November 2023 by Dr Varun Kumar
It was amazing experience buying perfumes from Camden market store.... Staff was fantastic and helped us in giving best deals on perfumes... Lots of love and regards from India
October 2023 by T C
The staff member who answered my questions about a product was very helpful. HOWEVER ... the young woman on the checkout was downright miserable! Not a smile or welcome. She whispered something for which I had to ask what she said (the amount owed) then nothing. I suggested she cheer up and smile - she said "Don't feel well" and glared at me as if it was my fault. Needs to learn the value of customer service.Two stars for the shop staff; zero for the check-out staff.
September 2023 by Nuria Yeste
If you check my profile, you can see I don't give bad reviews and I always try to give the highest rating possible, having worked myself in hospitality and facing customers for over 7 years, I know how hard it is.But the customer service I've just received was horrible.I came to the store because I was feeling poorly and went to buy some Lemsip. As I saw they had an offer if you have the Superdrug card, which I do, I grabbed two boxes. I also saw an offer for another medicine I use with the card; and in some Pantene products I've wanted to try for a while, so I got all the items because of the offers. The total of my shop was supposed to be £33.92. When I got to the till, none of the offers were pulling through and they wanted to charge me around £50. I explained that with the card, the prices were different. They asked colleagues on the intercom how much were the items I was asking, and even though they asked and I explained, they kept charging me wrong and they kept inputting wrong prices on the till when they were choosing the Override price option. The first lady that served me, just stopped serving me and started serving another customer without telling me 'sorry, my colleague is going to take over'. The other lady also charged me wrong, and kept inputting wrong prices. My partner was with me, and I asked him to go and check the prices for everything, as they couldn't figure out the prices themselves even though they were asking through the intercom and when I said some of the prices, they would deny it and tell me I was wrong. All the time they kept an attitude like I was trying to pull a scam on them, which I don't understand. My partner came back with pictures of the products and the labels, and I showed them to them, I did the sum of all the items on my phone calculator and explained the price of every single item and showed them the sum. They kept putting things wrong and becoming more and more frustrated, and they started to be rude to me. Two of the girls working were taking over, one of them stayed on the till and the other one went to check the prices herself. One of the items she checked, she checked the price wrong, and when we pointed it out, they denied it to me, I showed them the picture and they didn't want to look at it, they would keep being rude and they had to go to check the price for a second or third time. All the time I remained calm and I wasn't rude or said anything offensive to them, but they were rude to me, they started whispering in front of our faces and telling other colleagues they needed a break because they were with an 'annoying customer', and they were laughing at us. Please, bear in mind as I said on the beginning, I was feeling poorly and even through I was feeling ill they just kept being horrible to me. They finally inputted all prices right, and the lady that took the order said HAPPY NOW? in a really cocky way, I couldn't bother to reply, I just wanted to get out of there. The whole process took over 20 minutes. 20 minutes to just input some prices correctly. I understand the till might not be detecting the offers, but it's not the customer's fault, and I feel they should have been apologetic, but instead they kept acting like I was trying to rob them and they were extremely rude. I left the store at 19:38 today, 05/09/2023, so you can check who was working. The three ladies were bad, but especially the one that took the order. In the receipt it says her name was 'Anika' but as I was served by three of them, not sure if that's her name.The story doesn't end here, though. When I got home, I put all the items from my bag and realized one of the Lemsip boxes was damaged on one of the sides and when I took it, it felt really light. I opened it and there were only 3 sachets inside instead of 10. I thought about coming back to the store to ask for an exchange or a refund, but after spending 20 minutes for them to just charge me the correct price, I know they won't do anything about it. N
August 2023 by Hajar Krubally
The young girl at the tile is rude, disrespectful and aggressive. Asked her to pay separately because we were two and she started yelling and refused to do it, one star is because of the lady wearing hijab was educated, and tried to help however the young blue eyed girl did not want to listed and she proceeded to insult us.
June 2023 by Chit Yu
The whole team at this shop is terrible. They see and treat people as who they can put blame on. They are racist as well. Throw things on counter and give no respect are not acceptable. Train the staffs properly and Be Professional !!!!
June 2023 by roshan reddy
The security gaurd is very rude to customers.he treats customers as thief and constantly watching.he uses F word towards customers and he is racist too.Tell him to change his behaviour.
June 2023 by H Ahmed
Excellent shopBusy all the timeNice display
June 2023 by Khin Yu
The whole team at this shop is terrible. They see and treat people as who they can put blame on. They are racist as well. Throw things on counter and give no respect are not acceptable. Train the staffs properly and Be Professional !!!!
April 2023 by Esther García
I have just left the store few minutes ago. As one of the reviews which say ?Staff kind of seem like they don?t like their job. Can hear them blatantly gossiping to each other on the intercoms instead of paying attention to customers. This wouldn?t be an issue if it wasn?t for the queue going down the entirety of one aisle because only one staff member is on the till when there are 4 standing on the shop floor. Disappointing.? in addition, they are talking on the radio humiliating the customers instead of providing a brilliant customer service . The lady who served me was blonde and blue eyes , if she is not happy serving customer she could go to study and get better job instead of being a cashier in Superdrug Camden. The manager listening that she was insulting me and serving very rude , she just tell me to stop instead of telling the cashier staff to behave properly serving customer , just I was defending how I was treated by the blonde lady who was disrespectful, and not polite at all . I do a call to the store manager in this review, there are a lot of people seeking for job , please give opportunity to people who really want to be positive , helpful serving customers . The staff should be fired . It is embarrassing, it is frustrating deal with this kind of situation when there is no needed. Just because people is unhappy doing their jobs.
April 2023 by Bonnie James (RisingStones)
Staff kind of seem like they don?t like their job. Can hear them blatantly gossiping to each other on the intercoms instead of paying attention to customers. This wouldn?t be an issue if it wasn?t for the queue going down the entirety of one aisle because only one staff member is on the till when there are 4 standing on the shop floor. Disappointing.
March 2023 by cenk errol
Everything l needed for toiletry.
December 2022 by Clare Clemens
Love Super drug. Great brands at affordable prices
October 2022 by Phumla Zondi
Always has great customer service, even when it?s full . The cashiers always tell me about any extra specials and sales and I always end up saving on my purchase .
August 2022 by Stephanie Noble
Needed painkillers, bought a drink in McDonalds to take the painkillers with and was denied entry to the store. Never heard of a non-clothing store not allowing drinks in my life.
July 2022 by Gustavo Aldolfo Cardona Alvarez
I really like this place they have high cuality products sometimes at affordable prices..
