August 2025 by Vic White
Waited 15 min my coffee. I asked where the coffee. They said we were cleaning the machine. I had to go. They didn't return my money! McDonald's has officially stolen my money!!!!!
August 2025 by Andrea Corpas
An amazing waitress, never have been to a McDonald's with anyone asking about how was the food, remembering our code, and all the time so nice with us. Thanks lady with reddish hair <3 The only issue, there was no more ketchup, the rest was 10/10
August 2025 by Esa Rashedi
The worst McDonald?s I have even been to
the stuff are very rude and aggressive
no discipline at all it?s really chaotic place to be
I called the manager to complain she hang up the phone never go there
August 2025 by Fuhad Alanni
Ordered food yet the order was incomplete and they provided poor service expecting us to travel 30 minutes to get a double quarter pounder really poor service with horrible food stale meat and expired bread even one time I went there an I found a dead rat in the toilet stall
August 2025 by big mundo
fast service nice staff
July 2025 by Amanda Vinall
Usual good stuff.
July 2025 by A ?A.J.? Jack
Possibly the worst maccas I've been to. No straws, no napkins, no toy, missing items.
July 2025 by Aref Moqadam Mehr
Disappointing Experience ? A New Low, Even for McDonald?s
This wasn?t a particularly busy McDonald?s when I visited. However, the service was extremely slow. I ordered two ice creams, but it took about 15 minutes to receive them. For most of that time, I could see my ice creams just sitting on the counter, but there was nobody around to hand them to me. By the time I finally got them, they were already melted.
Not to mention, there was hair in one of them ? straight into the bin they went.
July 2025 by Nic Weatherill
Consisted miss items when ordered through uber eats - there is clearly an error with their order systems as it is always the meal main (burger etc). Happens every single time, and the fact it hasn?t been fixed is literally the antithesis of what McDonald?s is about.
Have called both them and uber eats and clearly neither party is interested in actually fixing their ticketing issue which is insane - if the franchise owner is reading this - real customer service would be appreciated not the illusion of one, and you should have an inherent interest in improving your service.
Edit - this has happened twice more since my review. Failure to fix the issue means you are knowingly misleading customers, which I?m pretty sure is illegal ??
July 2025 by Hoong Lee Lim
By far one of the worst McDonald?s I?ve ever been to. I regularly use drive-thru services at many McDonald?s branches and usually find the service quick and efficient. However, the Charlton branch is consistently disappointing.
Despite there only being two or three cars in the queue, the wait time is always extremely long. What?s worse, the two-lane ordering system is poorly managed. On several occasions, I?ve been ignored in one lane while cars arriving after me in the other lane are served first. This shows a clear lack of order and fairness.
The staff seem inexperienced and poorly trained. On one visit, the queue was at a standstill for nearly five minutes with only five cars ahead, so I decided to go inside to order instead. There were only two customers in front of me, yet it still took nearly ten minutes just to get one burger. This has become a pattern, especially during the night shift.
What is happening at McDonald?s Charlton? They used to be fairly good, but in this recent months simply going downhill. Please train your staff properly and get your operations organised. This is far below the standard expected from McDonald?s.
July 2025 by Caglayan Holden
Every time I order delivery from this branch, a main meal item?usually the burger?is missing. This has become a recurring issue. When I raise a complaint, I'm only refunded £2 in 15 days, even though the burger retails for £4.79 but when you order they charge £6 for same burger. That doesn?t even cover the item, let alone the service and delivery fees I already paid.
To make things worse, I?m left without a main part of the meal I ordered, so I essentially paid for nothing. Instead of enjoying my food, I end up wasting time trying to contact McDonald's for a partial refund that doesn?t even reflect what I lost.
This has happened too many times, it doesn?t look a genuine mistake anymore . It's incredibly frustrating and unacceptable. I will not be ordering from this branch again.
July 2025 by Danny Dobbs
Fast food restaurant. You can either eat inside or it has a drive through.
July 2025 by Reg Nedi
Nice place to eat
July 2025 by udaram manoj
Very Disappointing Experience
The burgers were served cold, and the fries were overly salty. When we raised our concerns, the staff provided no explanation or resolution, which made the experience even more frustrating. Definitely expected better service and food quality.
June 2025 by Libbi Whiting
Ordered on there just eat £58.72 worth of food and they send me 5 things and I rung them up and told me give me 30 minutes and hung up at this point they shouldn?t even be working if you can?t even pack a bloody order
