May 2023 by Google user
Leaving this low rating solely because of the experience myself as well as a few other people I have spoken to have had with the security guard in this shop. The shop is filled with people but it?s strange and worrying how he selects who he chooses to follow around while we do our shop, I understand he has to do his job but there are better ways to control and guard an environment and his way is not correct or fair, they need to offer him further training on how to guard without obvious discrimination
April 2023 by Y
Old security would follow me around but would leave me be after a while. New security follows, stares, stands behind me! Both wrong! I?ve never stolen a thing in my life it makes my shopping experience so uncomfortable! The staff are a hit or miss either they are helpful or super rude it depends on who you approach and what day. The store its self is great and has most products
February 2023 by JJ's Life
Prices have gone up alot of things are overpriced compared to other retailers, not a big range of products with limited stock and items in wrong places to price labels. Long queue to be served because only seemed to be one member of staff on the till who was rude didn't communicate and pause serving me to talk on the headphones to his colleagues. Staff in this store are not helpful and can be very rude.
December 2022 by A T
Incompetent and rude pharmacy staff. Seemed to have no idea about Boot's own online prescription service, ignoring orders made online and approved by GP. Repeat medication was not issued on time despite being requested ahead of time, which is a hazard to patients! Recommend to go to the Asda pharmacy opposite instead. Friendly staff, reliable prescription service and happy with walk in vaccinations.
December 2022 by Danielle Williams
Prescription was several days late. There is no way to contact the Pharmacy by phone. I had to physically go in to let them know I was waiting for it, just to be told it'll be ready for the next day as there's a queue still.
December 2022 by HotchPotch
I only ever go when passing, at a time in the week when it's very quiet. It's well-stocked and the staff are always helpful and friendly.
December 2022 by Lisa Keating
No waiting to be served got what i needed great shop staff very helpful and polite
December 2022 by Hayley Peverley
I visited just before closing and was served by Mahawa, she was so helpful and energetic and really improved my day. She talked me through setting up my boots card too. Thank you!
November 2022 by D W
0 customer service skills. The first time ive ever had to walk away from someone mid sentence. Staff and manager dont know the customers rights and even their own returns policies. They told me i could not return sealed and unused make up when your policy clearly states i can within the right time frame. I just walked straight out after the ?manager? started giving me attitude. She needs to be retrained on customer service or leave if she doesn't want to be there. Managed to return them with no issues in the next Boots i went to.
October 2022 by K T
The security guards followed and watch us like we were criminal. Disgusting behaviour ! No we actually bought something and paid for it !
October 2022 by Simon Hirst
Travel vaccination clinic not fit for purpose - had an appointment booked 3 weeks in advance - cancelled at last minute with no alternatives offered. Everywhere else is booked up - now have to travel putting my health at risk - thanks boots. DO NOT USE
October 2022 by finn peter
After having been in and was told that my mentally ill wife's meds will not be in till the next day(late), in a very sarcastic manner.My wife had to go to the pharmacy the next day herself even though she is suffering with extreme anxiety and bypolar, for which she only just got released from hospital a few days prior.She was told by the same women to just come back later as they still hadn't sorted the medication. My wife explained it was for mental health and it was hard for her to come the first time and later return however the women again sarcastically informed her that it wasn't her problem and that it would be ready when it was.
October 2022 by Stealthyman8 E7
The staff are superlative and unlike Stratford is not full of shoplifters and crackheads
August 2022 by Samuel Dawkins
Your average boots. Good size though
August 2022 by Noble John
I used the Charlton pharmacy for 8 years and they have changed their staff to become ignorant rude and never pick up calls.. they don?t know anything about the products in the store ? always late on medicines. I changed my pharmacy and have no regrets. Absolutely waste of a good business.
