March 2024 by Andrew Wright
Cancelled my membership because this gym is falling apart.They take a premium membership fee and don't spend money on maintenance.The door falling off a locker was the last straw.It needs a massive refresh.Would recommend elsewhere until they have refurbished it.
March 2024 by Richard Gower
I've had a 7 day trial here and I really wanted to be pleased because the location is perfect for me, along with the ability to occasionally use another Nuffield gym when away on work.Staff were friendly enough.Clearly having no jacuzzi for cost cutting is disappointing. This company policy needs to be reviewed as it is a premium health centre, not a budget one.The much larger problem is that the building itself and equipment has not been maintained. Several pieces of equipment out of order. Generally things are falling apart. The site itself needs to close for a few months and undergo a major refurbishment. Once the refurbishment is complete, the price can be justified. I really wish they do invest and I'll be back for the long term.
March 2024 by Aswani Pillai
- No AC throughout- Dodgy/ shoddy WiFi and areas do not receive mobile data- Water fountain out of use for over a year- Most out of order machines have been for a year- machines are dated Y2K feel- Matted free weights area is small and now they do classes there so effectively you can?t access it 80% of the time- most reception lockers are out of orderNot great all around
February 2024 by Y C
We had a day pass there to use their swimming pool and spa facilities. It was okay, not everything was working but it was clean and not too busy. We could find a spot to park the car.
February 2024 by Tony Kendall
I have been a member of Nuffield Chislehurst for over 10 years. Over this period the gym has gone rapidly downhill. Most of the equipment is in a state of disrepair. Temporarily Out Of Order labels can stay on equipment for years. The changing rooms are shoddy with many lockers broken and showers are dingy and needing replacement. The staff, while mainly pleasant, are ineffectual and do nothing to resolve simple issues, such as tightening seats on bikes etc.I am struggling to give this gym a rating of 1 and have finally had enough and will not be returning!!!! Save your money, go somewhere else!!!
February 2024 by Dev Disorders
he news of the membership fee increase comes as a disappointment. While I don't mind paying extra, it has to be questioned here as to what exactly we are paying for. Looking over the recent Google (and other) reviews regarding Nuffield Chislehurst gym, it would appear I am not the only member who is finding this club increasingly not worth the fee.The equipment is really, really outdated, facilities and equipment that break are either not repaired at all or repaired with a severe delay, making planning a work out quite a challenge when half the equipment works the other half does not.There was a flood there last weekend which meant no one could access the gym, no part refund was offered for this lack of service, not even a communication by email, I consider this very poor customer service for Nuffield.There are constant issues with hot water, or rather not having any.Saunas have been put out of use in the changing rooms, probably forever.My feedback on this increase in fee, is that this is not worth it, and if this decision is not reconsidered, I will be, amongst many others, cancelling this membership.This gym is in dire need of improvement in terms of both facilities and equipment, and to increase the fees after closing many facilities so that you can save money (such as the hydro bath) without passing this saving onto the customer has been noticed by many, the audacity to increase the fee despite this, is quite simply unbelievable.I will be looking to move to a better, well equipped gym, which is shame, all other Nuffield Gyms I have been to have been excellent, this gym would barely scrape a pass.
January 2024 by George White
Place is falling apart- leaks, crumbling plaster, flooding, broken machines, boiler problems, cafe choosing cash/card only on a daily basis, locker doors missing. Membership price only goes up though
January 2024 by General Office
Staff are great. There?s a huge variety of programmes and classes. Great the fact they have a lifeguard as many clubs don?t and I e witnessed near deaths in these clubs before now.Senior management at head office I believe are out of touch. Now I don?t know anyone in the club but I?m guessing staff are trying to hang on to jobs inc manager. I?m senior management myself and I can tell this is head office stuffNo maintenanceNo jacuzzi it?s now boarded up (worst thing ever this club did)Old decorOld equipmentLow staff moraleFrequent break downs in showers heating and hot waterSaunas out of actionInadequate cafe facilitiesOver subscribed classes.Inadequate maintenanceLack of cleaning staffMould everywhereDated broken changing rooms.Head office senior management. Fingers out improve facilities charge £15-20 a month per member more keep quality members bring back quality facilities like jacuzzi.Otherwise sell it off to someone who will make it a great club again with beauty treatments proper spa facilities etc.It?s currently like the council swimming bathsBeen a member 4 years it?s going downhill
January 2024 by Tracy Bunting
The joint pain programme is amazing, it really has helped with my pain, mobility and self belief. I've always found the gym extremely clean and tidy, the disabled accessible toilet has been fixed and made very nice. The staff are totally amazing people, every single one of them has been friendly, happy to help and so supportive of my fitness journey. The reception staff remember you and always have a smile. I've heard some members speaking to staff like dirt, there's no need to talk down to people just because you may have a bit of money, it doesn't make you entitled to be rude! The classes are varied and take all levels, you can even do them sitting in a chair. Thank you Nuffield.
January 2024 by Laidley5233
Worst gym I have been to.I think the Nuffield Health chain is actually great but this particular gym and the management team are really bad.Not only was my locker broken into on their premises and all my stuff stolen, the gym and staff did absolutely nothing to assist.The gym is also falling apart and needs severe maintenance.For those looking for a gym with a sauna, steam room, good management and reassurance that your belongings are safe do not join this particular Nuffield health gym or pay more to go to a David Lloyd.Worst gym experience I have ever had and most stressful too. The best thing I did was leave this gym
January 2024 by Naveed Ghaffar
Great location and it could be an A* gym but Nuffield management has led to a consistent decline in service since they took over from Virgin Active a few years ago. For example: removal of important features such as:(1) Closing at 10pm where under Virgin it had been 10.30pm.(2) 'Temporarily' closing the jacuzzi which became permanent.(3) Closure of the changing room sauna - which going by the track record will also become permanent!(4) Poolside feature showers regularly not working - and the cold shower has been out of service for months - most likely another permanent feature!(5) I've heard from other members that children have to pay extra to use the pool under their parents membership
November 2023 by Sam Parkin
Amazing service and welcome by Emily the receptionist. Went above and beyond to make me feel welcome.
October 2023 by Carol Lawrence
Lovely facilities, great pool, sauna, steam room and really nice knowledgeable staff!
October 2023 by Kam Y
This place has slowly gone down hill, they have gotten some new staff who are friendly and still some bad ones the lady at the front I think her name is Tara is not helpful. I would say have a look at other gyms with better equipment and service.
September 2023 by Oliver Cox
Same gym as it was 10 years ago which has been rundown, all the facilities are old and very basic to today's equipment. Everything you use or touch falls apart. In the locker room a toilet is always broke, multiple showers not working, all the showers are dirty and mouldy, I used a water fountain and it fell off the wall. Out of 4 water fountains in the gym one is working with warm water. The gym has very basic equipment, a £20 month gym has better facilities. The gym staff when training leave equipment everywhere, great etiquette set.I joined back to this gym for the jacuzzi pool, which has been shutdown so they can save money and you dont, I was not told this when signing back up. Overall if you want your pants pull down for £100 month this is the gym you. I went in today for a swim, the pool was closed, a toilet broken, two sinks out of use 3 water fountains broke, no Aircon a cheap fan instead and a sauna. Joke of a club.