they need to do the work. For example, turn and look for the parcels instead of sending customer to come back, and when they do you do absolutely nothing and ask them to come back. Does that even make a sense?Thank you!
October 2022 by zubeida rohan
Staff are so hopeless and rude the guy i?m always served by is so stuck up and unprofessional always find him kissing his teeth at me like why take a customer face role if you can?t deal with any customer. BAD SERVICE DO NOT RECOMMEND!
October 2022 by robboster
6 years and they've been nothing less than amazingHow many other post offices open this late and every day?
August 2022 by S A
Horrible customer service. The lady serving me refused to scan my QR code and insisted that it didn't work without her even attempting to try. I had to print out my label using their printer instead. Being greedy over the 25p charge is pathetic.
July 2022 by Thulasi Easwar
A gentle reminder this post office does function everyday from 7am -11pm. This includes both the retail and post office section.
June 2022 by Travel Insider
Although Sometimes, there are many people lining up, the service is quite good and friendly. They can offer cash deposit, mailing & copying service. As there is no bank retail branch in Colindale, it is nice that cash deposit is offered.
June 2022 by Thomas Thomas
Yes good person to photocopy and help send some documents. Small language barrier . Buy is okay to help me
March 2022 by Kriss
Very tiny shop with a post office attached. Staff were nice quite swift with serving me. The lady was by herself and was doing the best she could to serve non post office customers. All in all everything was ok but another member of staff to help would have made things better
