August 2025 by Safa Ouachra
Really lovely staff so helpful and knowledgeable. They explain everything in a simple way that?s easy to understand, and they?re always friendly and approachable. Excellent service!
June 2025 by Michelle
I find it astonishing that customers are losing money to true fraudulent actions via the web and telephone yet they refuse to help customers but salivate over the misguided assumption that a daughter caring for a dementia sufferer who holds a LPA is stealing from her mother. They advertise admiral nurses yet fail to make use of them to make their banks and staff equipped for making these vulnerable customers feel safe. Instead they trigger paranoia and anxiety the very thing they were asked not to do on entering. They are two faced pathological liars and hold your money ransom for months on end.
Twice I asked to raise a formal complaint. They did not. I was forced to do it on the phone. 1 hour into complaint their computer wipes it all. Customers should be able to fill a form or email formal complaints as well as other options.
This bank will waste your time and frustrate you for fun as well as record conversations without your knowledge or permission which is illegal.
May 2025 by H Maamo
Nationwide staff are the best.
March 2025 by A
Hani, the Nationwide representative, was excellent. He helped me with a savings product. He was smart and patient with me. I will be definitely going back to this Camden branch again for future savings products. Ask for Hani
February 2025 by Rosemarie C
Curtis in the Camden branch was a helpful lad. He was always willing to assist and guide me on how to use online banking. His patience and expertise made the process much easier for me. He took the time to explain each step clearly and answered all my questions without hesitation. Thanks to his support, I now feel confident navigating my online banking account.
October 2024 by pa dz
Lisa is truly amazing! She went above and beyond to help me obtain a statement that I couldn?t access on my own, as I was limited to just 4 years of records online. Her customer service was fantastic?she was understanding, patient, and always had a smile. Lisa made me feel completely at ease, like I was talking to a family friend. She?s an incredible asset to the bank and a remarkable person!
September 2024 by Thomas
On the phone talking to a member of staff,as soon as i mentioned mental health issues, he slammed the phone down ti my utmost shock and horror. I've experienced discrimination before,but you don't expect it from so-called professional staff. I called back later to register a complaint,was told it will be resolved by 8/7/24 only later ti get an email saying it'll be resolved by 8/9/24,ANOTHER MONTH. I'm seriously wondering if this is a cover up, as it's a case of discrimination against mental health issues.
August 2024 by Anthony Halperin
First visit Camden Town branch, all staff very helpful and especially Lisa who was very efficient, nice chatty lady and a credit to the bank .
Dr Anthony Halperin
April 2024 by iammisspauline
A big thank you to Lisa at the Camden branch for looking after my mum today. Explaining things without using jargon! She can't stop singing your praises ????
April 2024 by Oly Siddiqi
As a loyal customer of Nationwide Bank for nearly a decade, along with several family members who have been with Nationwide for over 20 years, I have always valued the level of service and professionalism demonstrated by your institution. However, my recent encounters at the Camden branch have left me deeply disappointed and concerned.
On multiple occasions over the past few months, I have encountered rudeness and unprofessional behavior from one specific staff member, she?s skinny African I don?t know the name she did not provide . The most recent incident, which occurred today, was particularly distressing. When I requested a certified bank statement for my mortgage purposes, I was met with hostility and disrespect. The staff member not only refused to assist me but also threw my card and made derogatory remarks, which I find completely unacceptable.
This behavior not only constitutes poor customer service but also borders on harassment and assault. Such treatment is not only unbecoming of a reputable institution like Nationwide but also a violation of basic customer rights and dignity.
I would like to commend the exceptional service I received at your Islington branch, where the manager was understanding and promptly provided me with the required documents without any hassle. However, the stark contrast in service between branches highlights the urgent need to address the issues at the Camden branch.
I request a thorough investigation into these incidents and appropriate disciplinary action taken against the staff member in question. Additionally, I urge Nationwide Bank to review its customer service training and protocols to ensure that all customers are treated with respect and professionalism at all times.
February 2024 by Patrick French
Absolutely diabolical,I took one visit to this branch and I will never go back.the cashiers were alright but the m manager was terrible,where she got her customer service from I don't know,she needs to realise that that we are all equal,you should say hello to everyone who enters your branch not pick who you want,so I will stick to online banking from now on
January 2024 by Rebecca Saunders
Disgusting customer service.
January 2024 by Sam Lewis
The staff were very helpful,go in the mornings if you can as it gets very busy and only 2 counter staff
December 2023 by Darren Anderson
I have used this branch of Nationwide on numerous occasions and always found the staff to be friendly and helpful.On a recent visit I had a more complicated query that needed to be answered. Rianne drew the short straw on that day. Nevertheless Rianne dealt with my query with professionalism and patience. Thank you.Keep up the good work all.
October 2023 by David Samuel
Staff in here were super friendly and sorted my issues in no time at all!
