March 2024 by MORGZY OFFICIAL
Terrible service shop should be open from 6am as it states on the door and online but manager turns up late everyday sometimes 6.30am and shop still closed , food is terrible and left out of date ? do not use this shop
February 2024 by Amanda Beale
Lovely little shop. Staff are very polite and helpful.
September 2023 by Seaside554875
Great cocktails made with much love from Joa^O Paulo . The special Negroni was to die for . The hotel lobby has a secret door that reveals a very fimly lit seductive bar with cool leather seating where they serve the most delicious cocktails
September 2023 by Ko-ichi8
We enjoyed good food and excellent service at the St. Martin's Lane restaurant, just around the corner from the National Gallery. The ravioli and lobster were especially good. Thank you Juliana, Erico, Joachim, and Kyle for the good conversation.
September 2023 by Journey602235
We loved the hotel and everyone was excellent. We had Monika as our server for breakfast and she was excellent. The bellman/porter showed us all of the unique features of our room and how to access service. The reception area was very modern and upscale. I would definitely stay here again.
September 2023 by emilh379
I have visited this hotel before during a business trip. This time we went with our family. I loved it in both cases. Great location, everywhere we walked, quiet during day, rush during the night. Hotel has great room with great view and beautiful breakfast. One cannot miss the omelette ;)
September 2023 by cindycP3396PQ
I really commend the hotel staff for their customer centric focus. I took a friend there to go see the cocktail lounge design and the bar was not open yet? however ?Patrick? who was part of the st martins hotel front of house staff graciously agreed to let us go in and see the blind spot anyway. He also took us to their lounge and showed us all of the design features and explained each piece of art and design for us. He really went above and beyond. When we where having drinks on the terrace, we received further fantastic friendly service from ?Juliana? . Thank you both for making us feel so welcome
September 2023 by lonas2021
Super comfy bed and great hospitality! Jemma was the best!!!! That girl deserves a raise. She was on top of everything and so accommodating. It was my BFs bday and she sent us a welcome gift! The location is perfect and so close to the areas you want to visit. The tube is also very close (less than 3 minute walk) and makes it easy to get everywhere else. You are also so close to Piccadilly Circus, China Town, and Trafalgar Square. Less than 10 minute walk.
September 2023 by Guide13488876640
Firstly thank you to the front desk team, gorgeous studio room over looking Trafalgar Square immaculately clean well laid out. Big shout out to C Leverson for looking after us in the downstairs bar. The breakfast and options were perfect, so nice to be from an buffet! Can?t wait to get back.
September 2023 by kjjmmc
Very nice hotel with great Serbians location. Excellent customer service. Very clean. Super comfortable bed with lovely bathroom. Nice coffee shop adjacent to hotel where Tetiana provided great service.
September 2023 by Alessia D
Went for a friends birthday, the bar staff were super friendly and accommodating. They spruced up a basic birthday cake I had bought and even provided their own mini dessert afterwards. The cocktails are fab, standard London prices for a boujee place so it was good value tbh. Music is quite loud if you?re into that and nice dark ambience. Romantic vibes & live dj from 21:00. Good atmosphere. João was our waiter, he is really friendly, smiley and service was great.
September 2023 by gerrybU7051JC
From the minute you enter the entire staff make you feel like a personal friend. The hotel has all the top notch amenities you could want in a perfect location for sights, shopping and theatre. I always look forward to returning!
July 2023 by Nico
Couldnt agree more with other 1 star reviews, extremly rude and terrible attitude member of staff (or the owner?) - a man maybe in his 50s who does not understand what customer service is, they way he spoke to me through out was completly unacceptable. He asked me a question three times (in a tone like you would having a go on a child) then realize it was himself who made a wrong assumption but not a word of apology.Dont bother come in here for anything as it will ruin your day.
February 2023 by Vicky Parsons
Obviously by reading previous reviews something has changed, because the service is excellent, deliver papers on time 7 days a week, even through bad weather and often open earlier than stated hours, a great service, friendly and helpful. Many thanks
August 2022 by Miltiadis Karavasilis
Sold me a packet of McCoys Salt & Malt Vinegar that had been opened & taped back up with regular sticky tape.Update:I contacted Martins as per their comment within 15 mins of their posting of it. I am still waiting on a reply
