December 2023 by Bus Bus
Really poor customer service. Went there with an order. Was told that the order was to be collected today and the member of staff didn?t check properly and I had to tell them specifically that the SMS had said that it was ready for collection. I specifically picked Canning Town as it was the quickest for my job. They finally brought my order out without an apology. They couldn?t care less. The staff need retraining.
December 2023 by Andrei
19th November - morning shift Gary was not very pleased to talk to. First he was talking to his colleagues behind the counter not acknowledging the queue. Then when I reached him, he straight asked me when I ordered. I said yesterday and he said "it is not here". Well my dear Gary, if you would have read the confirmation message and have not made assumptions in advance you would have seen that the item was in stock and my message was confirming that the item is ready for pick-up. Be nice to people and smile more, you are paid for it.
December 2023 by omar siddik
This has always been my favourite store. The staff are always really friendly and welcoming. But today they really went the extra mile! I entered the store at 5:58pm. They served me with a smile. Felt soo bad as it was closing time. Even double checked items for me. Thanks a million Fizul and Mathew (sorry if I spelt this wrong)
December 2023 by Fairouz
Although the ethernet cable didn?t do nothing for my computer, I still appreciated the good service from screwfix. I called the customer care service and reported that the cable actually made my internet connection slower and they were happy for me to return the cable. I appreciated their overall friendly approach. 3 stars for their service: The cable was available to be picked up in store immediately after purchased online, their service in person was quick and return policy also good.
December 2023 by Khalid Patel
It's screwfix. What do you expect?Jist the customer service is poor i believe. Always have to wait. The staff are too busy talking to each other. They take forever to get your order.
December 2023 by Mahmoud Zahran D2
The staff is really helpful, specifically Iveta who really went above and beyond to help me with my pickup issues, an excellent example of how customer service ought to be
December 2023 by MIGUEL RODONY
Gary was very helpful in assisting me find products that i meeded help with and is always friendly and here to help when ever needed.Many Thanks?
December 2023 by Prashant Shah
Fast, friendly and reliable service
November 2023 by Adam Beainy
Been shopping ages there. Now they got these tablets which are sooooo slow, waste of time to load evry time and tge employee can't help finding the items on his system as he is so busy standing there waiting for 4 customers to send tge orders via tablet.. Who is dumb enough to hava a tablet connected via internet or wifi to 10's of thousands of products. Use a PC and screen under a kiosk with higher RAM and data input to speed processing data, wont cost £400 each. Better Wiks nowSo annoying wasting all this time for me to leave empty handed and tablet bloody loading .....
August 2023 by Mona Rahman
Excellent customer service.very polite very helpful.Thanks to canning Town team.
August 2023 by KL
Screwfix Canning Town provides exceptional service. The staff is knowledgeable and friendly, guiding customers to find the right tools and materials. A reliable go-to store for DIY enthusiasts.
August 2023 by Scarlett Clark
Screwfix Canning Town provides exceptional service. The staff is knowledgeable and friendly, guiding customers to find the right tools and materials. A reliable go-to store for DIY enthusiasts.
July 2023 by Audrey Anderson
Bought things this morning very good service on trade counter top guys.
December 2022 by Nazrul Islam
Bought things this morning very good service on trade counter top guys. Very fast service helpful ??????
December 2022 by Christian Whittaker
A rather odd experience. Popped in on Sunday only to find two staff members going at eachother over how they both aren't expressing enough love for eachother. It was extremely awkward as I'd come in expecting to leave with a couple of bits I didn't come to experience a young couple arguing over their issues. Very unprofessional and it's worth mentioning I've been here before and never had any issues
