January 2024 by amy lloyd
Dreadful. The worst Starbucks I?ve ever been to. And the worst Starbucks coffee I?ve ever had. I go to Starbucks most days in the city, but I live next to this one. Consistently bad service, super slow even when not busy, and bad tasting coffee. Often buy Venti?s only to open the cups and see them half full and have to ask them to make me the size I?ve ordered. Just avoid. Please Starbucks, sort this store out.
January 2024 by A B
The staff are lovely. Especially Bruce the assistant
December 2023 by Robert Carter
Im a Starbucks Gold card member and this is probably the most frustrating store I have been too.The problem with this store is the bar isn?t even remotely big enough to accommodate the early rush, you will be waiting around 20 minutes plus for a coffee.They have slightly inflated the price due to the location, which I would suggest they got rid of because the service is sub standard,They either need a fit out or the management needs to come up with a dynamic solution.
December 2023 by Hande O
Bruce at this location is amazing! Amazing barista who is super service-oriented. Ty!
December 2023 by Sam
Probably the worst coffee I've ever had. And I've had some pretty bad coffee. And it is nearly £6. Whoever tests this and decides it is good needs help.
December 2023 by Michael Godfrey
Called in for a coffee whilst on the way to the passport office. It was busy, call it hectic. First and most importantly it was the worst Starbucks coffee I have had ever had Starbucks isn?t the best but it is always reproducible. Not in this case. WiFi wasn?t working. Fabrics and furnishings need replacing. Suggest you try another outlet in the Excel Centre
December 2023 by D B
Dirty and cold inside. Incompetent staff and slow service.
November 2023 by Molly Smith
Terrible service. The woman serving us clearly would rather have been anywhere else than there, she had no idea where the mugs were, while searching for them she did some food for another customer, she input the wrong size drinks into the till and she was painfully slow.I was also very disappointed with my Hazelnut Crunch Hot Chocolate. It looked nothing like the picture and there was no sign of anything crunchy. And even the smallest size cup of it cost me £5.10!I'll stick with other coffee chains in future - better service, better drinks & better value for money.
November 2023 by amrika maharaj
Nice location but really bad coffee...I have been going to Starbucks for years and ordering this same coffee and it was quite bad here, was quite
November 2023 by Wiggum1990
Out of everything by 4pm. The drink I did end up getting was diabetically sweet. It's a tea, doesn't need a pound of sugar
November 2023 by katie tang
The most disgusting toilets I have ever seen anywhere! Every single toilet was not flushed and filled with poo! No toilet paper for customer use and toilet seats had strewn wet paper everywhere. After seeing the state of the toilet, I was so disgusted I didn?t order anything and left.
November 2023 by Alicia Rendle
Absolutely terrible. Terrible service, not many customers but took 30 minutes to get my coffee, then it was the wrong one anyway.Really dismal inside. Such a shame this is allowed to exist with all the nice cafes in London.
October 2023 by Paul Allen
Good location. Poor service. Very poor attempt at an americano. Thank heavens I didn?t ask for anything remotely complicated. Staff were being trained and struggling. Maybe give a miss for a while.
October 2023 by Oo L
Quite spacious and relaxing branch right by the station. Very happy it's open when ExCel isn't open. Also, there are lots of power stations to charge your laptop and mobile.
October 2023 by Andrew Klein
An enormous thank you to the kind server (sorry completely forgot to ask your name) who helped my 8 yr daughter this past Sunday when she was tired and teary.Your kind smile and attentiveness were hugely appreciated.Thanks for making it a great day out!
