March 2024 by Peng Chou
Good place for chocolates and chocolate drinks.I visit here from time to time while awaiting for train.Definitely recommended.
February 2024 by Tseshe D
Unnecessarily rude cashier who was snappy when I asked for a lid for my Hot Chocolate. I was at the train station and needed it to go. I love my whipped cream but it was topped in a way that it couldn?t be closed with the lid so I asked her to please help me remove some whipped cream ontop and she told me to grab spoon and that I can see it comes with whipped cream. Absolutely no need for all that?what would it have taken to just be kind and make the customer happy. Silly UK lack of customer service?It was her manager who ended up helping me out thankfully?
February 2024 by JOSE h
Maria is so sweet!
December 2023 by Sharin Ann Sebastian
We visited Hotel Chocolat at Euston station and indulged in their milky hot chocolate which was a delight and hazelnut-flavored ice cream cone, a decently satisfying treat. The combination of rich chocolate and nutty notes left me with a delightful experience.
October 2023 by Rehana Ali Bhyat
Delicious!!
October 2023 by Jason Thorpe
Rather well-stocked and sizeable location.
August 2023 by Yi Wen Chen
The store is not very supportive and lack of communication management to the staffs who work at different shifts. I was asked to replace the machine at this store, and I did call them to rearrange another time when the original time became unavailable. They had confirmed that everything would be fine during the call. But when I arrived this morning, they did not allow me to change. And they even provided the feedback that I was bullying them when I did explain the situation, but they couldn't provide the replaced machine. I am not very satisfied with staffs who work at this store. Please try to avoid from this store. I often had a question why this store is always very quiet at a very good location whenever I pass by. I now understand the reasons on it. It is better to avoid this store. I do like hotel chocolate, but the customer service at this store is very poor.
August 2023 by Theo Emberson
Had a lovely mint milkshake here yesterday, service was warm and helpful. Line was a bit confusing due to people waiting for their drinks in the same area, but the milkshake and service were more than worth the wait! Will come again if in the area
August 2023 by Sonny Sal
I visited on Sunday afternoon with my daughter and the service was rather awful. The batista seemed like she did not want to serve anyone. I ordered a hot chocolate and it was far from the quality that I have experienced at other branches. Overall a very poor experience and I will certainly not be visiting this branch again. 0/10 I would hIghly recommend you consider an alternative venue
June 2023 by Linz Z
Asked for 2 normal billionaire sundaes and 1 without caramel syrup and the worker said that they?re not allowed to do that anymore. When I asked why, she said her manager said it?s something to do with nutrition which didn?t make sense to me at all. That used to be my favourite place to get ice cream but such a shame they?re forcing customers to buy what they don?t want to. Should be optional.
June 2023 by J BM
This is tucked out of way and easy to miss but has delicious hot chocolate and ice cream available
June 2023 by Senor Al Funklinos
The worst coffee I've ever bought. Literally undrinkable. I don't think these two girls care much.
April 2023 by nor azah Razali
Love the chocolate shake ?
April 2023 by Jason Harding
Great chocolate and great staff
February 2023 by Rachel Dickson
I have bought the chilli chocolates and really enjoyed them. Today I bought a coconut mylk, hot dark chilli chocolate - yum! I?m so pleased, it?s delicious and surprisingly not sickly. The team were delightful with big smiles. Highly recommend!
