December 2023 by Isabel Augusto
I would like to recognise the staff and service they provided for me at the Chiswick branch. Specially Florence. Amazing lady, very friendly and helpful.
November 2023 by Aidan Mccabe
I usually find getting a new pair of glasses stressful as I can never find anything that suits me but not this time. Hanna the store manager was brilliant in helping choose frames that for once suit me that I ended up buying 3 pairs. Thank you Hanna for making my visit a great experience
November 2023 by hwer ewqewee
Ideally - I would not even give them one star but have been forced to do so.I ordered six pairs of glasses - they failed to order two pairs of glasses - provided no explanation as to why they were not ordered - but were very efficient in taking payment for all six pairs.I will now have to wait over six weeks for the new pair - from the time when I originally ordered them. With no reason or explanation.Avoid at all cost - please be warned.
November 2023 by Jonathan
Anton is a legend. Always helpful and friendly, also really knowledgeable and top notch customer service. Highly recommend this branch and if you are in, ask for Anton - you will be well taken care of.
October 2023 by Karolina Kwiatkowska
Great service and very helpful staff. Fixed my glasses in seconds where 2 other branches were just trying to sell me new frames without even attempting the fix. Thank you!
October 2023 by Sim P
Amazing service as always! Best place to visit on Chiswick High Rd. The team are always warm and attentive on every visit.
October 2023 by David Lampkowski
I have only ever used 'boutique' style, over-priced opticians in the past and have never been entirely satisfied with my vision when wearing the glasses supplied. Visiting this store was my first Specsavers experience. The eye test was more comprehensive than those that I have paid much more for elsewhere, with discussion about my medical history and even providing a letter for my GP without my prompting. I ordered varifocals, long range, reading and polarizing lenses, all are brilliant compared to the much more expensive products I have had in the past. The customer service is super effecient, professional and friendly.
October 2023 by Holly Lamb
They have sent my contact lenses to the wrong address twice now despite the default address on my account being my new address. This has wasted me upwards of 140 pounds. Just not good enough!
August 2023 by Sally Beaumont
The optician was very nice at Specsavers Chiswick, although I didn?t catch her name, and Chelsea was so helpful while I dithered choosing my glasses, she was delightful. Would highly recommend her. Thank you Chelsea for your fabulous customer service!
August 2023 by Alistair Guy
Really attentive service, as always with every branch I might add and very pleased and professional to help, thanks, see you again soon!
July 2023 by Goga Markovic
I had to amend my review from the good one to one star and honestly, if I could put zero, I would do this. I have been this store customer for years and I was very happy with them. Today I had my my check up with them and because I was stuck in traffic, I called them to let them know that I could be about 10 min late. The female person on the other side kept telling me that if I am late more than 10 min. we have to reschedule. I traveled more than 1 hour to get there and I tried to explain that I am not sure if it?s going to be 10 or 13min and I am not going to go there if she keeps saying the same thing - and I know they don?t close before 6pm.I have then added that I could have booked this next to my place and not to travel so long just to come and see them. She kept repeating like a parrot and I felt really that she does care and doesn?t know what is a good customer service and I told her I really don?t want to come there any more after all this.I was appalled with with this attitude and chocked .Also, they have a system now they message you so many times and then call you, it?s disturbing. Feels too much and too aggressive.I will never come to this place any more. If their customer service is gone down to this level, I will take my money somewhere where are I welcome.
July 2023 by John Curtis
Always great service. One member of staff recognises me - makes it feel local and friendly. Glasses came on schedule as ordered - can't ask for more than that. People seem to like the new frames more than the old ones (who knew they didn't like old ones?).
May 2023 by Will 1
Why are they so expensive; "That's what you got last time". Scratched within a week. Asked for a replacement contact lense never came back.
May 2023 by Bert 1
Why are they so expensive; "That's what you got last time". Scratched within a week. Asked for a replacement contact lense never came back.
April 2023 by Anita Olesinska
Amazing service - very efficient and lovely people. Thank you so much for sorting us out. Best wishes. Anita.xx
