February 2024 by Mike London
Just wasted £100 ...could have had a really good meal for 4 at that price. Food was not up to scratch the price. All very cheap food bland and for a buffet dinner absolutely rubbish selection .I should have realised when I see how busy the carpark and hotel is and how empty the restaurant was. If you want people to eat here serve good food ! Especially for what you charge ! The only good thing I can say is the staff member working tonight there was a few sorry I didn't catch he's name ( brown hair white guy a little stocky and a few tattoos) was absolutely brilliant with the kids absolutely brilliant staff member he went above and beyond and the children loved him...come on Chessington be like your staff!! do better ! Because without staff like that I would have gave a full zero
January 2024 by Melanie Pattenden
Waited over an hour and a quarter with two small children and no food arrived. No updates, nothing from the staff. We had to chase our drinks as only some turned up but not all, in the end we cancelled our food order and left to find something nearby. Chessington doesn't open the other restaurant and forces everyone into this one when it can't cope. Really put us off going back ever again and ruined a good day out.
December 2023 by Jamie Lee Logue
Wow..one of our worst dining experiences to date...unfortunately everything from service, food, quality, atmosphere and price was all bad..£100 for a meal and wish we just ordered a dominos to the hotel..not the nest first impression. Staff training needs an improvement.
October 2023 by Marc M.
Staff were very friendly and attentive. They accommodated our requests to combine to separate tables we had booked for our party of 8. And they volunteered and made a special effort to arrange a dessert and candles for my son?s birthday, the waitress was very professional. The food was ok on average and quite tasty. The short rib was very nice ???? but a little expensive for what it is. Kids meals are pricey at £4-5 per course and no meal deal.
October 2023 by Ad Sloane
Staff were incredible, very friendly and welcoming.Their Margherita pizza was the best pizza I've ever eaten I am blown away. The restaurant was spotless and food came out very quickly.They even all came out to wish my son a happy birthday and sung to him.This is a MUST restaurant for anyone who is coming to Chessington.A massive thank you to all the staff and all the cooks for creating an amazing meal and experience for me and my family.
October 2023 by James Daniel
Well, the staff were cheery enough. That?s it. I saw that Guinness was £4 a pint, ordered one and then found it was £7.95. They had ALL the pricelists printed incorrectly. I paid it as it?d been a very long day.Decided to order the steak and ale pie. This arrived within 4 minutes but in a cardboard takeout tray, without cutlery. I asked if it could be plated as I was dining in (I wasn?t asked if I wasn?t, and had already ordered a Guinness). I was presented with a cold plate and cutlery, I?m not that picky but I?ve never been asked to plate my own dinner in a restaurant.Complained to front desk who said he?d talk to the manager. £20 + light, left the microwave pie and Guinness and ordered a takeaway. At least I know that comes in a tray.Just to update, the restaurant manager was a lovely chap and I did get a full refund and he promised to retain the staff. The future reviews will tell the story. For this reason I upgraded a star to 2
October 2023 by Elizabeth Foord
Despite all the bad reviews we were already booked in there and the hotel and I thought it couldn?t be all bad. Well I was wrong. Started out good with nachos and drinks. Then my husbands food came. Ordered another round of drinks. Waited for a bit still nothing. Finally asked where the rest of our order was. He was finished they said the ready was coming. 15 minutes later kids food came out. Daughter couldn?t eat the burger said it wasn?t nice. My food had still not arrived. At this rate we were all ready to go. No second round of drinks still no dinner for me. By the time it came it was so late 1 and a half hours after we arrived. BBQ chicken pizza with uncooked red onions. Was inedible. Please AVOID. We did not ask for a single thing just paid. Was a bit disappointed that even after the complaint they said nothing. Worst meal ever for £80
October 2023 by John Smith
My food was average, but my partner left most of hers as it was tough and tasteless. Serving staff were poorly trained and amateurish. On paying our bill, neither the server or her manager were able to provide me with a printed receipt for my credit card transaction. They obviously make no effort because they know they have a captive audience. Very poor experience generally given that it wasn't cheap either.
October 2023 by Riaz K
Lots of reviews trashing this place but get real- it?s a resort hotel restaurant - food was ok/service was fine/ drinks were fine. Don?t come expecting fine dining and you?ll be fine too.
October 2023 by Mark W.
Service is slow. food is average .
October 2023 by Katie R
We visited the restaurant while staying at the hotel for my sons 13th birthday. When booking we said it was my sons 13th and if they could do anything to make it special we would be so grateful. Sadly there was no recognition. Most of the waiting staff were uninterest pretty much throwing our plates of food at us. Food was OK but all very expensive for what it is. We were also booked for breakfast the next morning, when we arrived we were told there was no record of our booking and I was told I was at the wrong restaurant, after going away to find my booking confirmation in my emails the same staff member simple said OK sit over there, no apology just really dismissive. Generally a really disappointing experience. I do want to point out the one fantastic staff member, one of the waiters Prinson. He took the time to chat to us and even shook my sons hand when we said it was his birthday, a small gesture that really made the difference. If any management read this please do recognise this lovely staff member.
September 2023 by Laura H.
Food over cooked Premier Inn much better Floor very sticky
September 2023 by Ruth H.
It is a fun place to go with kids and pretty reasonable. It?s a self serve carvery & there was plenty of options of different meats to choose from in plentiful supply. There are drinks fountains for which you pay extra. Quite a lots of the desert options had run out before we got to them, I think we booked quite late in the sitting at 745pm.
September 2023 by Harrison A.
As you would expect from a resort run restaurant the food is way over priced but it was at least of good quality. The food is clearly pre prepared as we had our food within 5 minutes of ordering. My food was hot to the touch but my wife's was warm and could have been hotter. Service wise I think the team need to improve. When we arrived the server didn't as if we had any allergies (which) we did and therefore did not offer the allergen menu, and did not offer any colouring to our child as other tables were offered. Then when sat we were overlooked by no less than 5 different members of staff, waiting for someone to take our order. In the end we had to grab someone's attention. All small things in themselves but when put together make the experience a but lacklustre, especially when combined with the expensive food.
September 2023 by Stephen R.
Weve been here several times now food has been good . service really fast last night. Everything was hot and plenty of it
