December 2023 by Kevin Gamble
I?m pleased with the quality of the work (carried out by Cavaletti Flooring on behalf of Carpetright) and the materials. Samuel (in-store) was always helpful when I spoke to him, but Carpetright as a company does need to improve its communication with customers. My order was delayed by a number of weeks, as items were out of stock and I wasn?t informed of this. Nor was I informed of the date the work would to be carried out when this was finalised. I had to chase this information myself. A number of times, Carpetright told me to expect a confirmation email that never materialised.
December 2023 by Danielle Scott
Carpet right have been excellent. From the fitting yesterday with Ronnie to the customer services in the carpet right store at Walworth road has been amazing. The sale and discount and the whole process has been 5*. As I said the guy who served us in the Walworth road store whom caught up with our online quote and edited the carpet type was thorough, polite, helpful and we made payment nice and smoothly! I would recommend the CS in the Walworth road store!
December 2023 by Rak Choudry
Literally one of the best person I met in carpet right. Did an amazing service for me. Please give Sam a bonus for his hard work! Will come back soon for his help again!
October 2023 by Alice Pelham
Avoid avoid. We placed an order weeks ago and it went through twice - tried to call so many times, went to the shop, called head office and nobody available to help. Had to get it refunded through the bank. Anyway to make matters worse god knows where our carpet that we ordered is ? as i said ordered weeks ago and we can't get in touch with anyone its so frustrating and usless. We just want our carpet !!!!
October 2023 by Tom Hensby
Avoid at all costs. We ordered new vinyl and carpet for the hall, landing and stairs from the Walworth Road branch, hoping that the high price would guarantee us top service. Our order arrived (including the wrong vinyl) and was bodged in by an incompetent crew of fitters who failed to leave their details or any paperwork.Over the subsequent weeks both the vinyl and the carpet have come away from the walls, with the vinyl presenting a daily trip hazard, bearing in mind we have two young children in the house. The photos show what a mess we have been left with. Having tried earnestly to resolve this with Carpetright themselves they have fobbed us off for six weeks, and so we have no choice but to take them to court to defray the costs of getting the work re-done by someone competent.I'm very sad to be writing this as I do not like to disparage any local business but I want to spare anyone in the local area from this ordeal. There are many other excellent firms in the area, including Alan at Budget Carpets behind Morrisons, so there is absolutely no reason to take your business to this firm. Please avoid
August 2023 by Helena C
Sam was super helpful and very polite and just great! Haven?t had the carpet fitted yet but the in store service was very good, would use again
August 2023 by AdAm
Saturday 12.30pm. Closed. No sign to say why or when next open. Shame.. went to Tapi Carpets instead.Edit_ Update.Thanks Dean for your response, although I would have preferred some kind of resolution rather than just acknowledgment of the issue.Was this a one off?, is the shop normally open weekends?, if not will you be updating the opening times?. Are you open this coming weekend? etc etc
July 2023 by Jess Elliott
I recently bought a carpet with the assistance of Sam and it was an all round excellent experience. Sam answered all my questions about how best to fix to a hardwood floor without damaging it, what the pros and cons of soft pile carpeting are, and why different carpets suit different rooms. He then was a huge help when he found out that this carpet was for a nursery and we had left it very close to our due date! He checked all the available stock dates of the carpets, and constantly kept in touch to ensure that we obtained the earliest delivery and fitting slots. The carpet was installed the day I gave birth and we are so happy with our experience. Thank you to Sam and all the Walworth Rd team.
May 2023 by Charmaine Robinson
Visited this shop on 18th May. I knew what I wanted to get. The product was of high quality and on sale! I was treated very professionally and politely. My measurements and prices worked out and trimmings sorted. Thank you so much to Samuel, who showed interest, knowledge and skill during our interaction. Not to forget his professionalism and customer care was exceptional. I will be coming back and recommending. I would like to add that I would agree with some of the comments regarding the premises at Camberwell they are in need of a makeover. Might boost business. Just saying.... Thanks again great experience.
April 2023 by Lee Cameron
The presentation, quality of content and stock availability on their website compared to the few high street stores I have visited are polar opposite! The stores I have visited all look as if they're on a 'closing down sale' with only remnants of the most hideous styled carpets or pointless available sizes that could barely cover the floor plan of a phone box And yes having the benefit and reassurance you get from the human element I'd much prefer to do all my dealings via the website.
April 2023 by Zofia Latala
As an older and partially invalid person, I normally ignored and passed onto someone else. Thankfully Sam was very helpful and patient in helping me choose and get my carpet. Professional to the core Sam really helped me in my purchase.
April 2023 by Elsa Tecle
Samuel and Phil were extremely helpful, and they gave us lots of advice.I still call Samuel for the problem I have with the contractors and always replies promptly.Thank you so much Samuel and Phil.
March 2023 by Ian
Went to shop today at 1330.. Should have been open.. Was closed... That's the third time. Went to the Clapham store twice this week, Tuesday and Friday, and closed both times due to flooding
January 2023 by jonathan ashmore
Paid for delivery . Very rude delivery men . Wouldn't deliver flooring to the door . Left 10 packs of flooring on the kerb . 3 floors down outside the block. Carpet right today me they are not involved in delivery company . Would not recommend.
January 2023 by Juan Antonio
HORRIBLEDo not trust their schedules, literally I came 3 times when they suppose to be open and they are not, , they never answer the phone
