February 2024 by Liv
Good stock but sometimes Que to changing rooms is very long
January 2024 by Rachel B.
the customer service received from the team memeber was so rude and shocking to the point made me leave immediately. the staff memeber made me feel so stupid and worthless, they should not be in customer service or they need training on how to deal with the customer.
January 2024 by F W
Only go if you really need to...
December 2023 by Christina O'Dwyer
Great Zara store with plenty choice and variety. Good to see store well maintained, and stock readily available
November 2023 by val val.
One of better Zaras....very good customer service and shop was welcoming
November 2023 by fergus ologhlen
Avoid if you care about security. A giant hub for mobile phone thefts. Incredibly poor limited CCTV in the store, with so many blind spots areas. Today no security on the door, and again another phone theft .. mobile phone thieves are entering Zara due to laisse-fair management security practices.
November 2023 by Joanne Martin
Horrible customer service. I picked up a diffuser instead of a room spray, tried to swap them a while later - completely untouched - and it was refused by a manager.
November 2023 by Evette Phipps
Fantastic fabulous staff great customer service very helpful and kind i love this store clean tidy and very interesting selection of products
October 2023 by Dawn Pezzolesi
My friend and I went into the shop today Sunday busy time we was looking at a leather shirt and a wonderful young girl came to assist us her name Rima not sure if I got the spelling right ,but she was telling us about the design told us it?s only just come into the shop. We decided to buy she took us the till , at the time, she was assisting two other people, but she seemed to balance her time to everybody five stars to her definitely management material
October 2023 by Dalia Akar
Very good store, awful customer service. The queue for returns is a joke. I visited on Thursday 12/10 at approximately 6pm, there was one shop assistant on the return till who chatted and laughed whilst serving a customer for over ten mins as we all waited (massive queue). Finally someone complained and she finished swiftly. Was very rude to me, despite giggling away with previous customer. Strange. Sort out your returns queue Zara, especially as it?s no longer free to return by post.
October 2023 by Michael Abiola
Very nice store located off of the main street. Clothes are presented nicely and staff are very helpful. I like the layout of the store, and unlike my local shop, a lot of the latest products online are available to purchase.
October 2023 by Laila Y
I visited the store today and the guy in the self check out downstair was very rude. He said leave me alone as I was trying to hand over the check out and proceed to do the check out for me. This was actually my favorite zara store to shop but today?s experience really put me off.I was trying to find the contact section on your website but I couldn't find one. If you just go through all one star reviews there are similarities on the cases - staff in the male changing room (which is also where the self check out is) mentioned several times.
October 2023 by Orit guber
I was today, the branch was so dirty. The measuring booths are filthy. It's about time they treated our stay in the store with more respect.
September 2023 by Lora Budd
I visited this Zara yesterday and the staff putting items back from the fitting room were so rude. A lady was using one of the mirrors and a member of staff wheeled a rail of clothes right in front of her blocking the mirror. When the lady said that was really unhelpful in a polite tone, the male staff member just said ?I know? and carried on, leaving the rail in front of the mirror.Shortly after this incident, I was looking at a dress on a rail and a different staff member came and pushed all the clothes along the rail so I couldn?t see the dress anymore and my arm was amongst the clothes. It doesn?t cost anything to have manners and your job is in a customer facing role?! All of the items I went in there to buy were showing as available but from the stock room, but due to the attitude of the staff I couldn?t even be bothered to ask someone for some assistance and left.
September 2023 by John Miller
I had an exceptional experience at Zara's menswear department in Duke of York Square, London. I walked in for a quick shoe purchase and was delighted by the outstanding customer service provided by Zeyn. He not only assisted me promptly but also went above and beyond to ensure I found the perfect footwear. Zeyn's professionalism and friendliness truly stood out.I also had the pleasure of interacting with his manager, who clearly sets a high standard for the team. The teamwork and dedication to customer satisfaction were evident throughout my visit.I left the store with my new shoes, and I couldn't be happier with the quality of service and product. Zara's menswear department in Duke of York Square is highly recommended, thanks to the exceptional team, especially Zeyn and his manager. Thank you for making my shopping experience so memorable!