December 2023 by D1nar
Lorraine, duty manager - horrible customer service. I asked for cable cutters and she insisted I must provide item code and stand aside while i bring the code up as there was a customer waiting (the transaction prior was a simple return and exchange that was prompt). She was unwelcoming and miserable from my initial ?Hello?. She was totally friendly with the customer behind me though, even met him with an apology for the 2min wait.
September 2023 by Kotryna Zinkevi?i?t?
Gavin has helped us out so much with our purchase today. What a ??Truly someone who really cares about customer experience.Thank you Gavin and Screwfix Charlton for saving our day!
May 2023 by Adrian Burch
The shop is better on the inside than it looks from the outside - it is modern with a moderate selection of items on display. Mostly you can pre order then login on one of the many touch screen tablets when you arrive. After this approach the counter and staff will be picking your items from the back while you wait. Staff are reasonably friendly and parking is free.
May 2023 by TabStocks
Short of staff. No one around to serve customers.
May 2023 by Ricik International
Very friendly and helpful staff thank you so much
October 2022 by Albert Au
Have own car park , very helpful and effective staff. Only the web page isn't very helpful in searching stock in other branches when out of stock at store visiting
October 2022 by Alan Young
It a little bit difficult to find. However good parking, well stocked and friendly helpful staff.
May 2022 by Jason Smith
Got all we needed ! Very helpful staff
May 2022 by Ila Kaddo
Customer service is absolutely amazing, very helpful, even for a novice they don't treat you any less (unlike TOOLSTAION where customer service is non existant). Definitely recommend this place for all DIY needs.
March 2022 by Collette Donoghue
I told Akin I was in a rush, I told him wanted a specific type he told me three times he understood then offered me what I told he I couldn't have, in other words he deliberately kept me to offer me in the end what i didnt want, absolutely useless
January 2022 by Bobby
Customer service is absolutely amazing, very helpful, even for a novice they don't treat you any less (unlike TOOLSTAION where customer service is non existant). Definitely recommend this place for all DIY needs.
December 2021 by Edmund Claude Deppa
Good local building supply store very efficient
November 2021 by Ila Kaur
Customer service is absolutely amazing, very helpful, even for a novice they don't treat you any less (unlike TOOLSTAION where customer service is non existant). Definitely recommend this place for all DIY needs.
November 2021 by Brian Parsley
Really great Screwfix, very helpful efficient, and hardworking staff. I was very happy with the advice I received today from the lady with the glasses. Parsley recommends.
November 2021 by Tom Phillips
Screwfix Charlton has parking. It's clean. The staff are friendly. Returns are easy. Stock levels are good. Quality of products are good. Prices are good. Enough said?
