August 2023 by Michael Robert
I live nearby and go often, it is without doubt the worst Boots store in the UK. Camden Town is extremely busy as one would expect, but the store is always badly understaffed, with no self-service checkout, so most of the time customers are forced to queue at the back of the store which is extremely warm with no air con. The shelves are very often empty of popular products, again pointing to store being understaffed. I dread going there.
July 2023 by Google user
I live nearby and go often, it is without doubt the worst Boots store in the UK. Camden Town is extremely busy as one would expect, but the store is always badly understaffed, with no self-service checkout, so most of the time customers are forced to queue at the back of the store which is extremely warm with no air con. The shelves are very often empty of popular products, again pointing to store being understaffed. I dread going there.
July 2023 by Vikram Vara
Refusing to help a child having an asthma attack! Terrible. Will never use a boots again. It?s not just this one, all boots are the same. Worst customer service
July 2023 by Isra Mohamed
Disgusting humans who work there they all need to be retrained and taught how to be decent humans who don?t tell a mother in distress to ?stop raising your voice at the staff!? Whiles her son is having a life threatening asthma attack. Absolutely nasty!
June 2023 by Firat Ersanli
Unbelievable, first time in my life I saw a chain store not opening on their announced opening time. And the reason is "We don't know where the staff is." Then the retail execs wonder why most people prefer online shopping. This level of disorganisation is not acceptable.
June 2023 by Herai Kousha
All of the staff were lovely. Very supportive and helpful. It has a nice store manager, I enjoyed my shift there.
June 2023 by Iris Nicholls
rude and unhelpful staff at the prescription and medicine counters. was told to come back twice then had to queue for ridiculously long just to get a prescription that had been sent there.
May 2023 by M.
The employee in the store today was not only dismissive but rude. Customer services had already instructed me to come into store to return a baby item.He said that the manager is not here. Come back to tomorrow. Next.So, some days this store has no manager. Which means that your consumer rights are only upheld sometimes.He was also rude with the rest of the transaction. He spoke rudely and even refused to touch the products to scan even while he was wearing gloves.I called customer services again who said that the store must be able to refund eligible items. But alas, we could not do it here. Pathetic!
April 2023 by Fiona
I've been going here for a while. It can get busy, and sometimes, the pharmacists don't know what they are doing when the original male pharmacist is not there. But overall, great place staff are friendly and helpful.
April 2023 by Anna Mayzner
Prescription part doesn't work. They work extremely slow, 2 people in the queue would take around 30 mins. System is often down, so you just did trip for nothing. Im trying to call them to release my prescription for 3 days now.
April 2023 by M DW
Beware the pharmacy hours differ, at one point website was not up to date.
March 2023 by Amanda Jane
Small store but very well stocked.Friendly and helpful staff. Even the security guard was helpful and so polite.
March 2023 by I Hoque
Poor service!!! Lack of staff.Always a long queue. Long waiting time. Especially for preprescription medication. No one ever answers phone, no option to leave message. Would have given 0star!
February 2023 by Sean Browne
Had my eye's tested this week and was very impressed - the gentleman operating the eye test machines was friendly and professional, I didn't have to wait too long before Dr Mariam saw me and took me through to her office where she made me complete more eye tests (read what you can see on the wall etc) and was also extremely professional, competent and friendly too - I wondered if I might be 'sold' something I didn't really need and I wasn't. Instead I received a very comprehensive and professional medical review of my eyesight and eye-health and can very highly recommend this service. Thanks Dr Mariam (& all the staff at Boots Opticians Camden Hight Street) :)
January 2023 by SETJ 23
I cannot recommend this store for prescription services. I have required medications from here on many occasions for nearly 2 years, and every time they do not have my prescription ready when I go to store. I?m supposed to get texts when it?s available but dont. Can?t believe the number of precious lunch breaks I?ve had to waste going here for meds that aren?t available.To add insult to your literal injuries as you wait for you prescription, the medical check out is often used by all people in store because they don?t staff the regular tills, so you can waste serious time here hanging around for service.Avoid!