September 2025 by Halima Aktar
I?m a regular customer at this store!! Staff are very kind and helpful, an honourable mention to Nafia- lovely customer service! ?
September 2025 by Nishat Hussain
i had come to this store many times and the customer service is amazing. all the staff were amazing, Nafia especially was so nice. she was very pleasant.
September 2025 by Faze Zana
I just visited the store right now on this Sunday 14/09 and I had great customer service by Nafia And Simone both were amazing and helped me find what I was looking for today definitely visiting again, very kind I found alit of varieties and a lot of good options in the gold plated section ended up buying more than I was suppose to amazing customer service very pleased. Recommend to everyone
September 2025 by Andrea Lombardi
I was at the store today. Nafia helped me. I needed to buy a gift for a friend. She helped me find the perfect one. Simone was also very helpful. I didn't intend to, but they were so attentive, so I bought some beautiful earrings for myself. I'm very happy. And I plan to come back to this store often.
June 2025 by Aniqa Hussain
Genuinely had the most pleasant experience in the store, nasima was very helpful very complimentary helped me accessories my dress, also recommended me different bags and literally will bring your idea to life with an outfit, such a well mannered individual, really look after as customer a big thank you to her would 100% recommend going back there to experience high level customer service from Nasima
March 2025 by Aftab Ebrahim
Yesterday morning 19th of March I walked into the Accessorize next to Baker Street station and was greeted with a smile and warm welcome by lisa.
Lisa was amazing she helped me and guided me as I explained what kind of gift I was looking and my budget.
The shop was very busy but she treated every customer with care. Lisa made my day with her personality and the way she went out of her way to help as she was kind to wrap my gift.
Do visit this little gem of a shop great shop with lots of lovely accessories and Great people like Lisa working there.
March 2025 by Fatema Dorothi
I love shopping from baker st, such a lovely small store.
March 2025 by Zeenia Mistry
Not the biggest selection but well kept store and lovely staff.
December 2024 by Keara Bolger
Fantastic experience by a staff member today while buying a last minute Secret Santa Christmas gift. So kind, helpful and patient.
Wrapped my gift beautifully.
I will Def return to shop here.
Merry Christmas ?
July 2024 by Lea H
Unfortunately, a terrible customer service experience on 18.07.24. The young lady in the morning was super pleasant and helpful. However, when i returned in the evening to collect my order a young Asian woman in her mid-late twenties with just past shoulder length black hair was terrible (she refused to give me her name therefore I have to used a descriptive word instead). The machine crashed, therefore she did not give me an itemised receipt (only a card receipt) with my purchase. She refused to refund/resell to enable a new receipt to be printed as she said she could not pull up the transaction. I requested she call customer service/technical support for advise. She did not give me a case number nor name of the adviser who was dealing with the issue despite several requests - she said we dont do or have anything like that so i enquired how would customer service be aware of the history of my call. She said it is company policy not to give there name, when I asked to see said policy she said that it was down to personal choice - first lie. Accesorize (speaking to you directly)it should be mandatory for all staff in your store to be identifiable by a name badge or tag. After getting home, and totting up my order I have also been overcharged. I will be returning my whole order and expect a full refund. What started as a pleasant experience in the morning left a sour taste in my mouth. In addition to this when I went to purchase a seperate item whilst i thought this issue was getting resolved, she cleared or pressed 9 for the customer service rating question on the card machine to PREVENT me providing my own rating - this should not be allowed. She took my email telling me someone would email me my itemised receipt on 19.07.24. This has NOT HAPPENED. The sales adviser was continously deceptive and unhelpful. She did not want to provide me with her name, or the technicians name, she did not provide me with a case number for the incident, she did not want to provide the customer service details, she lied about their opening hours to get rid of me. If this matter is not resolved ASAP I will be reporting this incident to the ombudsmen as FRAUDULENT activity. You're effectively stealing from customers.
March 2024 by thais soares
Lovely service from lisa - not often you get a friendly face in central stores. Thankyou!! :)
March 2024 by Thais
Lovely service from lisa - not often you get a friendly face in central stores. Thankyou!! :)
July 2023 by Prasanna
Seems like the lady at the reception was not happy of customer visit, we bought a bag coz it seemed nice. Upon asking question, her response was why am I asking it. It's like she didn't wanted us to be at the shop. Don't treat your customers like this. Imagine you are visiting a shop and how would you want to be treated by reception. You should do the same.
July 2023 by Eyem Simona
AWFUL experience!!!If you would like to be ridiculed, talked down to and then kicked out, then this is your place. Never had such an awful experience before.Accesorize was my favourite shop for many years. I frequently poped in to my closest Accessorize at the Baker Street Tube station to see if there was something new. This also was the case on 28 June. I came there after 6 pm and bought some products. I was asked by a Sales Assistant if I wanted to be send a receipt by email. I preferred to be printed it out. I took my shopping and was about to leave. But when I wanted to check if she charged me correctly, I noticed that the assistant gave me only a payment card receipt and not the sales receipt. So, I returned to ask for the receiptShe was apparently knew and did not know how to do it. So, she called her more experienced colleague to assist. The colleague came, checked it and said that it would not be possible. She suggested that if there was any problem, they would recognise their products. However, I wanted to check the calculation so I prefered the receipt. She denied. That is why I wanted her to call a Manager. She replied she was the manager and that I would not get the receipt. I did not feel comfortable. Despite liking the new bought assessories, I decided to return them asking for a refund. Firstly, she agreed, took the assessories, and was about to refund it. When I mentioned, I would like to complain about this. She then answered me: 'In this case, I will not give you any refund.'Therefore, I requested her name. She replied she did not need to give me her name and denied speaking to me further. Not having her name, I decided to take her photo to be able to make a complaint. She and her inexperienced colleague started to shout at me that it was a crime. I opposed that it was a crime to rob their customer. Then, I said that I would call the police. She was ironic, took her phone saying she would call the police first. She left aside.I phoned the police, got a reference number and was advised that the police could not come at the moment, so they recommended me to contact the shop's head office. During the call, the first inexperienced assistant was making fun of me along with a customer who just arrived. Before the call was ended, the police advised me to took the purchased assessories. So, I took them leaving the shop while the inexperienced assistant kept shouting me.I wanted to complain at the head office, but I realized later that they both would witness each other whatever they wanted, so the office would not believe my experience. I keep the products so far, but I do not use them as I do not enjoy them after this awkward experience. I will not return to any Assessorize anymore either.The experienced Sales Assistant was a medium tall, black, slim girl aged between 20 and 30 years, with long black hair. The inexperienced assistant was a bit taller and slimmer than the first one, she looked younger too, she had long blond hair.
May 2023 by Nyararai Togarepi
Sarah and Sara were amazing, excellent client service. They are both an asset to their company. I was served well and will come again !
