September 2023 by Lata Ale
Incompetent staff! Recently I sent a parcel which clearly stated ?To? address and ?Return address? on either side of the parcel. The man that was working there that day stuck the postage label on the return address side and probably did not even care to read or check. 4 days later it came back to my house. When I went to resend it again and explained what had happened. The other staff who was present today said its not their fault and made me pay again. Rude! Not even an apology. I really hope you learn from this and work on your customer service.
November 2022 by Chris Brock
Absolutely rubbish opening times . People actually work for a living .I know it?s not the guys that work there fault , but it seems that there?s no common sense in business making cut backs with their staff to such stupid opening times .We will avoid buying an item or even pay more for it in future if we can . And avoid Royal Mail in future just because. Not that it will make any difference having a rant . Business need to provide a service to their customers not a dis service.
November 2022 by Neil Wilkins (Wilk601st)
Every time I get sent here by a family member because I never get any parcels only bills ?. I'm always greeted with a cheerfull staff member and now I know they open late on a Thursday even better
October 2022 by Christopher Brock
Absolutely rubbish opening times . People actually work for a living .I know it?s not the guys that work there fault , but it seems that there?s no common sense in business making cut backs with their staff to such stupid opening times .We will avoid buying an item or even pay more for it in future if we can . And avoid Royal Mail in future just because. Not that it will make any difference having a rant . Business need to provide a service to their customers not a dis service.
September 2022 by Tom Robinson
Their website says they are open Thursday afternoons but they no longer are. Called customer services and they said they should be open but they weren't!
June 2022 by Neil Wilkins
Every time I get sent here by a family member because I never get any parcels only bills ?. I'm always greeted with a cheerfull staff member and now I know they open late on a Thursday even better
January 2022 by Kareemka Dosth
Busy and seems not enough staffing..
November 2021 by Daniel Spencer
8am till 10am What?s the point of opening??? Just close so are parcels go to a office that?s actually useful.
August 2021 by Kamran Aziz
Absolutely bad service, very bad opening and closing time" I have asked to send my parcel to another place its still ongoing for the last 10 days while its only 3 shops apart,I hate this place
August 2021 by drekk91
Open time this is joke 7-9am. How to pick up package if we working from morning?
September 2020 by Compliche2000
As often I had any parcel the post never delivery it!!! Always left the paper with explanations that there was nobody home! We always was but they even didn't even knock!? Now the same, I have to visit office, where the working hours are changed cause of situation lockdown. I write to redelivery, will see!?:((
September 2020 by John Bubu
As an image is worth a thousand words. This is the vandalism going on with Royal Mail. Corrugated cardboard with the message "Fragile" all around. This is how it got to my family delivered from the Royal Mail Delivery Office in Surrey KT10, left outside their door. You are VANDALS! and there is no excuse for something like this.
September 2020 by Nikolay Nikolov
They say online work 09:00 till 17:30 it's lia!
December 2018 by thedinosaurmancaboos
Twice now they have tried to deliver while I was at home on Saturdays. Neither times did they ring the doorbell. The worst thing is that they are not open on Sundays at all. And during the week they close at 1:30 every day. How in the holy hell am i supposed to pick up my parcel if they are never open except when I am at work? Absolutely atrocious opening hours that make it impossible to ever pick up anything. I tell anyone sending me anything now to do so by an alternate courier.
January 2017 by Eugen
good service
