September 2022 by Harry Garstka
Very understaffed with a long and painful line
June 2022 by Eilbret
The only NatWest staff that took their time out to help.
August 2021 by Anthony
I visited my local branch of Natwest in order to request something. I am disabled and the member of staff I primarily engaged with knew I am disabled. My experience of visiting my local branch was mixed: the aforementioned member of staff was a little patronising to me and also said something to me that bothered me. The bank was also a bit noisy for me. But the aforementioned member of staff handled my request efficiently and I did not have to wait long to see her. There was also evidence that the bank was COVID-secure.
August 2021 by Tommy
Genuinely confused.For 5 days a week between 9 and 3pm your staff are "safe", very quiet...but safe...I mean empty..but safe.....however on a Saturday, when people need to use your service...they are not?Someone should tell SAGE, WHO, ONS, NHS...dont worry about covid...for 5 days its fine...just a Saturday when its a danger...Natwest said so.So the good news is, normal service can resume for all, except Saturday, so on that day have a lie in. Im being sarcastic btw.Explain how I can use your service if when the only time of the day normal people who actually work ( unlike you) can get to you, you close., How do I pay in cheque and cash and basically use the bank if you don't open?Taking advantage of covid to save money is reprehensible.
August 2021 by Adam Cassar
Their queue is so slow that it convinced me to shut my account with Nat West after more than a decade of banking with them and transfer all my business elsewhere. Develop respect for people's time.
August 2019 by Kis Mo
So, ordered foreign exchange online, ahead of time, thinking I was being efficient, only to be faced with a 45 minute queue when I get to the bank. This is ludicrous.
May 2019 by zain kazmi
Slow as can possible be. Staff fob you off on other staff who never arrive. Worst branch ever.
May 2019 by LONDON RUBBISH
6 people in the queue, only one very slow cashier, 23 minutes waiting to deposit money, automatic machine broken.
May 2019 by Will
1 staff member on counter. People waiting for ages.
May 2019 by Rupert Kemble
This place makes Chiswick post office upmarket. Itâ??s as if the staff have a work phobia.
April 2019 by otti yerbury
Saturday morning. Two clerks. Come on Natwest. Got bored after 15 minute wait and left.
April 2019 by Richard Yen
It is rectified in the best way and I could see the difference recently
November 2018 by Des
Poor customer service, fobbed off ignored then told to use a machine, if I wanted to use the machine which takes twice as long I would have done. 1st class service guys ð?? well done
October 2018 by Rose Downey Art
Staff are so nice! I'm always welcomed with a smile and have built up a relationship with all staff members! Always leave feeling satisfied and happy. The only reason I didn't give 5 stars is due to the fact there are only 2 service tills resulting in ques.
September 2018 by Stan Cross
Slow as hell. Atm Machines out of order. All!!!!
Disgraceful service