August 2023 by CazzaBarnes
Visited here as it?s next to the Tower of London (and cheaper than eating in the tower) and just had a black tea and bacon bap. The service was excellent, bacon roll Cooked perfectly and it was so nice to have the tea in an actual teapot! Great view of the tower and able to sit outside too!
June 2023 by KevinandLucy
Called in here about 9.00 on a Sunday morning before our tour of the Tower of London. There were 2 staff working and about 6 or 7 customers in front of us. It appears that the staff were not clued in. They were very slow. A couple in front of us left the shop without ordering. I ordered a coffee and had to ask twice for milk. I then had to remind one of the staff that I has a toasted sandwich in the toaster.
October 2022 by Gill69a
Standard Costa menu and, as it?s next to Tower of London it was extremely busy. Tables were dirty and you had to clear your own but the staff were working as hard as they possibly could so I can?t fault them. It looked like work was ongoing outside and if it results in an outdoor seating area I think it will make a huge difference.
June 2022 by CheekyLondon
Although the Tower of London is in a popular place, this particular Costa is a little hidden in terms of it's prominence and entrance, so we often find it's not that busy. This is a plus for us! It's perched in an elevated position as a glass box and overlooks this fabulous part of London, including the Tower and the Thames. There is also a narrow outside terrace which is great in nice weather. The coffee is up to standard. A great Costa!
June 2022 by redhot-chillis
This place, next to the Tower of London is a disgrace. Others have commented on tatty, worn furnishings. It is also filthy. We saw an operative wiping table debris straight onto the floor. Apparently, they feel it?s OK for customers to tread in rubbish and scraps of food. By any measure, this place is awful. If this is how Front of House is presented, I dread to think of basic hygiene in food prep areas. The toilet is grim. Best advice is go elsewhere where the owners care about health, safety and presentation.
May 2022 by sheepygold
This Costa is very convenient for the Tower with good views through the huge windows. We had coffee and sandwiches which were very nice but the place is really dirty with used cups and other detritus everywhere. Also their outdoor terrace has loads of rubbish on it. I don't think they have enough staff but it isn't acceptable.
May 2022 by LairdRobert1950
The place was filthy. Dirty cups & plates on most of the tables - staff totally disinterested in clearing, preferring to chat behind the counter making absolutely no attempt to clear the tables. Floor was strewn with discarded bits of food & seat coverings were run down and in some cases ripped. If you are looking for a coffee, definately give this place a miss.
May 2022 by Robert T
The place was filthy. Dirty cups & plates on most of the tables - staff totally disinterested in clearing, preferring to chat behind the counter making absolutely no attempt to clear the tables. Floor was strewn with discarded bits of food & seat coverings were run down and in some cases ripped. If you are looking for a coffee, definately give this place a miss.
April 2022 by Mleishman-23
I visited the Tower Hill branch on 7th April 2022. I have noticed on several occasions that the long sofa as you walk in is badly torn and its very unhygienic to sit on .it's not been repaired for over two years. The management just don't care. It needs to be completely repaired. Area management should come down and see it for themselves. You should be ashamed of yourselves.
March 2022 by Sarah K
First visit into London for two years. First stop coffee - Costa always my preference. This Costa has friendly staff, good view of tower of London and great coffee. Door open which was great to see - ensuring an air flow. Would recommend.
October 2021 by 854ivanan
Unfortunately? really disappointed how the staff dealing with opening and closing time. We have been sending off at 5:30pm ? Time information on website and on the door as well ? showing that cafe should be open until 7:30 pm on Sunday ! Nobody bothered to inform people that they are closing at 5:30pm. Me and my daughter came and had walk really long distance just because of this Costa? ;( It?s a shame! Wish you good luck !
October 2021 by hundui
The girls in this shop make the best coffee of all Costa's I go to. I have been going to Costa every day for the past 4 years and easily this shop takes top spot. They are constantly rammed with customers every morning far far far busier than any other Costa I have been to, yet the consistency and standards are higher than any other shop. Getting there at 6am and all of them with smiles and friendly manners.
June 2021 by Ludmila Korbi
Love this place, best Costa which I ever visited. Amazing and lovely stuff. Its my everyday routine to come for nice coffee on my way to work.
June 2021 by CPO Shelim UK
Too expensive , not value for money, does not taste as it costs
April 2021 by 924mrm
Staff are very friendly ..every I time go there very nice and clean shop I found one staff there I would say she?s the top flat white coffee maker in uk ?? ?I took her photo with coffee below this status .i will advice everyone to go there and just at least try there coffee it?s amazing ??
