November 2023 by loui w
Came in to buy some work trousers which I struggle to buy in other places because of sizes. I Was abit worried that I wouldn?t receive the help I needed because of other screwfix branches I?ve been to haven?t been helpful but a lovely employee Kira was very helpful. It Took Kira only 5 minutes to find the right fit normally takes me about a hour. Just a big thankyou to Kira for her paitence and helping me out.
September 2023 by Bruno Zukovskis
Only criticism here is the long wait to be seen but I guess I was just maybe unlucky as it was a busy time although there seemed to be a lot of staff not serving or helping. But when we did get service the sales person was helpful and got us the right item needed so a good conclusion.
May 2022 by Lily Smith
Good customer service I ordered something and went to pick it up.
December 2021 by Joel Becker
Just queued to purchase a couple of items and the woman serving was extremely rude, refusing to serve me as I was in the wrong queue. Worst screwfix I?ve been to
October 2021 by Dave Coles
Good fast service... needed a ladder en route to a job. In stock, well priced..
September 2021 by M R
Easy to find and free customer parking. Store Hours also suitable for late shopping or pickup after work. I book my click & collect and always save time. Staff is efficient and very helpful.
September 2021 by Mshell Henry
The young woman who assisted me was patient with my remembering, 'one more thing...'. I always find staff helpful and I've always been fortunate that the items I need are always in stock.
August 2021 by Vincent Blackwood
Good parking spaces and easy to find. It was my first experience in Screwfix. The friendly youthful staff made it very welcoming for me and helped me to order products. Top job from them.THE ONLY NEGATIVE was the manager, who was very rude in the way he spoke to his staff, while they were collecting my order. It was not nice to see that hence rating it a 4/5
August 2021 by M R Akhtar (Raja)
Easy to find and free customer parking. Store Hours also suitable for late shopping or pickup after work. I book my click & collect and always save time. Staff is efficient and very helpful.
August 2021 by Runa runa.folkes
I always feel like I'm being served in a local shop. Today I went and my click and collect order had gone badly wrong and not arrived and I had received no notification which was disappointing. The deputy manager was super apologetic and offered customer service that I honestly struggle to find anyone even in higher end retail. Oh and the staff are always will to help and get stuff for you to check.
August 2021 by Paul Burden
Normally I am really happy with Screwfix, but today they really upset me. I had ordered and paid for a DeWalt drill on click and collect. I had had confirmation that it was ready collect only it wasn't! Not only did they not have it but they couldn't get one! Really irritating.
August 2021 by ISABEL CRUZ COTA
Some screwfix don't always have the item that you want and need and paid for and leaves you to go on a mission to get to another screwfix miles away so be aware specially if you buy online ... not a very good customer service really
May 2021 by Sheila Gungaphul
Staff very helpful. As I was not that knowledgeable of what I was trying to buy, he went out of his way to help. Even ask a qualified tradesman, who happened to be in the store, for his opinion.
March 2021 by Haz Hassan
Paid for order, was then told part of the order was out of stock, couldn't get a refund, had to go to another branch, pay again for the missing parts then wait 12 hours to get a refund from head office. Absolutely disgusting service, will only go back there if im desperate.
September 2019 by Steve Osborne
Always good service always good prices
