December 2023 by Vera Alves
I?ve been shopping at this Chiswick branch for 2 and a half years as unfortunately I like the clothes and toys and it?s the closest Jojo Maman Bebe store to me however I consistently find the staff incredibly unfriendly, rude and detached from the products they are selling, which is bizarre for a baby shop.Was there again today and it felt like I was trying to buy a yacht. Can?t work out if it?s done out of some form of bizarre pretentiousness in what is essentially a relatively cheap store or just plain rudeness and unfriendliness.Would like to add that I?m 9 months pregnant, visibly physically struggling and visited with my 2 year old. Even just a smile would be appreciated to paying customers or anyone who comes in showing an interest in the brand.Consistently rude. Will start going to Kingston instead.
September 2023 by Mine Korkulu
Chiswick branch could be the worst JoJo Maman Bébé branch. As a local resident and a new mom, I can say that when I went to exchange gifts, I encountered unhappy and attached faces. They would stare at the items they sell as if they had never seen them before and act as if you had asked for something impossible. Although I thought maybe it was just a coincidence, the same attitude every time. Strange.
September 2023 by Talha Aqueel
Sofia was a star even though I'd lost my receipt. She went above and beyond. Thank you!
September 2023 by Michael M
Freat clothing for babies
June 2023 by Mona Hamoda
Today, I went to the Chiswick store. The products are good. However, the staff were very rude. They treated me very badly. One of them stared at my baby strangely when she was sitting in her pram. I never back to this branch and I don't recommend it to anybody.
January 2023 by Francesco Romeo
For children it is perfect
September 2022 by Luis Mirabal
I like this shop. I think their products are good. However, I've had a streak of bad experiences, which makes me think it's not just coincidence; something is going wrong.First, I signed up for their mailing list and got a discount code. It didn't work, but I needed to get the product, so I purchased it and contacted their customer service to see if I could use it later. They said they were sorry it hadn't worked and asked me to redeem the discount by making a telephone order. Really? I wasn't that desperate for the discount, so I let it pass.Sometime later, my wife and I went to the Chiswick shop, and they had a bunch of signs encouraging you to buy multiple items to get discounts, and we fell for it. Later that day I thought it had been more expensive than expected, and when I checked the receipt, to my surprise, no discount had been applied.Then this last 14th of August, I bought some products on their website, and they claimed it would take 2-4 working days to arrive. It took 9 working days. If they had said it would take that long, I would've gone to the shop the next weekend or paid for the next working day delivery.I think this is unacceptable and I wouldn't recommend this shop to anyone.
August 2022 by A Bernard
Their online ordering service was terrible and didn't update when items out of stock. Only found out why it was taking so long by calling Customer Service. In the end had to go into store which didn't have all items of my original order.
May 2022 by Alix Marion
I had a wonderful experience in that shop. The staff was so kind and helpful, helped me with jeans at the beginning of my pregnancy and were of excellent advice. They then helped and fitted me for a maternity bra - being completely new at pregnancy this was most welcome and such a positive experience! They are also equipped with a loo and facilities to change your baby and invite you to use them whenever you want, especially if you happen to be on the street in dire need of one. It was like being at a friend?s home. I?m definitely going back again for anything else I?ll need for my pregnancy and future newborn!!
May 2022 by Rita Da silva
Lovely clothes ,good quality
March 2022 by Tomasz Paczuski
Nice small store, if you have a baby or you need clothes for pregnant women this is a go to place.
March 2022 by LL
Very helpful and friendly staff. Good selection of clothes and toys.
July 2021 by Mary Shanahan
I wish this shop had a bigger selection of clothes for baby boys. The online site only has a filter by ?girls? or ?unisex? and although their clothes are quality, I don?t think they cater very well for newborn baby boys. I also wanted to get him a sleep suit / baby grow with built in mittens and feet coverings to stop scratching and keep him warm but most of the suits are cut off at wrist and ankle. I also wanted more white and or blue clothes not so much grey.
January 2020 by Kate Perkins
Wonderful selection of products and a big range for a small store. All staff have been fantastic whenever I've visited
September 2019 by Gwen Brewer
Very helpful staff. I sometimes use their baby changing facilities or if I have to breastfeed. The staff in any store are always accommodating. Iâ??ve found some absolute gems in here and their loyalty card scheme is worth signing up to.
