March 2023 by Wendi105
The Hotel is very comfortable and the rooms are clean. I asked for a bath , which I was pleased to have , during my stay. The staff are very friendly and nothing is too much trouble. Very helpful. The hotel is near to the tube station so easy to walk with hand luggage and plenty of shops, bars and restaurants just around the corner. A really enjoyable stay.
March 2023 by Clovelly8
Very clean and professional hotel. A special thanks to Claire, Jasmina and Tasmina for being so kind and welcoming. They gave us good advice about where to go and what to see, and made our stay a home from home. We?ll certainly be coming back the next time we are in the UK.
February 2023 by kstangroom
I needed a hotel close to Epsom playhouse and trains for SW London. The premier inn was perfect - not only was it all easy walking distance but it was also good value for money, quiet (I have never slept better!), comfortable and the staff were (as always at PI) very friendly and helpful. It was great that there was a bar and restaurant available too. Thank you
February 2023 by 755daver
Room was great, requested quiet room and was given one, my only issue was the coffee machine in the restaurant was broken, and had been broken for a few days, the staff apologised and told me a service call was made but no one came to fix it?.I fully expected it to be working on the Monday morning but it wasn?t, therefore I didn?t bother with breakfast with you. This could have been easily rectified by having a Tassimo or similar type of machine, a low cost temporary solution.
February 2023 by DavidScarborough86
I stayed at Premier Inn of Epsom Town Centre a few weeks ago. Having stayed at 5 Star Hotels quite frequently, I have to say the cleanliness, amenities and service from the staff far exceeded my expectations! Aida specifically at reception was lovely. Very informative and welcoming. The rooms had everything needed including teas, coffees, towels, extra pillows etc. The only thing I could suggest to improve would perhaps be the rate of the room. I believe my stay was £110+ for one night which is too expensive for Epsom in my opinion, especially considering it did not seem too busy. Nowhere near fully booked. Not a complaint, just an oversight logistically. But overall I am happy and would definitely stay here again.
February 2023 by helenjR5242EG
Room was clean, pillows need more stuffing not very supportive , but thats just my opinion. Few holes in the wall and the bedside table needed to be looked at the joints were very loose. Staff were lovely , very welcoming , very attentive . My only issue and I'm sure I'm not alone , PLEASE PLEASE PLEASE make the windows open , it as lovely in the daytime would have been nice to change the air in the room etc ... Breakfast was ok had to wait for some items and on the second day no coffee machine , very dissapointed. Other than me picking , I will be returning soon as a buissness and pleasure visit.
February 2023 by VYBES007
Excellent service, extremely friendly and very attentive. People that I can highlight are Nathan the Manger and Tasmin in the reception. I had to stay here due to work but one down side I would have to mention would be i would have preferred a fresh coffee machine in the room.
February 2023 by TheGoot
I am writing on behalf of my mother who stayed for 4 nights over the Christmas period. She asked me to write her review for her as she had an exceptionally positive experience. Firstly, the venue was well situated, furnished and clean (as you would expect). Most importantly the staff were friendly and welcoming and time and again went out of their way to raise the experience both through professionalism and personal attention to her needs. She told me that she hasn't had quality service comparable to this at many far more expensive hotels around the world. I would like to pass on her heartfelt thanks for being so personable, even today when I called in to relay this message in person, the team were gathered for a meeting in reception, and they remembered her by name and said what a joy it was to have her stay. I know this is all very gushing, but I would like to state that we are quite normal people who would genuinely just like to express how happy she was with the service.
January 2023 by Paradise668126
A haven of delights during our 5 weeks stay. Due to a frozen burst loft pipe our house sustained severe damage, so had to move out. The staff greeted us with sympathy and a smile and could not have been more helpful. Nathan, one of the team managing leaders was always concerned about our well being and most of the staff new about our predicament. Jack the chef would always cook your eggs how you liked them and even invented his own version of an egg & sausage burger muffin bun. He was working on a name for his creation and hoped all Premier Inns may adopt his breakfast burger. We are sorry to be leaving them today, but we now have a temporary house to move into Thank you Premier Inn Epsom Central
January 2023 by Neil L
Excellent hotel with friendly atmosphere. Great staff and excellent service! Great location - very close to various bus routes, the train station, Rosebery park and Epsom Downs. And, of course, easy access to London and Gatwick airport.
January 2023 by AliBNZ1965
Visiting from NZ, we chose this Inn as we have family and friends in the area. It was a short walk to the High Street amenities and bus/train services to central London for sightseeing. Our stay was very quiet and comfortable - the staff friendly and helpful. The only detractor was the free wifi had a tendency to drop out so if working from this location you would need to consider paying for the upgrade.
January 2023 by Gerard S
Everything I expect from Premier Inn, clean, excellent facilities, efficient services. Claire and Jasmina on reception were very friendly, helpful and. played a big part in making my stay comfortable and memorable.
January 2023 by tsp89
I was very hesitant to stay here because of some of the reviews. But it turned out to be wonderful. The staff is incredible. The internet is very very slow (even the ultimate) but what made my stay so wonderful we?re the attentive staff.
January 2023 by dawnr1968
A really well appointed hotel with great staff. You know what the Premier Inn offer includes but this hotel was obviously quite new. The staff were great and the bed so comfortable with no noise at all on the Saturday night we stayed.
January 2023 by Excursion31188106606
Nicely located next to the train station, car park available nearby. Clean hotel pleasant staff. Good restaurant to have breakfast. Very quiet as located off the Main Street. Best hotel in the area. Will be back
