December 2023 by Lidia Cina
Nice people but very disorganised. I dread collecting prescriptions from them. I have been a customer for some time now but almost every time we have to go through the same ritual: first they look for my name frantically in a container with prescriptions, then they start rummaging every single drawer for already bagged medications. Then they start asking if I have already collected my medications. Eventually they find my medications nicely packed in one of the drawers that they had already checked.
October 2023 by Vaidehi Bhatt
Good experience, friendly people, beautiful atmosphere.... very helpful everytime I visit
August 2023 by Catherine Z
Greedy and dishonest. I have been with this pharmacy for years. But since the young man took over it i have to say that the ataff has no integrity. They charged me for HRT, and failed to inform me that I am entitled almost to get it free with a government certificate. My new pharmacy informed me that I should bot be charged full price for my HRT. I asked a couple friends and they were well surprised that the west London Pharmacy was charging me for this medication.
August 2023 by Kat Zur
Greedy and dishonest. I have been with this pharmacy for years. But since the young man took over it i have to say that the ataff has no integrity. They charged me for HRT, and failed to inform me that I am entitled almost to get it free with a government certificate. My new pharmacy informed me that I should bot be charged full price for my HRT. I asked a couple friends and they were well surprised that the west London Pharmacy was charging me for this medication.
June 2023 by Fatima Mohammed
I just went to get vitamin D shot with confirmed email.. When i went there I was given B12 shot.. I informed them why was I given vitamin B12 they said we thought it was B12 u asked for. I said no I said I have appointment for vitamin D shot than she said oh I don't see any record on my calendar than I showed confirmed email from them date,time and type of vitamin shot.. I paid for their mistake and carelessness they didnt even apologise for their mistake.. I even told her u shouldn't charge me for your mistake, not even an apology from them.. My advice any customer next time goes to this pharmacy for vitamin shots be carefully confirmed it loudly in the counter even confirmed email from them doesn't work they don't recognise or acknowledge it.. Shame they charge u for their mistake.I m am for sure not going back to them again.
March 2023 by Clayton Hickman
Really brilliant pharmacy with superb staff and can?t do enough to help. A world away from the uncaring attitude of the big high street chenists.
March 2023 by Hooriya Nadeem
Really great service and results for a test came faster than expected!
February 2023 by payal patel
I visit west London pharmacy store .I meet pharmacist there. he is polite,co operative ,good customer facing skill .Hope so I visit again
January 2023 by Bouali Nora
Booked a PCR same day fit to fly test at west London pharmacy in Chiswick,got my result after only 5 hours and that was thanks to Farouk.Thank you Farouk!Excellent service at the pharmacy.
October 2022 by Jolanta Glaser
Farouk deserves 10 stars, not just five. He couldn?t be more helpful. He really goes out of his way to be of service, and nothing is too much trouble for him. Truly impressive.
September 2022 by Maia Bulbul
Open on Boxing Day and saved our new year trip when we found out we needed a Fit to Fly last minute. When the test result came late, Farouk responded to chat super quickly and got it sorted just in time! Highly recommend.
September 2022 by Kieran Ryan
I had an issue with my PCR test - some problem at the Lab - and my results were not released to me. Farouk at WLP took full ownership of the situation and ensured that I had a rapid test done and he called me throughout the process with updates until I got my fit-to-travel negative result later that evening. Excellent customer service - especially with so many people looking to get tested etc...
September 2022 by Rebecca Hartshorn
Amazing service from Farouk!Friendly, quick and efficient. Last minute fit to fly antigen test.Highly recommend and will use, ALWAYS.Staff at West London Pharmacy are knowledgeable and extremely helpful.
August 2022 by Katja xxx
The ladies behind the counter are very sweet. Had appointment with Ali for ear wax removal. I mentioned I suffer from Anxiety. The ear wax removal was very painful, he mentioned to me scary stuff like ?last time when I did the ear wax removal I had to call an ambulance and sent the guy straight to the hospital when I did the ear wax removal?. WHY would you even mention this to a person with anxiety?I can only advise everyone to use first the ear drops/olive oil and hope it works.I got scarred for life as it was so painful and I lost all trust in Ali because he was constantly saying ?it doesn?t hurt? when it obviously did.He gave me a follow up appointment for free but I cancelled it.Update in reply to the owner's reply: I used eardrops/olive oil for 2 weeks prior to my appointment. I mentioned it to Ali. recollections may vary ;-)
July 2022 by Mark James
Extremely helpful, caring, kind, above and beyond, a credit to the Pharmacy, amazing knowledge and experience, the only pharmacy in chiswick that is worth visiting. You will be greeted with warm and kindness
