January 2024 by Miki Arakawa
Always go here for my dog. Big car parking never crowded. Staffs are friendly and helpful
December 2023 by panna patel
i did previously give 5 stars however today i went in and asked some help to put my click and collect order in the car as i am pregnant... i got a no we can't help.... no empathy from one staff member all the others are great!!! miserable lady with short white hair, she needs to smile a little. my mum shope there for her dog and she mentioned shes abit afraid to even approach her as she has a face on. have stopped my food subscription. i would rather pay more and go Waitrose with nice staff then go here
December 2023 by Sarika Patel
Thank you so much Joe who helped me totally kit out my 2 month old maltipoo. I was shown everything, at no point did I feel forced to buy anything & on top was given a huge discount via their app. I will definitely be going back.All staff members were super friendly & made myself & mybtwins feel comfortable shopping.
December 2023 by Jo Jo
Plenty of parking. The store was fully stocked on this occasion. The cashier was friendly and polite.
November 2023 by Gail Wollaston
So helpful and welcoming for both mend my dog. Love this place.
November 2023 by Pavlina Derneva
My dog is registered in that place and we are very happy to have them in our side ?.
November 2023 by Tia Kara
it's like no one knows what they're doing in this store. the service is so slow and you end up standing in the queue longer than it takes you to shop.
November 2023 by C B
Dreadful store. Miserable guy in his 50?s. Think he?s the manager. Will not help when you ask advice. Miserable looking, abrupt, rude and really needs retraining. Young lady on cash desk far more helpful. The older guy, is frankly, ignorant and quite sharp. I was buying gifts for a friends cat. I know nothing about cats so needed advice. He simply points to the area of the store where cat products are. He was abrupt in simply saying ? over there? saw him be equally as rude to an elderly lady. He?s been in store quite some time and the years have not improved his lousy manner or poor attitude. . Store needs a new manager. I do not recommend this store at all.
October 2023 by Melody
I recently had a terrible experience at the Groom Room, and I feel compelled to share my disappointment. My mother entrusted them with grooming my beloved Pomeranian, and it turned into a complete disaster. Before the appointment, she was very clear about how she wanted my dog groomed, but when she saw the final result, she was in shock. The groomers did a sloppy job with his haircut, leaving uneven patches with no blending or shading. His face remained frizzy and poofy as if it hadn't been touched, and they didn't even bother to trim his tail.To make matters worse, they charged an extra £10 for supposedly reducing his hair's weight, but there was no visible difference. When my mother voiced her concerns, the manager and another staff member reacted in an extremely hostile and disrespectful manner, leaving her in tears. They even threatened to call the police, which was entirely uncalled for. She simply asked them to fix the haircut, but they rudely refused.I strongly advise against taking your dogs to the Groom Room, especially if they have a heavy coat like a Pomeranian. They clearly lack the expertise and professionalism needed to provide a proper grooming service, and the way they treated my mother was completely unacceptable.
October 2023 by Andrea Johnson
Great customer service, staff very knowledgeable & very friendly,
September 2023 by Andriy Petrivskyy
Very bad shop and aggressive sellers I spend 40 minutes in nothing because I can't buy something there
September 2023 by Sue Fisher
The staff were friendly and knowledgeable, which helped us to choose the right pet for our children.
September 2023 by Caroline Rosie Dent
My son went into Pets at Home after a flea infestation started in my house. He spent a fortune on products all recommended by the advisor there, including Frontline Plus.
The product was as good as useless and after three applications I gave up, but due to the delays caused by using a treatment that doesn?t work, I now have a full blown infestation throughout nine rooms as a result ! I have been on various forums and discovered that Frontline hasn?t worked for at least ten years. It is common knowledge amongst pet owners it seems, so why is Pets at Home pushing it ? Presumably for some financial incentive. Self enrichment without care for customers.
Although Pets at Home immediately returned my £39, who is going to replace my lost Summer, when I was unable to go away because of the infestation in my house and on my cat ? Will Pets at Home pay for the exterminators to come in ?
My lodger moved out because of this, and now I can?t get another until the infestation is cleared up. That was my sole income until my pension comes in, so no income now. Now I am penniless for the near future.
I don?t know a single person that Frontline has worked for.
In effect, pets at home in collaboration with Frontline are helping to create a flea epidemic
by pushing treatments that everyone knows do not work.
When I then tried to buy a single treatment of Advantage to try out, I was informed I had to buy a monthly subscription.
Why would I want to buy a subscription, without trying one treatment when you had already recommended a treatment that doesn?t work ? Many also maintain Advantage doesn?t work, but I figured it might be worth one go as I am so desperate now.
My now massive flea infestation is a direct result of your advice and your pushing of treatments that are known to not work. Presumably for financial incentives. We all know how the pharmaceutical industry works by now.
Please refer me to your CEO as I and many others wish to sign s letter of complaint about your clear agenda in putting profits before pets and the people who pay your wages.
August 2023 by Daisy
Everything is out of stock and its a lottery with the staff as to who can help, and who wants to help. The man with a degree in dog nutrition was useless at recommending any food and told me the one I wanted was out of stock but I found it myself on a different shelf. The manager was doing a good job and some younger staff seem to be but others who seem like they have been doing a pretty poor job for a long time seem to just turn up and leave without much care for what they do. To add to this frustration, many of the products turn out to be very poor quality and that's if you end up paying the price that was actually advertised because everything is in the wrong place if it's even in stock in the first place and offer tickets are very vague and nothing on the shelf turns out to be on offer. I should try another store but this one is most convenient. The worker told me they only get 4 deliveries a week and don't hold anything in the stock room which is part of the problem. I do like their app and offers but this particular store is unfortunately as I mentioned a lottery on what's in stock and what kind of staff are working that day. 2 points to the lovely staff and minus 3 for the inconvenience of shopping there.
August 2023 by Abigail O'Riordan
Lovely staff, v friendly and informative. At cashier desk will always check for vouchers. Good place to get your puppy out and about if fully vaccinated for the whole sensory experience of sights and sounds.
