November 2023 by Bama ?The NaturalHairWhisperer?
I love this post office but did you all know that they?re closing March 2024 due to greed from wanting to sell and make it a restaurant. When the community of Clapham needs this post office it?s so unfair and very selfish. I will leave a comment here every day i have to. Because this is a joke. PLEASE STOP THE CLOSING DOWN OF CLAPHAM POST OFFICE
November 2023 by Dalal Alali
This is the worst post office ever this has been my 3rd time coming for the past couple of weeks I really need my brp it?s an important document and it has always been closed! With out any explanation what is this very bad service I?ve wasted my time and money coming here every week and it?s closed what is this poor service
November 2023 by Ernesto Hatchel
Massive shout out to the gentleman that is Jacob for providing such a wonderful experience. He explained everything to me clearly and concisely and helped make sure my parcel was sent out the quickest, best value and most secure way with tracking. I look forward to seeing him again!
November 2023 by Amadeus Driando Ahnan
Closed without prior notice and clear reopening dates 3 times in the past 2 weeks. My Biometric Residence Permit document, very important, has been missing although the UK Gov BRP Collection indicated that it has been there for 2 weeks. Very poor public service.
November 2023 by cheds28 28
I was greeted very chivalrously by Berhane in Clapham Common post office. He was quick, efficient, kind, friendly and very helpful. I was showered with excellent customer service. Berhane is a credit to the post office. That?s what I call professionalism, delightful and proficient delivery of stellar customer service. Well done Berhane.
October 2023 by Reinaldo Furegato
If a pen drops on the floor ... they close the store for days without any estimated time of reopening it.Unbelievable!I have to pick up an important item that was delivered there and I simply can't get it.
September 2023 by J Y
Overall a decent post office! Currently there are 3 self serve machines and the attendant also takes returns on the side so you don't have to line up to go to a desk which is much nicer. Staff are good though seem a bit understaffed. I have to call out Berhane who is always friendly and happy to help!
July 2023 by M G
Jacob was absolutely superb. Balancing two customers at self-service, he assured me a speedy service. He collected my parcel swiftly, and with a flash of my ID, I was soon on my way. From start to finish, under 3 minutes. His soft spoken charm added a warmth to the efficient exchange. Deeply grateful for his help, it was exemplary service.
July 2023 by Harish I
Very helpful postal service, young black gentleman provided me guidance on what to do with my application and posting. Nice service with a smile.
July 2023 by Alena Lehocka
The worse costumer experience ever the staff are rude unprofessional useless. I will never go there again. There is a people out there who would like to have your job how about that ?
May 2023 by Callum Hopkirk
This post office doesn?t deserve 1 star!It?s extremely slow, totally inefficient and has a rude old guy on the parcel self service! (The other reviews clearly outline the same waste of space)6 weeks ago I waited in a cue of 35 people for almost an hour!!. I finally weighed/paid for a parcel to be sent to Austria. After a few weeks of chasing, it had been sent to Australia!! - regardless of being clearly labeled Austria!When chasing Royal Mail you get no constructive response, no help and automated BS robot messages.When trying to claim I?ve been offered a maximum of £50 when my track/trace & sign receipt clearly states £250 as per the items that are now lost in Australia. WTAF!!This service is completely broken & and incompetent! Massive letdown of a post office - Avoid at all costs?
April 2023 by Jordan Thomas
Great customer service today. Looks scary from outside but they?re pretty quick in the face of long queues. A staff member saw me in the queue with a parcel and was able to help me on a self serve machine, so I was done in 5 mins.
March 2023 by Massimiliano Ricci
Really good customer service, Mike gave me wrapping paper, tape, and extra grey bags to ensure my package was safe to be delivered! Thank you
February 2023 by Princess Nicks
17:28 and they refused entry for a drop off. A member of staff told the what seemed to be a manger in his suit that she?s still got time and he locked the door. I?ve never experienced this and I?ve had to stop going to this post office due to the unprofessional attitude most staff have. Pointless having opening hours.
January 2023 by N Mat
Completely unprofessional, like in most post offices.I went to return a parcel today during a work break. There was a long queue at the main desks. On the other hand, the man standing next to the automated machines who is normally able to scan QR codes for you, was engaged in a personal conversation with a woman, who was not waiting for any operation to be carried on her behalf. They were just standing there, chatting. The man saw me arrive and wait next to them, and actively ignored me. After waiting 5mn, I said "I am so sorry to interrupt you, do you do the QR codes here or do I have to wait in the main line?" The man answered "No it's fine, I can do it but..." he was litarelly about to tell me that he would do it after finishing his conversation! lol. Fortunately, the old woman with whom he was chatting, although impolite herself, got embarassed and left. I personally don't care that some people don't want to work, but I get very annoyed when they interrupt my workday because of their malpractice. If I had not done this little trick, playing it naive, he would have never helped me, and would have continued chatting for the next half hour. He took advantage of the fact that I was for the first 5mn the only client waiting on him.Another time when I was there, everyone was queuing in the same gigantic line including the people who wanted to use the financial services. A lady suddenly arrived, passed in front of everyone and went to what seemed to be the financial services desk, although the lady behind the counter was actually doing both normal posting services and financial services. I had seen several people in front of me in the queue waiting for their turn to use the financial services so I asked "is everyone behind me happy for this lady to go in front of us all?". She responded that she was entitled to do that because she wanted to use the financial services. The lady behind the counter, who had spent the last half hour doing both normal posting services and financial services, with stricly no one cutting the line for financial services, said nothing. The people in the line smiled at me, raised eyebrows and let her cut the line.
