February 2024 by Oliver Wodziczko-Galon
Decent M&S, well stocked and helpful staff.
February 2024 by Psyche
The best, most friendly and most helpful staff I have ever met among all M&S stores I have met (across London, Birmingham and Reading stores so far). Ohab, the manager, Alan, Almaz, Monika and Sayed were all fantastic - friendly and professional and attentive to customer needs. They would really do their best to help look out for products and provide any good solutions if there are no alternatives at the store. My 3yo son also loves to shop with me there because the staff was also very friendly to him and he was excited to talk to them every time, besides children's trolley being available. My family and I really love this store!
January 2024 by Sertaç KARAN
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December 2023 by C B
Waitrose is across the road. Better food, cleaner environment, better staff. Better quality produce. M&S are not anywhere as good as they were. A lot of staff at this branch have severe attitude problems. Not a nice shopping experience at all.asked in an aggressive manner matter if I?d paid for my 2 carrier bags. I had done and proved it by showing my receipt to the rude dark skinned girl who was on self service. If staff paid as much attention to customers as they do to gossiping, it might be a nicer environment
December 2023 by Eleonora Crepaldi
Staff at the self-checkouts extraordinarily rude! unacceptable
November 2023 by P. Amanda S.
This is a smaller store in the Hammersmith area. As far as department stores go, the different apparel sections are quite small. One can walk in and twirl around 360 degrees and see all the mens' and womens' in one go. There are not a lot of options for very tall people. What they did have was nice though.Their food mart is nothing different than other M&S stores, so you can find your basic needs.
November 2023 by Vacation245558
Why do staff handling food not wear gloves. - very unhygienic. Also, how come no uniform anymore. It's difficult now to distinguish between staff and customer
October 2023 by sales sales
What fantastic staff. The Menswear team made extra efforts to find an item in the correct size and Tillie and her colleague in the Food Hall were so helpful, kind and motivated - thank you.
October 2023 by Claire R
We we're very tired. I decided to try Mark's and Spencer £12 meal deal. The paella was stodgy muck. The pudding was good. However, the overall experience was not worth the money
August 2023 by Lynne Adesanya
My sister and I were shopping in M & S kings rd. The staff at the self scan area were amazing. Both Maggie and Kay were so helpful, cheerful and lovely. An asset to the store.
July 2023 by Ben Devereaux
I can always find what I want in this store. It?s always clean to a good standard and has many good cashier ladies. The best of the best is a lovely lady called Joy. This lady goes above and beyond for every customer. Every experience leads me to think JOY by name JOY by nature. Her customer service is second to none and always has a smile on her face and always makes me smile. Joy works on the till in the food section. THANK YOU JOY!!!!!!!!
June 2023 by Rainbo Daz
ive worked here for a few months and it was mostly horrible. a lot of managers were kind, however, Chris was so bad. so bad that i wanted to die before every shift and some shifts with him were unbearable. this affected my work rate which made other managers complain. how can u hire someone like him and expect everyone to be ok with it. he knew i was new and instead of explaining how to do something he started shouting and telling me to use my common sense. this is what i did wrong: i worked a cage & the cage was empty with a tray on it & i took it to the back & he complained saying i needed to put the tray away to free up the cage for ops. but ops can literally do that themselves(?!?!?!) im literally autistic and i cant stand loud noises i had to hold my tears in cuz i was so angry(not sad). he has now been fired, but it took them so many months and i left before he was fired. lots of customers think they r so entitled and need to get off their high horse. nonetheless, i have met great people including managers (andy and zach thank you :)) and customers so i was able to push through.
June 2023 by Nipz D
First of all i like to say I had such a great experience with a lady called KELLY She gave me such a great customer service she is 10 out of 10 and a asset to your company .She helped me find the right size for my bra . Very professional and good at her job !Thankyou again ?????
April 2023 by Horst Prinz
I love this place. The staff is very friendly and helpful. Gabriela I?m looking at you, especially! There is a carpark in the back and a bus stop right in front. You have a good selection of clothing and food. If they had more or any clothing in size 20and above I would give 5 stars.
April 2023 by Meander777069
Marks and Spencers Victoria sandwich is completely tastless.I am a baker and bought one as I was in a hurry and thought it was one to trust in lieu of my own....absolutely vile....CARDBOARD!