December 2023 by Reza Izadi
Great place to see a variety of products on display.Naturally upon agreeing a date, Carpetright sends one of their ?surveyors? to the property for accurate measurements.Carpetright then wittingly SUBCONTRACTS the fitting of their products to independent fitters. These are professional third-party operatives. This is the best set-up to dodge any future liabilities for any miscalculations or misjudgements of subfloor (despite you pointing anything out to the surveyor) that would inevitably arise when there are two chefs.This cost us just under £500 EXTRA, which we had to sort out ourselves in one day, before Carpetright?s independent fitter would come back to carry out the work.Our unfortunate experience was in October 2023 at the CLAPHAM COMMON branch, and at no point did the BRANCH MANAGER show face or contact us. We would have surely got more interaction from a Chatbot.Before the authenticity of our experience is questioned by Carpetright, I shall share my Case number: CAS-238389-F7F8N9.
October 2023 by Ron Boland
Really great service from Nathan in the Clapham Common store. He couldn?t have been more helpful and even bettered the advertised price of the rug that I ended up buying. Very pleased! Thank you
October 2023 by Jodie Davies
Nathan was excellent and met all my needs in a professional and friendly manner, very happy customer ?
September 2023 by M S
Sales team are slick and professional. That cannot be said of the carpet fitters. They were in and out of my property in the blink of an eye, never cleaned up after themselves, left some door impossible to open and one of them said, we get paid a pittance for laying carpet I need to get out of here as quickly as possible. Oh and did I mention they damaged all the skirting boards..
August 2023 by RWK -London
I specifically came back to the Clapham store and Chelsey having used Carpetright and her regularly before. Whilst the property to be fully refurbished with carpet, vinyl and laminate is in Brighton, I knew she would deal with my order correctly, professionally and efficiently and transfer the requests over to the local branch in Hove. I wasn?t disappointed.She once again has delivered a first class service aided by Nathan who assisted in the complex stair measures and Anca who has forwarded all my messages and provided speedy responses A great team in the Clapham branch and they are a pleasure to deal with. They always provide great value for money and brilliant service.
August 2023 by Evie Coplan
Absolutely awful service and incompetent staff. My fitter rang me the morning of my fitting to tell me the store ?forgot? to add my living room carpet. No one could explain why this happened, neither did they seem to care. I would not recommend Carpetright to anyone.
August 2023 by Charlotte Bergman
We had a fab experience, Anca and her team made our journey so smooth, quick reply and helping with any issues that occurred.The fitters are a third party company and we had Edwardo and his team and they were fab. Quick and professional. They did a great job and the carpets looking amazing.Would recommend.Thanks
August 2023 by Josie Olliffe
I have always got my carpets with Carpet Right and have never had any problems. I have always had great customer service a have always been so happy with my all round experience which is why I have always returned. However after going back to the Carpet Right at Clapham Common I can honestly say I have never been so disappointed before with any retailer I have used. The customer service was awful and that was with the manager Anka. I honestly felt that she did not really want my custom and felt she was not interested in securing a big order from myself and my daughter. I am still waiting for a call I was promised from her this morning to give me a quote on Carpet for hall, stairs and landings!! I will never use Carpet Right again and will make sure my friends and family also never use them agai. I am going to take my custom elsewhere. And hopefully feel valued as a customer.
August 2023 by marcus
I came into the shop looking for a new carpet and I am very pleased with the customer service Anka provided. She was very welcoming and helpful! I wasn?t sure what I wanted exactly, but Anka helped me find the right one.
August 2023 by Lazar Stankov
Strongly recommend Carpetright Clapham Common London for all your carpet needs.Upon arriving I was greeted by the Manager of the store Anca.She was extremely friendly and helpful.Anca met my needs by professionally explaining and showing me all the products and what will best suit me in my flat.She explained the whole process with great customer services and made my visit to the store very pleasant.The store itself was very well organised and clean.Strongly recommendWell done
July 2023 by Yasmin Green
Terrible service, I was advised on the wrong flooring for hallway. Their contractor could not lay down the flooring and was supposed to call me back with new flooring options. No communication. I was then on phone to Fedrick from their Clapham Store team for over 2 hours, explaining that my hallway will not be fitted at all.The Carpetright team at Clapham then expected me to pay £394 for the price of fitting despite the contractor not laying down hallway, they also charged an extra £100 to ?shave down my doors? for carpet to be laid. I had to come into store to speak with Asiedu - to advise there?s no way I will pay for a service I have not received.The team was extremely rude and their pricing is completely inconsistent. I ended up cancelling the hallway and getting that refunded with a lot of arguing!! I am extremely unhappy with the overall service. I wish that I could not of gone to Carpetright in the first place save your money and go to a local store!!!!
July 2023 by Sam Hussein
The prices in this store are a complete rip-off. 1600 pounds??? for a small flat. I got a better quality carpet for 5 times cheaper in a local independent store than what they quoted me. The door bars are also extortionate price. Avoid and save your money.
July 2023 by Adina Daliu
I went to the shop looking for carpets for my house.After getting in many shops, I finally found Carpetright in Clapham.It was a nice experience. Beautiful shop, very helpful staff.I met Anca, it was a pleasure to listen to her speaking about carpets. Nice and polite.Thank you, Anca! I made a great choice!
June 2023 by Creatza Criss
They are the best. 100%Amazing staff, always willing to help.
June 2023 by Teodora Grigorie
Amazing service and products. The manager is really friendly and willing to help. Great job !!