May 2023 by MJW
I think the employees make a huge difference and they?re really helpful, polite and work hard at Chessington. If they don?t have it, they will order it for the next day. They don?t give you any hassle when returning items whether ordered by mistake or faulty. I can?t praise them enough. Great team and management.However, I went to the Screwfix in Kingston during lockdown and they were the complete opposite. I will never go there again and actively avoid it. Rude service and they gave my paint away to the wrong person and gave me theirs by mistake. No apology and complete attitude. I had to drive to the other customer?s house and swap it over for them. Worst service I have ever received mainly because of the staff. The manager was some emo-looking plonker in his 30s/40s and was confrontational. Please avoid.
March 2023 by Zeshan Uddin
Better to order online then simply go and collect your items. Always shop around.
March 2022 by Tony Currie
Helpful staff. Good range
December 2021 by PHILIP Ainsworth
This visit was much improved on my last,Hand sanitizer working, staff smiling.Pretty good, a little waiting around hence 4 not 5 other than that, very good.
August 2021 by joe worth
Returned some not needed items full refund very pleasant staff. Well done Screwfix
August 2021 by H
4/6 of the items the website said was in stock- was out of stock. The guy on the till gave me incorrect information that my order would be ready to collect by today before payment - i paid on Sunday in store. Two minutes later when I got to the collection point I was told my order would take a few days to be ready for collection and one item was out of stock. I was then told i could not get a refund unless I called up a different number. A bit of a joke really. The Wandsworth store never gives me these issues.
August 2021 by David Clark-Bell
Thus felt like it was a convenient location but upon arrival there is absolutely no space for parking so it made it difficult to pick up orders here if you have to drive out of your way to reach your Screwfix then try another one with better facilities
August 2021 by Cedric Murathout
As soon as I receive the Offers catalogue, I go to the shop and for example the safery shoes Dr Martens were not available. So a trip there for nothing. False advertising....
May 2021 by Yvette Evans
Reserved stock, text me when it was ready which was not long at all, and was able to collect safely. Staff were on hand and helping everyone keeping distance. Couldn't be happier
March 2021 by Mel Tudehope
They've got this C6 down pats. Efficient. Orderly queue outside and you give the last 4 numbers of your order and it's brought to a table for you. It means the business is trading well and keeping its employees working. Brilliantly quick and easy click and collect ordering. Well done
March 2021 by Kevin Dixon
I usually pay cash in store but have had to order click&collect due to Covid 19 but its not an issue as they have a good system at the store. Five people in front of me in the queue but only had to wait A few minutes. In fact its quicker then.going in the store, ordering, paying cash & waiting as Used to.
March 2021 by Bence Hajdu
For the moment it's only click and collect.You can get your stuff, when the text came through that it is ready. I did my purchase in the carpark, and text arrived within a few minutes. Then they have a unidirectional entry system, with not more than 2 customers in the store. They kept 2m distance from at all times.It appears well organised, quick and efficient. I am a happy customer. :)
March 2021 by Matthew Harland
Products and prices fine but need some of the staff to work on customer service. When you go up to collection point one, you don?t expect to be greeted with a grunt and a dirty look from whoever the girl was behind the counter. Her colleague wasn?t much better either. Maybe they should stay out the way of customers in the back out if they?re going to be like that!
March 2021 by donatas dagilis
been using this branch for 7 years. staff here allways hard working and very helpfull : to help find the part or to return never an issue. and even open and serving while most of us are sitting isolated at home .top people. stay safe
September 2019 by Gareth Williams
Good prices and always have the product in stock.
