February 2024 by Marco Rubertelli
I went to this shop with my girlfriend during a holiday in London. The restaurant is located in the Knightsbridge district, next to the famous Harrods department store, easily reachable by public transport. The interior is large and divided into floors, on each level there are different categories of clothing and accessories. During the sales season the shop is thronged by numerous tourists. The prices, especially discounted ones, are very convenient.
January 2024 by Oli ?EK?
Customer service online is Rolling down hill at a very fast speed, my Xtmas shoes was ordered 10 days in advance & was cancelled 4 days before Xtmas, after delivery date was rescheduled & cancelletion state that I cancelled it which is false
December 2023 by Fawzieh Dalimot
I love Zara. This is my run to shopping therapy shop when I need some lovin' and updating from feeling like I've been stuck with and in ancient rags!!
December 2023 by Saud Fareeh
Zara in London, excellent place, good price
December 2023 by ???? ???????
One of the best branches of Zara
December 2023 by q707p
Very friendly staff And they help choose the most suitable for me.Thank you for your assistance.
November 2023 by Richard Kahn
My wife loved this store. Reasonable priced
November 2023 by Evette Phipps
The staff is at knightsbridge store and Kings Rd store were extremely helpful kind and willing to help. I can't fault both stores wonderful staff in both store I would highly recommend these store.My problems is with the online service I could not return my item for another size I had to go to two store because the on line service said the next size was in 4 store I could not buy the next size and after going personally to two store that said the item was there well it was not. A complete waste of my time. I had to get a refund and let's call it a day. I am not going to bother with on line anymore. I have cancelled the app on my phone I just take my chance in the stores fantastic fabulous staff
November 2023 by Lina Lewis
Knightsbridge branch is something special. Love all the display and the collections are definitely distinguished compare to the other Zara branches. But I guess need more staff at the till.
October 2023 by Noelia Garcia
This shop is a guaranteed bad experience. Last time I went to return an item the staff didn?t know how to do a return. The girl, instead of looking for help was just there laughing, she wasn?t older than 18 years old, it was appalling and humiliating.Today, after being told there was one pair of shoes available and waiting for 10 minutes, they tell me they can not find them.Absolutely ridiculous
October 2023 by Alberto Sanchez
Racist inadequate staff.I was shopping at Zara in Knightsbridge on Saturday 30/9 around 5pm and an employee stepped on my foot she then pushed the clothes (hanger) trolley on my foot yelling to get out the way.There was clearly not enough space for me to move and rather than waiting, she forcefully pushed the clothes trolley on my foot. I emphasised calmly that I had been hurt and she just gave me a side look and didn?t apologise. I was very surprised to receive that treatment. I ignored this and an hour later, started to feel pain in my foot and its now swollen.
October 2023 by Charley Mclean
If I could give a 0 start I would - I he store is in an amazing location however the the staff are HORRENDOUS. I have never experience worst customer service in my life.
September 2023 by Emily Elizabeth
I would strongly advise everyone I know against going to this store. As much as the stock selection is fantastic, I don?t think I?ve ever had a worse interaction with customer service in the UK. I was subject to incredible public humiliation, to the point I wish to launch a complaint into a staff member. I was accused of lying about an item I purchased and although the manager sympathised with my complaint, the other staff member intervened and told her not to provide me with a refund.
August 2023 by Carl blake
Nothing wrong with the shop or the clothes.The staff need training. The customer service attude of I don't care and only here for my wages.Couldn't even give you eye contact after waiting in a long queue and just thrust the bag at you.Don't forget the customer pays your wages.Ps don't pay with cash they can't count passed 10.
August 2023 by Flora Hua
Worst customer service I have ever experienced. The girls at the fitting room wouldn?t help me find new sizes and said I had to go out and get them myself when there was a queue of about 10 people. They also made me hang up all the clothes I didn?t want to purchase which maybe is a thing in London, but in Australia where I?m from that is extremely appalling.