August 2023 by Rose Y
Wickes offers a wide range of quality home improvement products. Their staff is knowledgeable and helpful, guiding customers through various options. Prices are competitive, making it a go-to store for DIY enthusiasts.
August 2023 by A
Thank you to the manager who helped us with purchasing tiles. Wickes delivery let us down with the delivery as they had trouble delivering to our house. The staff at the end were very helpful
August 2023 by Eliana Evans
Wickes offers a wide range of quality home improvement products. Their staff is knowledgeable and helpful, guiding customers through various options. Prices are competitive, making it a go-to store for DIY enthusiasts.
June 2023 by M R
They advertise kitchens and bathrooms fitted in 10 days by their qualified staff. It's not the case. We have had random Cowboys in our house for over nine months and ended up with an unfinished kitchen a horrible bathroom and many house damages to repair. Such a huge scam!!!!
June 2023 by Nahidur Rahman
Nigel is amazing. I came into the store to look for a cat6 cable in 100m. It wasn?t on the shop floor but he was adamant he was going to find it as it was showing that there was 4 in stock. He went looking for it for over 10 mins. He asked the management, checked the warehouse and the office and eventually found it. He didn?t need to take so much time and go above and beyond, but it showed he cares about what his customers are after. Any other person would?ve just said I don?t have it on the shop floor, try another store.Nigel you?re a star. You?re an asset to wickes. Appreciate you a lot. God bless!
May 2023 by Ofer Engel
A very loud announcement about a forklift truck and a cordoned off area, is being broadcast every few seconds driving visitors and staff absolutely crazy. Avoid this store, whose owners do not seem to mind the well being of visitors.
May 2023 by Ioanna Stylianou
Went there to return some flooring as it was damaged and Vivian and Del were very unhelpful and basically called me a liar and that I caused the damage. I had 10 of these same pieces but apparently they haven't seen this before. They wanted the whole pack back with the good ones I've used to sell to another unsuspected customer and then tell them they haven't seen this before.Save your time and go to another store. Following this up with customer service.
April 2023 by Hena Mannan
I went to Wickes today to buy few paints and exchange couple of items. The branch I went to was short of staff due to sickness. However, I found a nice young lady called Viviana who was very busy at the time, I requested Viviana for assistance. Viviana left what she was doing and helped me find the stuff from the store and pushed the trolley as it was heavy and I needed help. She was very kind and approachable, she was patient when searching for the right items for me. At the till, A young person called Daniel also helped me, he was also very sweet and approachable.After three hours I had to go back to Wickes for something else. Viviana was still there serving customers wearing a smile on her face. It was about 3pm. I asked her if she had managed to get a lunch break, she said she will get one soon and was still smiling.Well done Viviana and the other staff at Canning Town Wicks. Keep up your great work. ?
March 2023 by Apeman
Disappointed, misleading information on website. Selling different item then specified on their website, poor customer service.
January 2023 by Nazrul Islam
Always go to buy my timbers from this place works out cheap with 10% off pro discount fast service always ????
December 2022 by Nick Bukhari
The cashier at the till are clueless. They work extremely slow, specially chubby white girl is super slow, also they don't have any knowledge about damaged goods discount. I very rarely use this Branch because I never feel comfortable they only have one till and very narrow entrance and exit. 3 customer in the checkout feels like 30 people in front of you.
October 2022 by Amir Amir
Cannot get the notes right. Wanted it delivered to some other address, but they call me in the morning to be delivered at the wrong address and then fail to rectify it and ignore everything and take the payment and saying delivery is complete. Ultra joke. Had to contact my payment company before I can even get a refund.
August 2022 by Ukrstars Ltd
Come for a refund 2 boxes of tiles. Been rejected by Miss Vivian because tiles has been purchased from different store.After phone call to head office - job done!Avoid this branch or fight for your rights and u will be fine.Some people are crazy:) that all
July 2022 by D Wills
As a woman it can become daunting when you visit a hardware store, especially since visiting a variety over the last couple of days however Viviana was so amazing and so helpful. She was so patient with me and really respectful. Muhammad was also so helpful and this helped me to have a positive experience ??
July 2022 by Dem_Ones-Der
Clearly a recent change in management has helped the store redeem itself from the past troubles it had with customer service. Staff appear more motivated and the arrangement of goods to buy is more efficiently managed. If you get locked in the car park after 6pm well thats your own fault in my opinion. Shout out the kind red haired woman who runs the operations there.
