March 2024 by Hannah Ekata
the service is terrible- staff are nice but you have to wait 30 minutes for them to take your name, no seating out in the cold. You then get a ticket and have to wait another 40 minutes.im waiting for a prescription for asthma issues so being out in the cold doesn?t help. People are waiting for prescriptions so they?re already sick having to wait outside in the cold doesn?t help.You need to move the pharmacy to a building INSIDE!Kings college hospital is renowned for patient care but severely lacking in the pharmacy process. Why not take people?s prescriptions and get it ready there and then? rather than making people wait twice.I?ve never had to wait so long for a prescription in my life even at St Thomas?s Hospital which is very busy
March 2024 by Carol Milton-Cole
More effort needs to be put into managing the Outpatient Pharmacy. There are no staff and the service is rock bottom.
March 2024 by Tanya Chan
Avoid this place if possible! I?ve been standing here with my husband for over 2.5 hours now waiting for his prescription and it?s just for one item!! I am still waiting and have been told by the security to queue again! I?ve never come across a system as ridiculous as this!! SORT IT OUT!!
March 2024 by Karolina Pluszczok
Every single time I come here it?s 40 mins plus wait for a prescription.It has always been such a long wait and nothing done to improve the services for years.If I could give them no stars I would.Is not the staff to blame also, they clearly need extra hands to help and more than likely nhs don?t want to cover that cost.The reviews show how bad the service is. Something should be done about it
March 2024 by Douglas Howard
Appallingly long wait outside in the cold. Waited for 40mins in queue to get ticket then told to wait another 40mins. Grossly understaffed. Thanks tories.
March 2024 by Treasure Karikari
I dropped off my prescription as I needed to head into the office and didn't have time to wait. I paid so when I came to collect on my way home I would be in and out. I ended up coming the following day and they had no record of my payment. She said the person who took payment didn't stamp my form to say i had paid, and she was asking for my receipt which I couldn't find.That honestly annoyed me so much. How can you have no record of payment on your system? Why give me the receipt if you know I need it as proof for collection and not tell me that? They could easily have stapled my receipt to my form. I had to show on my banking app that I had made payment, but a disabled/elderly or simply someone not tech savvy may not have been able to. And what if I had paid cash?Everyone coming to this pharmacy is because they had an appointment in the hospital, there needs to be better organisation and efficiency. It should be a seamless experience. Staff are nice enough, but when you're unwell and just want your medication nice isn't helpful.
February 2024 by Monika Wroblewska
It's ridiculous to have to wait 1.5 hours to collect your medicines. outdoors only under a tarpaulin. After emergency visit ?????
February 2024 by Volodimir Jarema
Absolutely ridiculous que time just to get a prescripted medecine. Ibuprofen like 4 times price of boots. I have no idea how its possible. The people there seems like being disconnected from reality and not even trying personal effectiveness. With the waiting time over an hour the person who gave me medicine was working like im only one person out and there is not much to do.Absolutely ridiculous?
February 2024 by christopher simpson
Terrible stay away 7ft bouncer on the door who decides who enters and who doesn't.Very strange place
February 2024 by Tara Fatehi
The most dysfunctional system. Waiting over 1.30 hrs in the cold. It?s ridiculous that they make you pick up meds only at this place. Long queue all year round. Luckily the staff are kind. But this really is an awful system.
February 2024 by James C
The wait for medication is disgusting! I have waited for over 3 hours. Currently standing outside in the freezing cold. I'm physically disabled, they don't care. The level of care is reprehensible.This place needs shutting down
February 2024 by Patricia Brown
Horrible place ?Waited over 2 hours for medicationThey never care people was outside in the cold.Now i have a bad cold ,standing in cold.Me and my dadSecurity is not nice.
February 2024 by Josh Mac
The staff here take your money for the prescription then tell you it?s a half an hour wait (1hr in I?m still waiting as I write this). No indication of wait time before this, simple improvements in service could make a huge difference here.Waiting outside for an hour in 2 degrees weather with many sick people doing the same, not good enough.
January 2024 by Paul Raynor
Very hard to describe in words how bad this facility is without sounding like you're exaggerating. No reflection on the hard working team there who seem to be overworked and doing their level best. It's just not fit for purpose, too small, under-staffed and frankly, an embarrassment.
January 2024 by Lotte Muir
Ridiculous! Too many staff but no prescriptions given out/ patients seen