November 2023 by Roberta Stanciu
If I could give 0 stars I would definitely!! The rudeness of the staff for the customers is over the roof honestly I never had this bad experience with a such behaviour, I been to the post office and needed to pay for two large envelopes over the counter at the self checkout , the lady who was working today 14/11/2023 at this branch a blonde women over 45 , I couldn?t see her name on the badge otherwise I was mentioned her name here, only because I asked about my receipt to show over the counter that I paid for the envelope shouted to me and raised her eyebrows and said ?you don?t see I am busy ?? But she didn?t do anything and after a elderly lady come over in front of me and said again even if I didn?t say nothing just waiting, you still don?t see I am busy, lol after been waiting for more then 5 minutes still didn?t bother to give me the receipt and answer my question if she can help me, so yeah, if you don?t like to work or help customers and be kind and have manners just give up, we don?t need this behaviour.
April 2023 by Safa Suha
Received superb service from a young lady named Janae this weekend. She was very kind, helpful and made me feel very welcome. She made my experience very warm and let me know that I was welcome and even recommended me a local restaurant. I will be making a return soon!
January 2023 by tina townsend
Very happy with service as I always need to ask about something
December 2022 by Harry
Utterly useless , should be shut down
August 2022 by Lynda Newell
WHSmit to get Blu tack and Envelopes
September 2021 by Bobby Gay
Ordered an item for a birthday present on Wednesday next day delivery to the store. Went to pick it up Friday and it still hadn't arrived? Asked for a refund and they told me to contact customer service. It's an absolute joke when I could have ordered from somewhere else and got it in time. This is why Amazon is killing the high street stores and things like this make it well deserved.
September 2021 by henos thomas
I went and bought a fountain pen. they recommended me these ink cartridges and they didnt fit. I went for a refund and they said you cant return without a reciept and I was there 10 mins ago! i told my dad what happened and when he went to confront them they said they never told me that! once i persuaded him I wasnt lying we were really angry. Rachel was working. i would like an investigation.
August 2021 by Rsj Keeley
We were so impressed with the till clerk at WHSmith this evening that I wanted to write a review. She was polite and caring with several customers and kept calm despite a lot happening (and she seemed to be alone). She kept the store flowing and was able to multitask (politely and diligently). I was only dropping off a DHL parcel but she still welcomed the business like I was valued. How customer care should be. Young black girl, Saturday 21/11/20 approx 4:30pm.
August 2021 by Darth Buzzkill
Every time I go into this store the staff are polite and friendly. They do their best to deliver excellent customer service despite the times we're living in. They politely ask customers to comply with Covid restrictions upon entering the store but will also help you on their self checkout or with general enquiries. It's nice to see WHSmith maintains it's good reputation in these troubling times!
August 2021 by Anna Barrett
Stuff is rude and very unhelpful, staying there doing nothing, ignoring and telling you off if you don?t sanitise your hands even though I told them I am allergic to sanitiser, it was the reason for their ignorance for my questions according product I was looking for. Not very nice experience . Girls were working on the Sunday 20.12 2020 2pm
August 2021 by Hakan Turan
Great store but self checkout doesn't accept £50 notes.
January 2020 by Barbara Graham
Everything you need is here
July 2019 by Daniel Bielecki
Found this store a bit of a mess with stuff lying around all over the place. Shelves were well stocked though, but the shop felt rather cramped.
June 2019 by Joe Roscoe
Fine example of a WH Smiths. All the usual things you expect. Plus tobacco and lottery counter.
June 2019 by trikkinikki13
Quite a small shop and adequately lit. Obviously this branch doesn't have to save on the leccy. What is wrong with most WHSmiths shops being so dim? Streatham's WHSmith is particularly dim. You could get mugged in there...