January 2024 by Rebecca Saunders
Disgusting customer service.
January 2024 by Sam Lewis
The staff were very helpful,go in the mornings if you can as it gets very busy and only 2 counter staff
December 2023 by Darren Anderson
I have used this branch of Nationwide on numerous occasions and always found the staff to be friendly and helpful.On a recent visit I had a more complicated query that needed to be answered. Rianne drew the short straw on that day. Nevertheless Rianne dealt with my query with professionalism and patience. Thank you.Keep up the good work all.
October 2023 by David Samuel
Staff in here were super friendly and sorted my issues in no time at all!
May 2023 by Linda Booth
very helpful staff member. Could do with more people serving.
April 2023 by Tom Williams
Very bad experience was in a que and one customer wasnt using a self service machine but just standing in the way on there phone and didnt bother moving once especially the staff wasnt bothered very bad experience i had with nationwide
December 2022 by Liz Heavenstone
I came into Camden and spoke with a lovely gentleman, Ian Sweeney who was covering from their Digital Team. Happy to be helped so well and so quickly!
October 2022 by M Ghodsian
Because they have closed a lot of branches including our local branch i had to travel to another one by bus. When i got there there was a queu outside and a very big one inside once you got in. All to hand in a reinvestment form. They think they can save money this way but, in the long term, they will lose customers. Terrible . No doubt plenty of others had come from closed down branches like me.
December 2021 by Francesco Loffredo
I was there same days ago a around 3pm . There were 7 customers in the queue, waiting for operations at the counter. there were 2 employees, none around the floor or at door..... I needed help with my bank account I waited 20min, going around the room and looking for someone.. None... I asked the guy at the counter if there was someone to talk about my bank account issue, he replies annoyed.. We are busy.. So I left. For a year now I have been having problems with NW Customer Service many bad experiences.. I think the time to change
September 2021 by Me
Written with support.If could give zero stars would .Am disabled customer of 40 yrs where standard of customer service and frankly extremely distressing discriminatory behaviour of staff in Camden branch has led me to close the account. If that wasnt bad enough Nationwide's mismanagement of my account, their absolute failure to remedy basic mistakes that led to the switch to a different bank being blocked 3 x and their failure to cancel direct debits and then debiting my account multiple times literally drove me to mental health breakdown.Because telephone customer support so so poor I had to go in to branch that had NO accessibilty despite expensive refit , NO privacy where I was told the staff werent allowed to use the private interview rooms despite the extremely sensitive nature of why I was there and the fact I was visibly distressed. The staff I saw reduced me to tears and didnt stop when this was clearly unsafe. There appears to be no safeguarding and absolutely NO mental health awareness.The branch staff expect private financial conversations to be had in a public area with absolutely no grasp of how this is a security issue. They have very little understanding about why problems occur and claim not to have any authority to actually try and fix. Simple concepts like lasting power of attorney which they repeatedly decided was active when not and where for reasons unfathomable they then refused to speak to me about my own account. It was Kafkaesque.Nationwide put me in to serious debt through their actions and to this day havent even bothered to respond to a very serious complaint including about just how insensitive and deeply offensive the staff member was. Complete failure to follow banking regulations. Complete disregard of how their failings impact.When they decided to keep staff remote working from home they should have equipped and trained them properly - not have systems where the default response is ' those ( specialist ) teams dont speak to customers ' . Even told that the specialist support team there to support vulnerable customers including myself dont speak to customers.What on earth happened to lead to this demise. My entire family was with Nationwide but all have moved - customers with 30 and 40 yrs of loyalty. The contrast between a telephone coversation with Nationwide and with First Direct who am now with is chalk and cheese. Nationwide would do well to try learn some humilty and learn to say sorry. Losing customers by the drove.
September 2020 by Nicole George
The nationwide banks needs to consider opening on Saturdays in these uncertain times. It is very inconvenient with most retail stores only taking online purchases trying to deposit cash. The Mon to Fri opening hours need to be reviewed.
September 2020 by Mary Bradshaw
There is always someone I can talk to here. Whatever my enquiry, they do make sure that I understand and am happy with their advice or solution. I have even known to have a member of staff with me when I had problems using a machine or have spoken to a manager or head office to get an answer to a query. Customer service like this is not always easy to see.On another point, I understand that this branch is about to be temporarily closed for renovation. It might be a gesture by head office to offer these staff a week's leave during this time!
January 2018 by Jack Richards
Very Busy
