I would like to highlight out Fazia's great customer service. She was polite and kind with me and she took me through the process of setting up the metro bank application on my new phone. Definitely recommend her, she had 1st class customer service. Thank you
August 2025
I called this branch and was connected to an agent who told me that I could just walk in for a safe deposit box but when I arrived was dismissed and told to return with an appointment. I explained I drove 30+ minutes based on their wrong advice but was not supported further. If they knew anything about customer service... read full comment
June 2025
This bank used to be customer focused, but appears has lost its way and is now rule-oriented, losing sight of what the customer wants and needs. Talking to the staff at the Chiswick Branch was like talking to a stone wall as they did not want to hear feedback. For example, I was coming from out of town for a limited number... read full comment
