“There is always someone I can talk to here. Whatever my enquiry, they do make sure that I understand and am happy with their advice or solution. I have even known to have a member of staff with me when I had problems using a machine or have spoken to a manager or head office to get an answer to a query. Customer service like this is not always easy to see.On another point, I understand that this branch is about to be temporarily closed for renovation. It might be a gesture by head office to offer these staff a week's leave during this time!”
Building Societies
“There is always someone I can talk to here. Whatever my enquiry, they do make sure that I understand and am happy with their advice or solution. I have even known to have a member of staff with me when I had problems using a machine or have spoken to a manager or head office to get an answer to a query. Customer service like this is not always easy to see.On another point, I understand that this branch is about to be temporarily closed for renovation. It might be a gesture by head office to offer these staff a week's leave during this time!”