December 2023 by David Mills
Don't touch this Bank with a barge pole. It took over six weeks and five separate requests - each leading to a new and different set of instructions we had to comply with - to get the funds transferred, and the account closed. They then charged $40 for making the transfer. It is the worst bank customer service I have ever experienced. David Mills
November 2023 by Tom Jayne
If you like websites which don't work, banking processes from the 1800s, and the act of repeatedly shouting your frustration into the abyss, then I highly recommend this organisation.If you would like your bank to be a bank, use literally anybody else. Put your money under the mattress before you put it into Cater Allen.
October 2023 by Oksana Wenger
Almost two decades ago my parents were advised to put their insurance payouts into Cater Allen bank. However, withdrawing the money has been a lengthy and frustrating experience. As their money was never touched due to it being ringfenced for future needs, it was labelled a ?dormant account?. Getting the dormancy lifted has been arduous and costly, despite me explaining to Cater Allen that I now needed it to pay for my 100 year old father?s care home.Cater Allen?s systems and procedures are clearly bureaucratic and archaic. The way they communicated with me was by letter, sent second class, and all the different staff in the call centre seemed to be not communicating with each other at all. Each time I provided them with the information they requested, it was thrown back at me for some indeterminate reason and I felt as if I was being treated like a criminal; it was all very upsetting.One extra complication was that the solicitor who previously certified my power of attorney documents way back then, had died, so I was required to see a new solicitor, three times. After several months, I managed to transfer my father?s money and finally close down the dreaded Cater Allen account. Two weeks after it was closed down, I received another letter from Cater Allen, second class naturally, telling me that if I do not provide them with confirmation of my name and address within fourteen days, then ?they will be unable to update the account?.In conclusion, do not use this bank!
July 2023 by Muhammet Erturk
FOCUS ON THE CUSTOMERS
June 2023 by Harry Hardwick
No app, no branches, 1980's web site, terrible customer service, not much to recommend really.
April 2023 by Tony Boy
This bank is the worst bank I've ever had to deal with and would not recommend it stay clear from this bank
October 2022 by Faizan Afzal
Three weeks and still waiting for my account to be reactivated after they made account dormant for not been in use. Looks like a bank from the 80s and stuck there. Take two weeks to post a letter, no way of signing paperwork online, been a week since said letter was posted back and still not actioned. There is bad service, then there is Cater Allen service.
September 2022 by Liana eve
Online banking is unusable, making transactions is near impossible, overall just avoid
September 2022 by Ausra K.
My account has been made 'dormant' for some reason. I was asked to send a letter (who is sending actual letters these days for this reason?!) ask them to reinstate the account and sign it. I haven't heard anything from them so I called and got to know I have to wait for the letter from them and sign again then post it back ?!?! Seriously?! Is it a joke or something? As a result I still do not have access to my account and nobody can tell when I will be able to access it.
May 2022 by Mat Smith
Been a customer for 9 years or so. Card declined today for a US payment to supplier. Three phone calls later and multiple promises that card was unblocked, and our US supplier still cannot take the payment. Second time they said the card had not been unblocked properly.Third call and I waited from 1745 until 1800 on hold, at which point the line closed for the weekend.Oh and the online banking is laughably bad. Designed by a toddler! Awful.NOT OK
April 2022 by Sokol. V
I?m banking with Cater Allen for more than 15 years. Used to be a reasonable bank. The last 3 years is going down the hill. The new website is so primitive, I don't know who approved that. Customer service used to answer phone calls in less than minutes, now is the same as you call the insurance company. It takes a minimum of 15 minutes. I hope they change for their good.
January 2022 by Simon Skoczek
Absolute disaster of a bank. Avoid at all costs. There new online banking is laughably bad; a joke. AVOID
January 2022 by Helen ?Smarttechaddict? Anne
I was told how to change details of my account over the phone.They lied to me and due to their error I now have no access to the funds I desperately need.Avoid them unless you want to spend hours on the phone and be told different things each time.
October 2021 by SM
Shoddy bank, unprofessional, out of touch, doesn?t understand the concept of customer experience, wants to confirm details which it already has (then threatens to close the account), poor comms with customer - so many better alternatives available - shame there?s no option for 0 stars
September 2021 by Rob Gray
By far the worst banking service I've ever had the displeasure of dealing with! Won't let me log on with my password, I change my password which is accepted then I can't log in. I tried calling them but the number is "temporarily out of service" - utterly shocking!
