September 2023 by Jakob Mercanti
Wouldn?t recommend
September 2023 by Erik Harvey
Sadly I feel compelled to join the others who have given similar low star reviews. I had really hoped to switch to support a local company and have tried them on a few occasions. Drivers they have sent are great, however the dispatch customer service leaves a lot to be desired - unexpected cancellation and misleading information on card payment option in the car - dispatch staff very rude and threatening when I called to arrange payment. Oh well - simple solution is to go back to my previous provider.
July 2023 by Alicia Rigby
Rude to the customer! When trying to enquire how they could be contacted without having access to a UK mobile we were told ?thanks for wasting my time.?
July 2023 by Elena Byrne
Great service to and from the airport. Lovely chatty drivers who can?t do enough and exactly on time
May 2023 by Eren ozcelik
Terrible service, wouldn?t recommend
February 2023 by Kirsty Costello
Punctual showed up 5 min early. Booking person on the phone was very kind and reassuring (was worried about the recent reviews - but I had a totally opposite experience). Friendly driver and clean car. Better prices than other company quotes. Can?t ask for anything more would Recommend
January 2023 by Chris Williams
Terrible. We booked a cab to go to Gatwick. They confirmed the booking & on the morning we received a text saying the cab was on its way. It didn't turn up so phoned them & spoke to someone. He did nothing & never got back to us. As time went on & no cab we decided to drive. We received a text saying that the cab was at the house, 2.5 hours late & we would have missed our flight. We had to pay £400 to park as we couldn't book. Now they are ignoring our letters for compensation. If you want to go somewhere don't rely on them even if you receive a text saying the cab is on its way!
December 2022 by Betty May Gould
Called for taxi to Chessington world of adventures to tolworth, waited a long time. Old white guy came and when I asked him to park closer and help with my suitcases and heavy bags he refused and was parked far. I had to lug all my luggage to his car, He asked me how I got to the place (when I asked for help), I have a bad back and had to load my stuff in the car. When he asked me how I got there I said that?s not important and he was rude and grabbed my bags out of the boot and drove off. He was very rude. I called them and a lady answered the phone. When I told her what happened she said he?d been to hospital that day and that?s why he wouldn?t help me. I called another taxi company. Would not recommend. Staff rude and unhelpful
November 2022 by Alison Harris
No wheelchair accessible vehicles
November 2022 by JOY
Gary was very friendly and helpful, very patient despite delays due to card issues. I'll definitely recommend them ?.
November 2022 by Cerianne Flanagan
Very prompt and extremely friendly.Will definitely use again.
November 2022 by Stuart Hookings
Thanks Gary, for the swift, efficient and friendly service.Will definitely book again.
November 2022 by Dean Weston
Cowboy company. Refused to take someone because she has learning difficulties. Your reply is totally untrue. I said the hotel staff was going to pay you. You?re correct she doesn?t answer her phone.I was told by a hotel member to use clock tower cabs. ( they were brilliant) Which they didn?t question her disability like you did!!! What wrong with her ???( that is how you put it) you need to get someone who takes your booking who?s got some customers care skills. We are living in 20?s not the 70s or 80,s I?ll also add you have more 1 star reviews than you do 5. I say no more
November 2022 by Ian Cottee
I required a car/taxi to take me to Sandown Park. A short distance, but needed to get there quickly to meet friends. Gary arrived about 5 minutes later and we had a good chat. Very friendly and what excellent service. Maybe lucky he was available, but isn't that the same for all travel?? Would certainly recommend and use again.
November 2020 by David Boyle
Booked for new year at 1.30 am, half hour late (initially said will be there in ten minutes mate - a blatant lie) , sent taxi to wrong address inexplicably, rude, poor communications, kept hanging up on me when I was trying to find out where the car was (hung up on me over ten times and refused point blank to have a conversation. Avoid. Terrible service.
